Nakama Tech

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Nakama Tech At Nakama, We Give a CX!

Nakama Tech is one of Kenya's largest and fastest-growing BPO/ITO operators, with over 2,500 agent seats with operations in Nairobi, Tanzania, and Mauritius, and commercial offices in the US, Philippines and Germany.

The BPOs that scale reliably aren’t the ones reacting to problems. They’re the ones where operations are built to antici...
05/10/2026

The BPOs that scale reliably aren’t the ones reacting to problems. They’re the ones where operations are built to anticipate them. That’s the difference between running an office and running a 24/7 operation.

Uptime isn’t luck, it’s real-time monitoring, automation, and getting ahead of problems before clients ever notice them....
30/09/2026

Uptime isn’t luck, it’s real-time monitoring, automation, and getting ahead of problems before clients ever notice them. This is what operational maturity looks like in a 24/7 CX environment.

Finishing off the week as bright as Catherine’s smile! 😊 There’s always time for work but we make sure there’s also time...
27/09/2026

Finishing off the week as bright as Catherine’s smile! 😊

There’s always time for work but we make sure there’s also time for a little joy in between. 💛

Catherine Njeri, caught candidly enjoying her Sunday break. At Nakama Tech, the people behind the work. matter too.

In a 24/7 environment, Vendor coordination, supplies, logistics: none of it stands still. Which is exactly why flexibili...
26/09/2026

In a 24/7 environment, Vendor coordination, supplies, logistics: none of it stands still.

Which is exactly why flexibility is built into how we run, not bolted on when things go wrong.

Meet Mercy Francis and Mercyline Mulei! They are proof that great CX comes with great energy. Two agents, one mission: y...
23/09/2026

Meet Mercy Francis and Mercyline Mulei! They are proof that great CX comes with great energy.
Two agents, one mission: your customers never have a bad day.

18/09/2026

Friday energy, pool games and CX that never clocks out.

At Nakama Tech, we make room for a little fun while keeping your operations running 24/7.

Security shouldn’t be an add-on to great CX. It should be built in.
13/09/2026

Security shouldn’t be an add-on to great CX. It should be built in.


Bold prints, big energy and absolutely no such thing as “too much floral.” Happy Friday!
11/09/2026

Bold prints, big energy and absolutely no such thing as “too much floral.” Happy Friday!

Exceptional customer experience starts with exceptional people.That’s why, at Nakama Tech, we invest in people with empa...
02/09/2026

Exceptional customer experience starts with exceptional people.

That’s why, at Nakama Tech, we invest in people with empathy, curiosity, and strong communication skills. We transform our agents’ insights into meaningful reports so businesses can improve products, refine processes, reduce customer churn, and make smarter commercial decisions.
!

01/09/2026

New. New conversations. Bigger Opportunities. 💪🏾

Last month, we welcomed GIZ Kenya to our Purple Tower for a closer look at what Nakama Tech’s talent can do.

From developing people to delivering for global markets, the message was clear: Nakama Tech and Kenya isn’t just ready to participate. We’re ready to compete. 🇰🇪

A big thank you to Bundi Teresios and Megan Kathure for the conversation and for championing Kenya’s digital and GBS ecosystem.

September, we’re ready. 🚀

Human led. AI-enabled. Kenyan-powered.

Address

Level 8, Embankment Plaza, Longonot Road, Upperhill Nairobi
Nairobi
00100

Telephone

+254723708659

Website

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