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The Strategy Center Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from The Strategy Center, Consulting Agency, KP Flats, Milimani. P. O Box 16924 Nairobi, Nairobi.

The Center for Strategy & Management was established to assist organizations in Africa build internal capacity which becomes their unique competitive advantage. The Center for Strategy & Management is part of a global network of professionals, master consultants and trainers with immense knowledge and first hand-hand experience in their areas of specialization. Our consultants have more than 50 years combined international experience having worked with organizations in North America, Africa, Europe and the Middle East.

Last week, businesses celebrated the people who keep them in business: their customers.Some rolled out special offers. O...
12/10/2026

Last week, businesses celebrated the people who keep them in business: their customers.

Some rolled out special offers. Others sent appreciation messages, rewarded loyal customers, or went the extra mile to make them feel special.But here's a question worth sitting with: How did you crown your customers last week? And will you keep the crown on next week?

Customer appreciation should be more than a once-a-year celebration. It should show up in how you design your customer experience, respond to feedback, solve problems, and deliver value CONSISTENTLY.

At the heart of sustainable growth is a simple principle: Create value that makes customers choose you, stay with you, and recommend you.

That's where strategy separates from sentiment. Through customer-focused strategy, value innovation, and the right performance measures, businesses move beyond simply satisfying customers to creating experiences that set them apart. Because the real question isn't whether you celebrated your customers last week.It's whether your business gives them a reason to feel valued every week.

Let's talk: What did your business do to make customers feel like royalty last week? and what will you keep doing this week?

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October is here. For strategic leaders, it's a time to turn the year's harvest into strategic advantage.There's a reason...
01/10/2026

October is here. For strategic leaders, it's a time to turn the year's harvest into strategic advantage.

There's a reason ancient leaders treated the harvest season differently. In Genesis, Joseph didn't simply interpret Pharaoh's dream. He translated insight into strategy; developing a seven-year plan to capture abundance, build reserves, and prepare Egypt for what lay ahead. His recommendation was simple: set aside one-fifth of what was produced during the years of abundance.

The lesson for today's leaders?
Strategy isn't just about creating growth. It's about converting growth into sustainable advantage.

Now, as we enter October and the final quarter of 2026, here are three strategic questions every CEO and leadership team should be asking:
1. What should we preserve?
Identify the 20% of your customers, capabilities, revenue streams, people, or initiatives that create disproportionate value and protect them.

2. What should we measure?
Strategy is only as strong as its ex*****on. Are your strategic objectives and KPIs clearly defined, aligned, and visible across the organization?

3. What should we prepare for?
Stress-test Q4 and 2027. If market conditions shift, demand slows, or the pipeline weakens, do you have the strategic reserves, capabilities, and agility to keep moving forward?

This is where Strategy Development and the Balanced Scorecard (BSC) move beyond management concepts.
They create a disciplined pathway from:
Vision → Strategic Priorities → Objectives → Measures → Targets → Initiatives → Ex*****on

Joseph didn't store grain simply to survive the famine. He built a system that enabled Egypt to remain resilient, create value, and thrive through uncertainty.
The same principle applies to organizations today. Gather the data. Clarify the priorities. Measure what matters. Strengthen ex*****on. Build your strategic reserves.Because the best strategists don't wait for the winter to arrive.They prepare for it while the sun is still shining.

As we enter the final quarter of 2026: What are you doing today to ensure your strategy remains resilient in 2027?
Let's talk:
Call: 0718 500370
Email: [email protected]

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Another Monday. Another reminder: 'strategy only creates value when it moves from paper to action.'At The Strategy Cente...
31/08/2026

Another Monday. Another reminder: 'strategy only creates value when it moves from paper to action.'

At The Strategy Center, we help organisations turn strategy into measurable results aligning leadership, people, priorities, KPIs, and management systems to drive focused ex*****on and sustainable performance.

Because a strategy that isn’t aligned, measured, and executed is simply a plan.

Let's make Monday count!

📧 Reach us at [email protected]
📞 Call us on 0718500370

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I sat in a boardroom last week and watched a team blame their customers for their own failure.It was a painful experienc...
27/08/2026

I sat in a boardroom last week and watched a team blame their customers for their own failure.It was a painful experience.

I mean, the company had poured millions into R&D. Their product was technically brilliant. Their slide deck was packed with data, case studies, and glowing testimonials. You'd expect win after win, wouldn't you?

But deals were slipping through their fingers like sand. When I asked why:
“The customers just don’t get it.”
“The market is crowded right now.”
“Our competitors are buying business with discounts.”

Here is the thing though...
What if the customer is actually right?

