16/12/2022
Knowing and Respecting The Consumer Buying Journey - Will Move You Way Ahead As An Agent
The first phase of the consumer buying journey is “living life” with no need to buy any service.
OK so just imagine a homeowner, living their life, with no need to buy or sell a home.
Important Realization #1 – this is the majority of the time!
So should you ONLY talk to homeowners who have decided that they are looking to buy or sell?
NO!
And THIS is a critical mistake made by so many agents.
I’ll explain in a second, but let’s progress to phase 2 of the consumer buying journey – Awareness, meaning, at some point, a homeowner becomes aware that they want to buy/sell a home and they need a real estate agent.
Now after a homeowner becomes aware that they need a real estate agent, do they start looking at flyers, bus benches, online ads, and magazines to find an agent to work with?
NO!
The first thing a consumer does after they become aware that they need a product or service is to THINK to themselves, “is there a brand that I know, like, trust, and want?”
This is called “Primary Research”, which is Phase 3 of the Consumer Buying Journey, and when it comes to real estate, a homeowner is thinking to themselves, do I have a relationship with an agent that I like and trust, and whom I want to use for this transaction?
If the homeowner answers YES, then they don’t ask anyone for a referral or turn to any form of advertising, they just contact the agent and say something like, “hey can you come list my house,” or, “hey can you help me buy a home?”
Now think about this for a second – how long do you think it takes for a homeowner to think of an agent that they know, like, trust, and want to use?
Seconds!
That’s it.
The brain moves quickly.
So getting back to my point about WHY “waiting” for homeowners to move before you talk to them is a critical mistake – it’s because you cannot wedge yourself into that moment, that last seconds,