17/08/2026
What happens when a colleague is struggling at work?
Maybe they have just received devastating news. Maybe they are grieving, overwhelmed, experiencing intense anxiety, or going through a crisis nobody else knows about.
Most of us want to help.
But wanting to help and knowing how to help are not the same thing.
Psychological First Aid (PFA) gives us a practical framework:
Notice. Listen. Support. Link.
It does not turn managers into therapists, HR teams into psychologists, or colleagues into counsellors.
It helps us learn how to respond with compassion, respect boundaries, protect dignity and connect someone with the right support when they need it.
And for organisations, this raises an important question:
If an employee experiences serious emotional distress at work tomorrow, will your team know what to do?
Our latest article explores Psychological First Aid in the workplace, what managers and colleagues should do, what they should avoid, and why PFA should form part of a wider workplace mental health strategy.
The colleague does not have to be the therapist. They can be the bridge.
Read: Psychological First Aid in the Workplace: How to Support a Colleague in Distress
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