RnR

19/05/2026

📢 WE ARE HIRING – QA Supervisor 📢

💼 Position: QA Supervisor
💰 Salary: Negotiable + KPI Incentive + OT + No ferry provided
🕒 Working Hours: 8 hrs per day
📅 Day Off: 1 day per week
✔️ Work Location: Sule Square Office Tower
✅ Must be able to work as part of the ATOM Project

🔹 Key Responsibilities:

• Monitor live and recorded inbound/outbound calls, emails, and chats to evaluate agent performance against company standards.
• Score interactions based on predefined QA scorecards and provide constructive feedback to agents.
• Identify patterns and root causes of recurring issues to improve quality and efficiency.
• Provide coaching and guidance to agents for skill and performance development.
• Coordinate with Team Leads and Training teams to align QA findings with training needs.
• Prepare and analyse QA reports, highlight trends, and recommend improvements to processes or scripts.
• Ensure compliance with regulatory and internal policies in all customer interactions.
• Assist in updating QA scorecards, evaluation forms, and SOPs based on evolving business needs.
• Contribute to strategic projects to enhance customer experience and service quality.

✅ Requirements:

• Education: Bachelor’s degree.
• Experience: Minimum 1-2 years of experience in customer service or call center environment, with at least 1 year in a QA role.
• Strong knowledge of contact center operations, KPIs, and service excellence standards.
• Excellent communication, interpersonal, and coaching skills.
• Proficient in QA tools, call recording systems, and Microsoft Office applications.
• Ability to work independently as well as collaboratively across departments.

📩 Interested candidates may send updated CVs to:
📧 [email protected]
📱 09 797 294 442, 09 797 29 4441 (Viber)

Only shortlisted candidates will be contacted.

17/04/2026

24/12/2025

Job Description: Call Center QA Supervisor
Job Title: Call Center Quality Assurance (QA) Supervisor – 1 Post
Department: Operations / Call Center
Reports To: Senior Officer / Operations Manager

Job Summary

The Call Center QA Supervisor is responsible for overseeing the quality assurance process, ensuring agents deliver excellent customer service in compliance with company standards, policies, and procedures. This role leads the QA team, analyzes performance trends, and drives continuous improvement through coaching and training support.

Key Responsibilities

• Supervise and manage the QA team, including QA Agents.
• Develop, implement, and maintain call quality standards and evaluation criteria.
• Monitor and evaluate customer interactions (calls, chats, emails).
• Conduct regular calibration sessions with operations and training teams.
• Analyze QA reports and identify performance gaps and trends.
• Provide feedback and recommendations to Team Leaders and Management.
• Support coaching plans and performance improvement initiatives.
• Ensure compliance with company policies, scripts, and regulatory requirements.
• Prepare and present weekly/monthly QA performance reports.
• Participate in process improvement and service enhancement projects.

Qualifications & Requirements

• Bachelor’s degree or equivalent experience preferred.
• Minimum 2–3 years of experience in call center QA or customer service.
• At least 1 year in a supervisory or senior QA role.
• Strong knowledge of call center KPIs and QA methodologies.
• Excellent communication, leadership, and analytical skills.
• Proficient in MS Excel and reporting tools.

Key Competencies

 Leadership & team management
 Attention to detail
 Problem-solving
 Coaching & mentoring
 Data analysis

Job Description: Call Center QA Agent
Job Title: Call Center Quality Assurance (QA) Agent - 1 Post
Department: Operations / Call Center
Reports To: QA Supervisor

Job Summary

The Call Center QA Agent is responsible for monitoring and evaluating customer interactions to ensure service quality, accuracy, and compliance with company standards. This role plays a key part in maintaining service excellence and supporting agent development.

Key Responsibilities

• Monitor and evaluate calls, chats, and emails based on QA guidelines.
• Score interactions and document findings accurately.
• Identify strengths and areas for improvement in agent performance.
• Provide detailed feedback to agents and Team Leaders.
• Maintain QA records and evaluation reports.
• Participate in calibration sessions to ensure scoring consistency.
• Support quality improvement initiatives and training programs.
• Ensure compliance with company policies, scripts, and procedures.
• Escalate critical quality or compliance issues when necessary.

Qualifications & Requirements

• Diploma or Bachelor’s degree preferred.
• 1–2 years of call center experience (QA experience preferred).
• Good understanding of customer service standards.
• Strong listening, analytical, and documentation skills.
• Basic knowledge of MS Office tools.

