Tom Fisher & Associates

Tom Fisher & Associates Tom Fisher & Associates is a leading business intelligence company linking organizations with inform

Tom Fisher & Associates strikes a requisite balance between human capital development and organizational development for exponential growth & competitive advantage required in a fast-paced environment. We provide specialized in-house training, open training courses and business conferences to the private sector, governments and agencies in the following areas:

Leadership strategy and Manageme

nt
Project management
Soft skills
Financial Management & Accounting
Legal
Sales & Marketing
Customer Relationship Management
Human Resource Management
IT
Performance Management
Manufacturing & Production
Supply Chain Management & Logistics
Oil and Gas
Technical & Engineering
Banking
Pharma & life sciences
Governance, Risk Management & Compliance

Mission

To provide world-class training and conferencing solutions that will enable our clients gain a competitive edge in a dynamic business environment. Vision

To become the preferred business information partner in Africa & the Middle East

Values

Innovation
Quality
Commitment
Energy
Flexibility

Ready to elevate your Customer Experience game?Join our 3-Day Certified Customer Experience Professional (CCEP™) trainin...
05/05/2026

Ready to elevate your Customer Experience game?
Join our 3-Day Certified Customer Experience Professional (CCEP™) training and gain globally recognized skills to transform how your organization delivers value to customers.
📅 15th – 17th July 2026
📍 Golden Tulip Caanan Hotel Kampala Uganda
⏰ 8:30 AM – 3:30 PM
Learn how to:
✔️ Design world-class customer journeys
✔️ Improve service delivery & customer loyalty
✔️ Lead CX transformation in your organization
👩🏽‍🏫 Facilitated by industry experts Wema Mnyazi & Ken Oyugi
💰 Investment: $1285– Certification included
📲 Limited slots available!
Scan the QR code for full course brochure or WhatsApp 0728 601350 /email [email protected] to register.

Ready to elevate your Customer Experience game?Join our 3-Day Certified Customer Experience Professional (CCEP™) trainin...
05/05/2026

Ready to elevate your Customer Experience game?
Join our 3-Day Certified Customer Experience Professional (CCEP™) training and gain globally recognized skills to transform how your organization delivers value to customers.
📅 24th – 26th June 2026
📍 Ibis Styles Hotel Nairobi
⏰ 8:30 AM – 3:30 PM

Learn how to:
✔️ Design world-class customer journeys
✔️ Improve service delivery & customer loyalty
✔️ Lead CX transformation in your organization
👩🏽‍🏫 Facilitated by industry experts Wema Mnyazi & Ken Oyugi
💰 Investment: Ksh 133,400 (VAT Inclusive) – Certification included
📲 Limited slots available!
Scan the QR code for full course brochure or WhatsApp 0728 601350 /email [email protected] to register.

We had the privilege of conducting a Pre-Retirement Training for Rabai Power on 12–13 February and 16–17 February at the...
10/03/2026

We had the privilege of conducting a Pre-Retirement Training for Rabai Power on 12–13 February and 16–17 February at the beautiful Reef Hotel in Mombasa.

The sessions focused on preparing employees for life beyond the workplace covering financial readiness, mental wellbeing, lifestyle planning, and purpose after retirement.

Retirement is not the end of the journey; it’s the beginning of a new one. We’re proud to support Rabai Power’s commitment to ensuring their people transition into this phase confident, prepared, and empowered.

Inclusive workplaces create better customer experiences.On 13th & 14th February, staff from Airtel Tanzania took an impo...
10/03/2026

Inclusive workplaces create better customer experiences.

On 13th & 14th February, staff from Airtel Tanzania took an important step towards greater accessibility by participating in a Sign Language Training delivered by Tom Fisher & Associates.

By equipping employees with sign language skills, Airtel is strengthening its ability to serve customers from all walks of life including members of the deaf and hard-of-hearing community.

This initiative reflects a powerful truth: great customer service begins with inclusion. When organizations invest in understanding every customer, they create stronger connections, build trust, and ensure no one is left unheard.

Kudos to Airtel Tanzania for leading by example and making communication truly accessible.

Lights, camera, confidence!On 26th & 28th February, Tom Fisher & Associates had the pleasure of conducting an engaging M...
10/03/2026

Lights, camera, confidence!

On 26th & 28th February, Tom Fisher & Associates had the pleasure of conducting an engaging Media & Interview Skills Training for the Vodacom Tanzania team in Dar es Salaam.

The session focused on building confidence in front of the camera, delivering clear and impactful messages, handling tough media questions, and representing the brand with professionalism and authenticity.

A big thank you to the fantastic participants for their energy, openness, and commitment to sharpening their communication skills.

Address

Nairobi

Opening Hours

Monday 08:00 - 16:30
Tuesday 08:00 - 16:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 17:30

Website

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