16/05/2025
KRA TAX RETURNS
FREQUENT QUESTIONS AND CONCERNS
1. WHO IS SUPPOSED TO FILE RETURNS?
🔸Everyone with a KRA Pin is required to file returns every year, failure to which a penalty of Kshs. 2,000 is imposed.
The penalty is applied after the deadline (30th June).
🔰Employees with a taxable income file PAYE (P9) Returns
🔰The unemployed file NIL (Zero) Returns.
2. AM EMPLOYED BUT I CAN'T ACCESS MY P9 FORM
🔸This should not cause any worry. There is an alternative way (ITR) to obtain the tax details as they appear in the P9. You can then use it to file your returns accurately.
3. WHAT IS THE ESSENCE OF THE REGISTERED EMAIL?
🔸The iTax registered email is the one that appears on your pin certificate.
When filing returns or any other activity in your iTax account, login/reset codes and passwords are automatically relayed to that email.
Feedback is automatically sent to that email as well.
When you have forgotten your itax password, that's the email used for recovery.
4. FORGOTTEN/LOST KRA PIN
🔸In case you lose the document/s containing your KRA Pin, we'll help you to recover it.
5. INACTIVE EMAIL
🔸If the registered email is deactivated for being dormant, you're required to open a new email then send a request to KRA to have it changed on your iTax profile.
A scan copy of your ID is attached for identification.
6. IF I MAKE A MISTAKE WHEN SUBMITTING P9 RETURNS, CAN IT BE CORRECTED?
🔸If you realize that your returns had an error but it's already submitted, you can file AMENDED RETURNS.
This means that you should fill a new excel sheet with the correct entries. You then customize it as AMENDED before uploading it.
✅YOU CAN INBOX YOUR DETAILS ANYTIME TO HAVE YOUR RETURNS DONE CONVENIENTLY ONLINE.
🔴P9 Returns
🔴Nil Returns
🔴Withholding Tax Returns
🔴Returns
🔴Amendment(Correction)
🔴Lost Pin Retrieval
🔴Penalty Waiver
📱Contact us for the best service.
0700 747 145
