IWFirstCall

15/06/2023

Throwback to our small party to celebrate one year of existence. Cheers to all the accomplishments, successes, challenges, and growth that we have experienced, and here is to many more.

25/05/2023

Meet Maja Kitevska - our dedicated, creative, and detail-oriented operations team lead.

Maja has been part of ⋮IWFirstCall for more than 7 months. She has joined the company out of the wish to learn and grow. After 7 months of working in IT, she has been promoted to Operations Team Lead and today we feature her in our series Meet an employee.

Read the story of Maja Kitevska, who after 7 months of working in IWFirstCall has been promoted to Operations Team Lead.

18/05/2023

Exciting News! Global Help Desk is now ⋮IWFirstCall!

We are thrilled to announce our rebranding following the successful acquisition by ⋮IWConnect. This transformation marks a significant milestone for us, solidifying our commitment to growth, innovation, and delivering exceptional value to our customers.

As part of this exciting change, we are thrilled to unveil our new name - ⋮IWFirstCall. This rebranding reflects the integration and alignment of our exceptional customer support services with ⋮IWConnect's industry-leading expertise and practices. The result? An even stronger and more cohesive service experience for you.

Check the following post to find out more about the rebranding.

⋮IWFirstCall, the transformation of Global Help Desk's customer care center, redefines enterprise-level support post-⋮IWConnect acquisition.

10/05/2023

Following our two videos about the acquisition of Global Help Desk by ⋮IWConnect, the challenges faced by start-ups, and expectations of the acquisition, we are sharing the last video of the series About the Acquisition, where Blagojche Sidjimovski talks about the value of 24/7 support services and the alignment of the corporate cultures of both companies.

Check more on the following video.

02/05/2023

As promised, we're back with the second video in our series featuring Stefan Stojanovski, Petar Popovski and Blagojche Sidjimovski from Global Help Desk, following their acquisition by ⋮IWConnect. In this video, we sit down with Petar Popovski to discuss the challenges faced by startups and the expectations of the team after joining the ⋮IWConnect family.

If you're a startup founder or someone interested in the startup world, this is a video you don't want to miss. Tune in now to hear from Petar and gain valuable insights into the challenges and expectations of startups after an acquisition. Stay tuned for more videos featuring the experts from Global Help Desk.

Watch the video of Petar Popovski to find out more about the challenges that they experienced as a startup and what the expectations of the acquisition are.

27/04/2023

Not long ago, Global Help Desk joined the extensive solutions portfolio of ⋮IWConnect. To shed light on the acquisition, the challenges faced by start-ups, cultural alignment, and their expectations of the acquisition, we sat down with Stefan Stojanovski Petar Popovski and Blagojche Sidjimovski. Over the next few weeks, we will be sharing their experiences on these topics.

The first in line is Stefan who will provide us info about the reasons behind the acquisition and will share advice for anyone that wants to begin the startup journey.

Check more on the following video.

In the following video, Stefan, the Managing Director of Global Help Desk discusses the reasons behind the acquisition of Global Help Desk and gives advice t...

20/03/2023

Darko is a tech enthusiast who loves keeping up with the latest technologies and trends, and enjoys spending his free time indulging in his hobbies. He’s an avid watcher of anime and an avid player of video games. Darko has been part of Global Help Desk for almost a year and today we are featuring him in our series Meet an employee.

Meet Darko - a tech enthusiast who loves keeping up with the latest technologies and trends, and enjoys spending his free time indulging in his hobbies.

08/03/2023

To all women out there - be the bravest, smartest, and keep reaching your goals!

Happy International Women's Day!

03/03/2023

After only 6 months existing on the market, we join the extensive solutions portfolio of the technology solutions company ⋮IWConnect.

After only 6 months of disrupting the industry, Global Help Desk joins the extensive solutions portfolio of the widely known trusted technolog

01/03/2023

Damjan Stojkovski has been part of Global Help Desk for over 6 months. He has been working as an operational support associate, providing technical and administrative support to help clients resolve issues with products or services. Today we feature him in our series Meet our colleagues. Click on the link below to take a peek into Damjan’s life.

Damjan has been part of Global Help Desk for over 6 months. He has been working as an operational support associate