Hospitality Consult

04/09/2026

A strong sales and marketing strategy should help you understand what is driving demand, where your opportunities are, and what turns interest into repeat business.

Our Sales & Marketing Support is designed to do just this. If you are looking for support turning attention into business drop us an inquiry here: https://thehospitalityconsult.com/contact-us/

19/08/2026

Good news for the Mara and for Kenya’s tourism industry. 🦓

The 2026 migration season is off to a strong start, with healthy demand and encouraging reports from operators on the ground.

For an industry that has been working to strengthen Kenya’s position as a high-value destination, this is certainly worth watching.
At HKC, we're excited to see what the season brings.
Read the full story: https://www.tourismupdate.com/article/mara-migration-season-off-to-solid-start

The 2026 Great Migration season in Kenya’s Maasai Mara is unfolding with steady visitor demand, strong wildlife sightings and cautious optimism amo…

12/08/2026

We are LIVE on WhatsApp. Our channel is the hub for timely:
1. Industry news;
2. Business insights;
3. Marketing Opportunities;
4. Qualified personnel;
5. Growth models;
Welcome to our community. https://whatsapp.com/channel/0029VbBC52Y17Emwm54ciI2h

05/08/2026

Finding exceptional hospitality talent takes not just reviewing CVs but understanding leadership, culture, operational excellence, and long-term fit.
At Hospitality (K) Consult Ltd, we connect businesses with experienced professionals ready to make an impact.

31/07/2026

All businesses have peak moments. In hospitality particularly, emotionally charged complaints are far more likely to occur during evenings, weekends, and celebrations.
This lesson extends beyond restaurants and hotels.The businesses that thrive don't necessarily have the most staff but instead deploy the right people, in the right place, at the right time.
Do your business operations flex with demand or crumble during high-emotion, high-pressure moments?

15/07/2026

One of the most compelling insights from recent analysis of Nairobi's hospitality sector is this: Operational visibility matters more than operational perfection.
Guests were surprisingly understanding of moderate delays provided they felt informed, acknowledged, and cared for throughout the experience.

At Hospitality (K) Consult Ltd, we see that the lesson extends well beyond hospitality.
Whether you're running a hotel, restaurant, real estate project, or professional services firm, people are more patient when they know what's happening.
The most powerful operational tool is communication.

How does your business make customers feel seen even when things don't go exactly to plan?

09/07/2026

The Government has outlined ambitious goals for the tourism sector by 2028 that signal where investment and operational excellence will be needed.

As consultants, we see opportunity in the details: • Stronger service cultures • Better-trained teams • Smarter operational systems • Sustainable growth strategies • Collaboration across hospitality, tourism, and allied industries

Which area do you believe will have the biggest impact on achieving these targets: infrastructure, service excellence, investment, or innovation?

02/07/2026

Have you heard of the term 'operational pressure multiplier'? According to 2026 hospitality reports, ambience is an operational pressure multliplier. This to say that the better your ambience, the less forgiving your guests become.

Every investment in design should be matched by an equal investment in operations, people, and service culture. Otherwise, the very thing attracting guests becomes the benchmark they use to judge every shortcoming. That's the ambience trap.

At Hospitality (K) Consult Ltd, we believe experience isn't created by design alone. It's protected by consistent operations.

Do you think operators today are investing more in aesthetics than operations?

27/06/2026

This piece puts into words something Kenya's hospitality sector needs to hear more often. It is worth reading and sitting with.

Why Attracting the Right Guest Matters More Than Attracting More Guests What if tourism success is not determined by how many guests arrive, but by whether the right guests arrive? For decades, hospitality success has largely been measured through visitor arrivals, occupancy levels, market share, an

19/06/2026

The hospitality industry tends to be obsessed with chefs more than it is with supervisors yet one bad interaction with service teams can undo a five-star kitchen.

Earlier this month we highlighted the rise of gastronomy tourism but at the core, customers are not just purchasing the price for food but they are paying too for how your team makes them feel.
Research is finding that service-related signals nearly match food-related signals.

What would your pick be: food quality or service quality?