Nakama Tech

Nakama Tech At Nakama, We Give a CX!

Nakama Tech is one of Kenya's largest and fastest-growing BPO/ITO operators, with over 2,500 agent seats with operations in Nairobi, Tanzania, and Mauritius, and commercial offices in the UK, US, and Germany.

Exceptional customer experience starts with exceptional people.That’s why, at Nakama Tech, we invest in people with empa...
02/09/2026

Exceptional customer experience starts with exceptional people.

That’s why, at Nakama Tech, we invest in people with empathy, curiosity, and strong communication skills. We transform our agents’ insights into meaningful reports so businesses can improve products, refine processes, reduce customer churn, and make smarter commercial decisions.
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01/09/2026

New. New conversations. Bigger Opportunities. 💪🏾

Last month, we welcomed GIZ Kenya to our Purple Tower for a closer look at what Nakama Tech’s talent can do.

From developing people to delivering for global markets, the message was clear: Nakama Tech and Kenya isn’t just ready to participate. We’re ready to compete. 🇰🇪

A big thank you to Bundi Teresios and Megan Kathure for the conversation and for championing Kenya’s digital and GBS ecosystem.

September, we’re ready. 🚀

Human led. AI-enabled. Kenyan-powered.

😊We were pleased to welcome the team from GIZ Kenya. We toured our Purple Tower operations, discussed the services we de...
29/08/2026

😊We were pleased to welcome the team from GIZ Kenya.

We toured our Purple Tower operations, discussed the services we deliver for clients across markets, and spent time showing how we train, develop and create progression opportunities for our people.

📈 As Kenya’s GBS sector grows, developing that talent alongside the industry will be critical to competing for more sophisticated international work.

We also had a valuable discussion around Kenya’s export readiness and the opportunity to build stronger links between Kenyan service providers and European businesses.

🤝 Thank you to Bundi Teresios and Megan Kathure for spending the time with us and for the work you are doing to support Kenya’s digital and GBS ecosystem.

🇰🇪 Human led. AI-enabled. Kenyan-powered.

We invest in agents that build genuine rapport with customers.Our agents don’t just represent the brand, they generate t...
21/08/2026

We invest in agents that build genuine rapport with customers.

Our agents don’t just represent the brand, they generate the intelligence that drives better customer experiences and stronger financial performance for the client.

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18/08/2026

Great CX doesn’t happen by accident.

It’s trained, practised and delivered by people who know and care how to make every interaction count.

At Nakama Tech, we equip our agents with the skills, knowledge and confidence to turn every conversation into a better customer experience.

Train better. Serve better. !

Yes, we’re on shift.Yes, we’re still going to have fun. 😎Lorna, Liz & Eunice catching a little break-time joy during one...
15/08/2026

Yes, we’re on shift.
Yes, we’re still going to have fun. 😎

Lorna, Liz & Eunice catching a little break-time joy during one of our campaigns at Upperhill.
Work hard. Show up. Take the break. Do it again. 💙

Happy Saturday from Nakama!
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Nakama Tech isn’t just where calls get answered.It’s where your brand gets experienced.Our agents build rapport, solve p...
12/08/2026

Nakama Tech isn’t just where calls get answered.
It’s where your brand gets experienced.

Our agents build rapport, solve problems and hear what your customers are really saying.

That’s not just customer service, that’s customer intelligence!

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07/08/2026

While your team logs off for the weekend, ours is just getting started 😜
24/7 support. Real people. Real conversations. Happy agents ready to represent your brand day, night, weekends and holidays.

Go enjoy your Friday. We’ll make sure your customers are looked after. !

We invest in agents who build real rapport, listen with empathy, and understand the people behind every conversation. Ev...
06/08/2026

We invest in agents who build real rapport, listen with empathy, and understand the people behind every conversation. Every interaction becomes more than just a resolved query—it becomes an opportunity to uncover insights that help businesses improve their customer experience, strengthen loyalty, and make smarter decisions.

Our agents don’t just represent your brand. They help you understand your customers better.

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Address

Level 8, Embankment Plaza, Longonot Road, Upperhill Nairobi
Nairobi
00100

Telephone

+254723708659

Website

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