Customer Centric Kenya

Customer Centric Kenya We turn your focus to the needs of your clients through excellent customer service. Is your business

Empower your team to make decisions they can defend and customers can feel.
22/05/2026

Empower your team to make decisions they can defend and customers can feel.

21/05/2026

RE- ADVERTISMENT: WE’RE HIRING
Digital Marketing Specialist
Location: Nairobi

If you are analytical, creative, and experienced in driving high-performing digital campaigns, we’d love to hear from you.

Our client, a premium retail brand, is seeking a technically strong and performance-driven Digital Marketing Specialist to lead digital campaigns, drive online visibility, and support business growth through data-driven marketing strategies.

The ideal candidate should be highly skilled in paid advertising, SEO/SEM, campaign optimization, and content creation, with a strong understanding of digital performance analytics.

Key Focus:
SEO & SEM Strategy
Paid Advertising (Google Ads & Meta)
Campaign Performance & Analytics
Content Creation & Brand Visibility

Requirements:
At least 4 years of experience in digital marketing
Strong experience running Google Ads and Meta campaigns
Hands-on experience with SEO, SEM, A/B testing, and budget optimization
Strong analytical and reporting skills
Excellent communication and content creation skills
Experience using digital marketing and analytics tools
Background in IT or Computer Science is an added advantage
Female candidates are encouraged to apply

What’s Offered:
Opportunity to work with a premium retail brand
Exposure to high-impact digital campaigns
Collaborative and growth-oriented environment

📩 Apply Now
Send your CV to: [email protected]

Subject: Digital Marketing Specialist Application

Deadline: 27th May 2026

21/05/2026

RE-ADVERTISMENT : WE’RE HIRING
Sales Executive – Luxury Travel & Safaris
Location: Nairobi
Salary: KES 35,000 + commissions

If you know how to sell experiences, build trust, and connect with affluent clients, we’d love to hear from you.

Our client, a growing luxury travel brand, is seeking a commercially driven and relationship-oriented Sales Executive to help drive client acquisition, build strategic partnerships, and grow its presence within the high-end travel market.

The ideal candidate should be confident in identifying and closing new business opportunities while building strong client relationships and delivering exceptional customer experiences.

Key Focus:
Business Development & Client Acquisition
Luxury Travel Sales
Corporate Partnerships & Relationship Management

Requirements:
At least 3 years of proven sales experience
Strong relationship-building, negotiation, and closing skills
Excellent communication and presentation skills
Proactive, commercially driven, and results-oriented
Experience in travel, tours, tourism, hospitality, or luxury services is an added advantage

What’s Offered:
Monthly retainer plus commissions
Opportunity to work with a premium travel brand
Flexible working environment

📩 Apply Now
Send your CV to: [email protected]

Subject: Sales Executive Application
Deadline: 25th May, 2026

21/05/2026

The customer is always right they said, it will be fun they said😆

Your departments should not be operating like they are in competition with each other.Everyone should be on the same pag...
20/05/2026

Your departments should not be operating like they are in competition with each other.

Everyone should be on the same page, in order to create a smoother value chain that paves the way for a positive ROI on your CX initiatives.

Swipe through to see why departmental alignment is a powerful CX strategy for businesses today. 👉

🌐 customercentric.co.ke | 📞 +254 717 204 872

18/05/2026

We had the honor of training riders and drivers of MK Delivery Limited in Customer Service Excellence.
This is the team that represents their brand every single day so it is a no-brainer that this is exactly how great brands ought to be built.

Every touchpoint matters. Great delivery is not just about speed, there is an experience left behind at every doorstep that can overwrite the whole experience before and after the package arrives that could determine customer retention.

Well done MK Delivery Ltd for giving your team this special training.
Like we always say customer centricity is the only way to truly beat your competition.
📩 DM us | 🌐 customercentric.co.ke | 📞 +254 717 204 872

15/05/2026

If we had only 2 reasons why you should invest in CX training, they would be these.

1. Your competitor has the same products, the same services, possibly even the same prices. So what separates you? Your staff and how well they are trained to show up for every single customer, every single day.

2. Today's customer is willing to pay more for a great customer service. That means every money you invest in training your team has a direct return in revenue, in retention and in the reputation your brand builds.

Therefore training will not be an expense.

Is your team trained to be your competitive advantage?

📩 DM us | 🌐 customercentric.co.ke | 📞 +254 717 204 872

The people have spoken and it is unanimous.Customer experience is THE strategy.Your product/service already has competit...
14/05/2026

The people have spoken and it is unanimous.
Customer experience is THE strategy.

Your product/service already has competition and your price can be matched, but the way your team makes a customer feel is the one thing your competitor cannot copy overnight.

Are you still treating CX as an afterthought?

We can tailor customer service training for your specific business and we are ready whenever you are.

📩 DM us | 🌐 customercentric.co.ke

We are seeing more and more businesses automate their customer services. As efficient as that may be, good automation is...
13/05/2026

We are seeing more and more businesses automate their customer services. As efficient as that may be, good automation is not about replacing people. It is about knowing when people are needed.

The moment a customer has a complex problem, an emotional complaint or a high-value enquiry, that is not a bot moment. The tech you choose should tell the difference.

Do not let your tech be the reason you lose a client. ☕️📱
Customer experience will always be about people.

📩 DM us | 🌐 customercentric.co.ke

We all agree that first impressions matter. Swipe through to see the trust signals your customers are already noticing b...
12/05/2026

We all agree that first impressions matter.

Swipe through to see the trust signals your customers are already noticing before your team even opens their mouth and ask yourself whether it is working for your brand or against it. 👉

Which trust signal does your business need to work on most?

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