09/12/2025
𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 : 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞
𝐒𝐚𝐥𝐚𝐫𝐲 : 𝟏,𝟑𝟎𝟎,𝟎𝟎𝟎 𝐌𝐌𝐊 ~ 𝟏,𝟓𝟎𝟎,𝟎𝟎𝟎 𝐌𝐌𝐊
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:
-Work from the office in Yangon to support global business operations in accordance with the Company’s Standard Operating Procedures (SOPs) and policies.
-Uphold and champion the Company’s Brand -Guidelines and Customer Service Blueprint as the
first point of contact for clients and leads.
-Manage phone lines on assigned duty days, handling inbound calls and messages from clients and leads.
-Provide professional, prompt, and friendly support to customers and staff via phone and text for matters
such as: (Attendance and scheduling, Billing and payments, Technical assistance, Curriculum-related enquiries, Make-up classes and class transfers and General enquiries)
-Guide leads through the appropriate sales funnel processes using digital forms and sign-up systems.
-Resolve the majority of client support tickets independently, escalating high-level issues to the
supervisor when necessary.
-Use cloud-based Customer Relationship Management (CRM) and Learning Management
Systems (LMS) to manage internal and external support requests from customers and staff.
-Prepare, compile, and maintain accurate digital documentation for all classes and students.
-Perform administrative and data entry tasks with accuracy to ensure systems remain updated and reliable.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
- Any Graduate in Bachelor Degree
- Age must be under 35
- Good in English Language Proficiency
- Can be used Google Sheets, Google Calendar, WhatsApp Messenger, Facebook Messenger
- Excellent communication skills and professional attitude
- Able to resolve customer complaints and ensure maximum client satisfaction
𝐓𝐨 𝐀𝐩𝐩𝐥𝐲:
Email: [email protected]
Viber: 09 768 266187
Yangon BPO Ltd, Yangon, Myanmar » Click here for more information «
