Skills & Behavior customer service training and consultancy works in close partnership with companies to create an Elite Customer Service Culture. Skills & Behavior approach is a distinctive one, as we offer a customized on the job training based on every company specific needs in terms of customer service strategy & culture. Our ELITE Customer Service Training is impleneted as follows:
1-Define
Management Customer Service Objectives
2-Marketing Intelligence study (mystery shopper, trends, competitors, clients)
3-Field Observation (our consultants will be physically present at every one of your branches)
4-In House Custom Made Training based on your company customer service specific needs collected through phase 1,2 & 3
5-Results Monitoring (conduct new mystery shopper & new field observation).
6- Reinforcement and Advanced Elite Customer Service Training
