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TouchPoint (TP) is a Business Process Outsourcing provider specializing predominantly in customer experience solutions that aim to improve operational efficiency, talent productivity, and ultimately; financial profitability

As we wrap up the Customer Service Week celebrations๐Ÿ’›
09/10/2026

As we wrap up the Customer Service Week celebrations๐Ÿ’›

09/10/2026

Going The Extra Mile๐Ÿ’›

๐—š๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ฐ๐—ฎ๐—ฟ๐—ฒ, ๐—ด๐—ฟ๐—ผ๐˜„๐˜€ ๐˜๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐˜๐—ฟ๐˜‚๐˜€๐˜, ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ต๐—ถ๐—ป๐—ฒ๐˜€ ๐˜„๐—ต๐—ฒ๐—ป ๐˜„๐—ฒ ๐—ด๐—ผ ๐˜๐—ต๐—ฒ ๐—ฒ๐˜…๐˜๐—ฟ๐—ฎ ๐—บ๐—ถ๐—น๐—ฒ. ๐Ÿ’™This Customer Servi...
09/10/2026

๐—š๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ฐ๐—ฎ๐—ฟ๐—ฒ, ๐—ด๐—ฟ๐—ผ๐˜„๐˜€ ๐˜๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐˜๐—ฟ๐˜‚๐˜€๐˜, ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ต๐—ถ๐—ป๐—ฒ๐˜€ ๐˜„๐—ต๐—ฒ๐—ป ๐˜„๐—ฒ ๐—ด๐—ผ ๐˜๐—ต๐—ฒ ๐—ฒ๐˜…๐˜๐—ฟ๐—ฎ ๐—บ๐—ถ๐—น๐—ฒ. ๐Ÿ’™

This Customer Service Week, our ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ถ๐—ป๐—ด ๐——๐—ถ๐—ฟ๐—ฒ๐—ฐ๐˜๐—ผ๐—ฟ; ๐— ๐˜€ ๐—ฆ๐—ผ๐—ฝ๐—ต๐˜† ๐— ๐—ฎ๐—ฝ๐—ฒ๐˜๐—น๐—ฎ, reminds us that every interaction is an opportunity to make people feel valued. ๐Ÿ’›

"๐—š๐—ผ๐—ถ๐—ป๐—ด ๐—ง๐—ต๐—ฒ ๐—˜๐˜…๐˜๐—ฟ๐—ฎ ๐— ๐—ถ๐—น๐—ฒ means caring a little more, listening a little closer and making every interaction count." ๐Ÿ’™๐Ÿ’›This ...
09/10/2026

"๐—š๐—ผ๐—ถ๐—ป๐—ด ๐—ง๐—ต๐—ฒ ๐—˜๐˜…๐˜๐—ฟ๐—ฎ ๐— ๐—ถ๐—น๐—ฒ means caring a little more, listening a little closer and making every interaction count." ๐Ÿ’™๐Ÿ’›

This Customer Service Week, we celebrated the people who make exceptional service possible every day. Let's keep raising the bar!๐ŸŒŸ

๐—š๐—ผ๐—ผ๐—ฑ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฎ๐—ป๐˜€๐˜„๐—ฒ๐—ฟ๐˜€ ๐˜๐—ต๐—ฒ ๐—พ๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป. ๐—š๐—ฟ๐—ฒ๐—ฎ๐˜ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐˜๐—ต๐—ถ๐—ป๐—ธ๐˜€ ๐—ผ๐—ป๐—ฒ ๐˜€๐˜๐—ฒ๐—ฝ ๐—ฎ๐—ต๐—ฒ๐—ฎ๐—ฑ.๐Ÿ’™๐Ÿ’›At Touchpoint, we donโ€™t just stop at โ€œHow can I...
07/10/2026

๐—š๐—ผ๐—ผ๐—ฑ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฎ๐—ป๐˜€๐˜„๐—ฒ๐—ฟ๐˜€ ๐˜๐—ต๐—ฒ ๐—พ๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป. ๐—š๐—ฟ๐—ฒ๐—ฎ๐˜ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐˜๐—ต๐—ถ๐—ป๐—ธ๐˜€ ๐—ผ๐—ป๐—ฒ ๐˜€๐˜๐—ฒ๐—ฝ ๐—ฎ๐—ต๐—ฒ๐—ฎ๐—ฑ.๐Ÿ’™๐Ÿ’›
At Touchpoint, we donโ€™t just stop at โ€œHow can I help?โ€ We look for that little extra thing that makes the experience easier, smoother and better.
Sometimes, going the extra mile means making sure the customer never has to take the extra step.
๐—›๐—ฎ๐—ฝ๐—ฝ๐˜† ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ
Going The Xtra-Mile.๐Ÿ’›

Re le lakaletsa letsatsi le monate la Boipuso Basotho๐Ÿ’š๐Ÿค๐Ÿ’™
04/10/2026

Re le lakaletsa letsatsi le monate la Boipuso Basotho๐Ÿ’š๐Ÿค๐Ÿ’™

๐—š๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐˜€ ๐—ฎ๐—ป ๐—ถ๐—ป๐˜ƒ๐—ฒ๐˜€๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—ต๐—ถ๐—ฑ๐—ถ๐—ป๐—ด ๐—ถ๐—ป ๐—ฝ๐—น๐—ฎ๐—ถ๐—ป ๐˜€๐—ถ๐—ด๐—ต๐˜. ๐Ÿ‘€This week, we invested in the people who shape that e...
18/09/2026

๐—š๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐˜€ ๐—ฎ๐—ป ๐—ถ๐—ป๐˜ƒ๐—ฒ๐˜€๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—ต๐—ถ๐—ฑ๐—ถ๐—ป๐—ด ๐—ถ๐—ป ๐—ฝ๐—น๐—ฎ๐—ถ๐—ป ๐˜€๐—ถ๐—ด๐—ต๐˜. ๐Ÿ‘€

This week, we invested in the people who shape that experience every day.

