08/05/2026
🏪 I just wanted to buy a kitchen hood. 10 minutes max. I spent 40.
As a Lean consultant, I couldn't leave without documenting it — 7 types of waste, 6 unnecessary floor trips, and a Value Ratio of just 20%. In a retail store. Not a factory.
This is exactly why Lean is not a manufacturing tool. It belongs in every service, clinic, store, or business where a customer is waiting for something they've already decided they want.
In this article, I map the full experience against the 5 Lean Principles and the 7 Wastes — minute by minute, floor by floor.
The fix isn't expensive. It just requires designing processes from the customer's perspective — not pushing your internal system onto them.
👉 Read, reflect, and share with anyone running a service business.
💡 Curious how Lean can transform your business?
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Link for the article: https://www.linkedin.com/posts/dany-elias-51603320_lean-practical-example-in-a-lebanese-home-activity-7458403805857144833-hIwX?utm_source=share&utm_medium=member_android&rcm=ACoAAARGiiIBVPJUpUIer5LxoDVykT8pis56RWE