Your investment in your product does not equal value to your customer.

We fall into the "Founder’s Mirror" trap. We stand in front of it, admiring our own reflection; our tech stack, our patents, our funding rounds. We fall in love with how we built it, instead of why it matters to the person making the purchase.

Meanwhile, the customer keeps wondering: “Why should I care?”

Here is the thing: Clarity trumps complexity.

Speak to the pain of your customers. Not the features of your product.

Talk to us today at [email protected] or call 0718500370, and let's see whether your message is actually landing.

25/08/2026

What if the problem isn't the value you offer? What if the problem is how you communicate that value to your clients/customers.

At The Strategy Center, we specialise in helping organisations identify where their value lies and, more importantly, how to communicate it effectively to the people they serve.

Call us today for a non-committal chat, and let's explore how you can communicate your value clearly and more effectively.

Email: [email protected]
Tel: 0718500370

Every industry has them. You're probably wondering, 'Who?'Let's talk about the customers you've already accepted as 'imp...
06/08/2026

Every industry has them. You're probably wondering, 'Who?'

Let's talk about the customers you've already accepted as 'impossible to serve.' The ones you consider:
🔽 Too expensive to acquire.
🔽 Too small to be worth the effort.
🔽 Unlikely to understand your value.
🔽Too demanding or requiring too much support.
🔽 Simply "not our market."

But what if they're not? What if the very customers you've written off are your next biggest breakthrough?

Some of the greatest growth opportunities don't come from competing harder for the same customers everyone else is chasing. They come from rethinking how to create value for the people everyone else has overlooked.

The customers your competitors ignore may be the very ones who unlock entirely new markets.

They're not impossible.They're simply 'uncharted.'

So here's my question for you: Which customer segment has your organization written off as "impossible to serve"? And more importantly... What would have to change in your business model, your offering, or the way you deliver value, to make serving them not only possible, but profitable?

Lets talk!

Email us on [email protected] or Call us on 0718500370

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04/08/2026

Have your retreats delivered a real impact or just great photos? More importantly, have they actually moved the needle on ex*****on?

It's the first Monday of August. How is your North Star looking?🔽Is your strategy still aligned with your vision?🔽Are yo...
03/08/2026

It's the first Monday of August. How is your North Star looking?

🔽Is your strategy still aligned with your vision?
🔽Are your KPIs telling the right story?
🔽Are you creating value or simply keeping busy?

Happy new Month!

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Does your organization have the discipline to sunset a project that scored below 6/10?I've been talking your ear off all...
29/07/2026

Does your organization have the discipline to sunset a project that scored below 6/10?

I've been talking your ear off all year about the Balanced Scorecard, and I'm not stopping anytime soon.

Here's one reason why:

A well-designed BSC doesn't just help you identify high-performing initiatives. It also forces 'zombie projects' out into the daylight.

If an initiative consistently scores below your agreed threshold, the discussion shouldn't be about defending the investment or justifying the sunk costs. It should be about reallocating people, time, and resources to initiatives with greater strategic value.

Stopping something isn't a sign of incompetence but rather a sign of 'strategic maturity'.

Organizations that excel at strategy aren't just good at choosing what to start; they're disciplined enough to decide what to stop.

Imagine adopting a simple 'Sunset Rule': Any initiative scoring below 6/10 on the Balanced Scorecard is deprioritized unless there is a compelling strategic reason to continue.

The Balanced Scorecard isn't just a performance measurement tool; it's a decision-making framework that helps leaders make better portfolio choices and avoid the sunk cost trap.

What criteria does your organization use to decide when it's time to stop a project?

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Let's be honest,sympathy sells.A child crying, a mother struggling, a community on its knees. We have all seen it. We ha...
15/07/2026

Let's be honest,sympathy sells.
A child crying, a mother struggling, a community on its knees. We have all seen it. We have all felt it. And for decades, this has worked.But Burkina Faso just said enough.They banned NGOs from using degrading images of vulnerable people. And the humanitarian world is divided.

Some call it a crisis for fundraising. Others call it long overdue.
Here is what the research actually says; respectful storytelling produces better long-term results. And poverty p**n? It has a wearout effect.

In Kenya, there is a new wave of awakening happening, there is a quiet but growing rage against a certain type of representation; the one that packages African suffering just to feed the "West’s" savior complex. A demand to be seen as traders, innovators, and problem-solvers, not just as victims waiting for a handout.

And yet; the question remains.
Is sympathy the only vehicle?
Drop you thoughts on the comment section.

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Address

KP Flats, Milimani. P. O Box 16924 Nairobi
Nairobi
00100

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+25420252974

Website

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