Customer Centric Kenya

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Customer Centric Kenya We turn your focus to the needs of your clients through excellent customer service. Is your business

Your people are not just part of the customer experience. They are the experience.When employees feel supported, valued ...
13/10/2026

Your people are not just part of the customer experience. They are the experience.

When employees feel supported, valued and equipped to do their jobs well, it reflects in how they treat customers.

But when teams are overwhelmed, unheard or unsupported, even the best customer service standards can fall short.

Creating exceptional customer experiences starts with investing in the people who deliver them every day.

Have you ever attended a training where the trainer clearly knew their stuff, but somehow, you still left wondering what...
12/10/2026

Have you ever attended a training where the trainer clearly knew their stuff, but somehow, you still left wondering what you'd actually learnt?

It happens.

Knowing your subject is one thing. Knowing how to help someone else understand it is another.

And that's a skill worth developing.

://zurl.co/FLTk4.

WE’RE HIRINGAssistant MD – People, Corporate & Business ExcellenceLocation: NairobiAre you a senior leader who can stren...
12/10/2026

WE’RE HIRING
Assistant MD – People, Corporate & Business Excellence
Location: Nairobi

Are you a senior leader who can strengthen organisational performance, build high-performing teams, and translate business strategy into ex*****on?

Our client in the medical equipment industry is seeking an experienced Assistant Managing Director to drive people strategy, corporate effectiveness, operational excellence, and business performance in close partnership with the MD.

This is a strategic, second-in-command role for a leader who can move beyond traditional HR to align people, processes, and business priorities with organisational growth.

Key Focus:
- People Strategy & Organisational Effectiveness
- Corporate Governance & Business Excellence
- Performance Management & Enterprise Ex*****on

Requirements:
- 8-12+ years of progressive professional experience
- Proven senior management or leadership experience
- Strong people management and HR leadership capabilities
- Commercial acumen and strategic business understanding
- Experience working closely with a CEO or Managing Director
- Strong judgment, communication, and stakeholder-management skills
- Demonstrated ability to drive organisational performance and execute strategic priorities

Ideal Candidates Will Demonstrate:
- Improved organisational performance and accountability
- Effective people strategies aligned with business objectives
- Stronger operational processes and organisational effectiveness
- Ability to translate strategic priorities into measurable business outcomes
- Sound leadership judgment and the ability to influence decisions at the executive level

📩 Apply Now
Send your CV to: [email protected]
Subject: Assistant Managing Director Application

Deadline: 14th October 2026

**COHORT 2 IS HERE! Turn Your Expertise Into Impact!**You have the knowledge. You have the experience. Now, it’s time to...
09/10/2026

**COHORT 2 IS HERE! Turn Your Expertise Into Impact!**

You have the knowledge. You have the experience. Now, it’s time to learn how to turn it into learning that transforms others!

Register here: https://zurl.co/LnQF4

07/10/2026

What makes you feel a business has gone the extra mile?
● They listened
● They followed up
● They solved it
● They remembered

06/10/2026

This year's theme is The Extra Mile.
But going the extra mile doesn't always mean doing something extraordinary.

This week, we're celebrating the people and businesses making every customer
interaction count.

It’s officially Customer Service Week 2026! 💙This week, we celebrate the teams on the front line and behind the scenes w...
05/10/2026

It’s officially Customer Service Week 2026! 💙
This week, we celebrate the teams on the front line and behind the scenes who go the extra mile to make every customer interaction count.

October is here, and with it comes a month dedicated to recognising the people who make customer experiences better ever...
01/10/2026

October is here, and with it comes a month dedicated to recognising the people who make customer experiences better every day.

Your frontline employees interact with customers every day.They hear what customers like, what frustrates them, and what...
29/09/2026

Your frontline employees interact with customers every day.

They hear what customers like, what frustrates them, and what they wish your business would do differently.

Your employees are closer to your customers than you may realise.The people interacting with customers every day often h...
28/09/2026

Your employees are closer to your customers than you may realise.

The people interacting with customers every day often have valuable insights into what is working, what isn’t and what customers really want.

When businesses listen to their frontline teams, they can uncover opportunities to improve both employee and customer experience.

Your people are not just delivering the experience.
They can help you improve it.

Address

Nairobi

Telephone

+254720842723

Website

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