We had the opportunity to train teams from Naledi Funeral Planners and Kobeli Business Services Lesotho in Customer Experience, exploring practical ways to turn everyday customer interactions into experiences that build trust, loyalty and lasting relationships. ๐Ÿค๐Ÿพ

When you invest in how your customers experience your business, youโ€™re not just improving service, youโ€™re investing in the future of your business.

From meaningful conversations to new insights, it was a week of learning, sharing and growing together.๐Ÿ’›

๐—”๐˜ ๐—ง๐—ผ๐˜‚๐—ฐ๐—ต๐—ฝ๐—ผ๐—ถ๐—ป๐˜, ๐˜„๐—ฒ ๐—ต๐—ฒ๐—น๐—ฝ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€๐—ฒ๐˜€ ๐˜๐˜‚๐—ฟ๐—ป ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐—ป๐˜๐—ผ ๐—ฎ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฒ๐˜๐—ถ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ฎ๐—ฑ๐˜ƒ๐—ฎ๐—ป๐˜๐—ฎ๐—ด๐—ฒ.

๐—›๐—ถ, ๐—š๐—ฒ๐˜ ๐—ถ๐—ป ๐˜๐—ผ๐˜‚๐—ฐ๐—ต. We're Hiring Executive Sales Agents.๐—ฆ๐—ฐ๐—ฎ๐—ป ๐˜๐—ต๐—ฒ ๐—ค๐—ฅ ๐—–๐—ผ๐—ฑ๐—ฒ or ๐—–๐—น๐—ถ๐—ฐ๐—ธ ๐˜๐—ต๐—ฒ ๐—น๐—ถ๐—ป๐—ธ below to learn more and apply f...
16/09/2026

๐—›๐—ถ, ๐—š๐—ฒ๐˜ ๐—ถ๐—ป ๐˜๐—ผ๐˜‚๐—ฐ๐—ต. We're Hiring Executive Sales Agents.

๐—ฆ๐—ฐ๐—ฎ๐—ป ๐˜๐—ต๐—ฒ ๐—ค๐—ฅ ๐—–๐—ผ๐—ฑ๐—ฒ or ๐—–๐—น๐—ถ๐—ฐ๐—ธ ๐˜๐—ต๐—ฒ ๐—น๐—ถ๐—ป๐—ธ below to learn more and apply for this role:
https://new.hrsimplified.org/public/api/JobPosting/Vacancy?id=72f8ba56-14b0-41aa-89cf-969ac14da0ac

It started with a simple question: ๐—ช๐—ต๐—ฎ๐˜ ๐—ฑ๐—ผ๐—ฒ๐˜€ ๐—ฎ ๐—ด๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ฎ๐—ฐ๐˜๐˜‚๐—ฎ๐—น๐—น๐˜† ๐—ณ๐—ฒ๐—ฒ๐—น ๐—น๐—ถ๐—ธ๐—ฒ?This week, we took that conv...
09/09/2026

It started with a simple question: ๐—ช๐—ต๐—ฎ๐˜ ๐—ฑ๐—ผ๐—ฒ๐˜€ ๐—ฎ ๐—ด๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ฎ๐—ฐ๐˜๐˜‚๐—ฎ๐—น๐—น๐˜† ๐—ณ๐—ฒ๐—ฒ๐—น ๐—น๐—ถ๐—ธ๐—ฒ?
This week, we took that conversation to Thusong Financial Services.

What followed was a room full of ideas, experiences, questions, a few โ€œ๐—ฎ๐—ต๐—ฎ!โ€ moments and plenty of conversations about the little things that can completely change how a customer feels about a business.

A great Customer Experience isnโ€™t about simply answering the phone, solving a problem or ticking a box, ๐—œ๐˜โ€™๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐—บ๐—ฎ๐—ธ๐—ถ๐—ป๐—ด ๐—ฝ๐—ฒ๐—ผ๐—ฝ๐—น๐—ฒ ๐—ณ๐—ฒ๐—ฒ๐—น ๐—ต๐—ฒ๐—ฎ๐—ฟ๐—ฑ, ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐˜‚๐—ป๐—ฑ๐—ฒ๐—ฟ๐˜€๐˜๐—ผ๐—ผ๐—ฑ.

A big thank you to Thusong Financial Services for showing up, engaging, asking the right questions and proving that learning about CX can actually be fun๐Ÿ’›

At Touchpoint BPO, we believe better experiences start with better-equipped people.

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MRM Office Suites, 22 Moshoeshoe Road
Maseru

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