Key Competencies

 Attention to detail
 Fair and objective evaluation
 Communication skills
 Time management
 Confidentiality & integrity

Working Hours – 8 hours per day
Day Off – 1 day per week
Salary – Negotiable + Incentives + OT
Work Location – Sule Square Office Tower, Kyauktada Tsp, Yangon

Working Conditions
✔️ Office-based
✔ Apply - 09797 29 4441(Viber)
✔ Working Hours - 8 hrs per days
✔ Working Days - 6 days per week
✔ Benefits - Salary - Negotiable + KPI Incentive + OT Payment + Training + No ferry provided

▶️ Must be available to join immediately
▶️ Willing to commit to long-term employment with the company
▶️ Must be able to work as part of the ATOM B2B Call Center team

04/12/2025

Position Title: Call Center Supervisor - 5 Posts

Department: Customer Service / Call Center

Reports To: Operations Manager

Location: Sule Square Office Tower, Kyauktada Tsp, Yangon

Job Purpose

The Call Center Supervisor is responsible for overseeing daily operations of the call center team to ensure excellent customer service, quality performance, and achievement of service levels. The role includes monitoring agents, providing coaching, handling escalations, and maintaining smooth workflow of the department.

Key Responsibilities

Team Management

- Supervise, support, and motivate call center and social team agents to achieve daily, weekly, and monthly performance targets.

- Conduct team meetings, daily briefings, and performance discussions.

- Prepare shift rosters, schedule rotations, and ensure adequate staffing.

Performance Monitoring & Coaching

- Monitor agents’ calls, emails, chats and customer interactions using QA tools.

- Provide constructive feedback and one-on-one coaching sessions.

- Identify training needs and recommend skill improvement programs.

Operational Duties

- Ensure agents follow scripts, SOPs, and company policies.

- Allocate tasks, manage call queues, and ensure smooth call flow.

- Track performance indicators such as AHT, CSAT, and SLA compliance.

Customer Handling

- Handle escalated customer complaints professionally and provide resolutions.

- Ensure customer satisfaction and maintain service quality standards.

Reporting & Documentation

- Prepare daily/weekly/monthly performance reports.

- Maintain attendance, productivity records, and disciplinary documentation.

- Provide insights and recommendations to management for process improvements.

Qualifications & Requirements

✅️ Bachelor’s degree holder
✅️ Minimum 3–4 years of experience in call center operations, including 2+ year in a supervisory role.
✅️ Strong communication, leadership, and problem-solving skills.
✅️ Ability to multitask, manage pressure, and work in fast-paced environments.
✅️ Proficient in MS Office, Excel and call center software/Systems.

‼️Key Competencies

>> Leadership & team management
>> Customer service excellence
>> Analytical and reporting skills
>> Coaching & mentoring
>> Conflict resolution
>> Decision making
>> Time management

Working Conditions

✔️ Shift-based environment (day/night/weekend depending on business needs).
✔️ Office-based
✔ Apply - 09797 29 4441, 09 797 29 4442 (Viber)
✔ Working Hours - 8 hrs per days
✔ Working Days - 6 days per week
✔ Benefits - Salary - Negotiable + KPI Incentive + OT Payment + Training + No ferry provided

▶️ Must be available to join immediately
▶️ Willing to commit to long-term employment with the company
▶️ Must be able to work as part of the ATOM B2B Call Center team

07/08/2025

Rhythm & Rhyme Co., Ltd မှအောက်ပါဝန်ထမ်းများ ခေါ်ယူလျက်ရှိပါသည်
1) Collection Supervisor /Sr. Agent (Female-2 Post s )
Responsibilities:
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
Requirements and Skills:
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g., skip tracing)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
2) Business Operation Coordinator ( Male-2 Posts)
Responsibilities:
• Receiving & Inventory Management
• Check the incoming stock quantity against purchase order and record receipts of
stock
• Keep tracking stock levels, updating inventory records, and ensuring stocks are
stored in the correct locations
• Restocking stock when it reaches to reorder level and inform to Line Manager
• Checking the conditions of products, reporting any damage, and ensuring items
are in sellable condition
• Selecting products/items according to customer request email and packaging them
securely and preparing them for shipment
• Ensure the correct address to deliver on time and avoid loss/damage in transit
• Working with external/internal stakeholders, team to ensure smooth operations
and resolve the issue
Requirements and Skills:
• Bachelor or University Student
• Basic knowledge in warehouse & logistic process
• Computer Skill (Microsoft Word, Excel, etc.)
3) QA Supervisor/Sr.Agent ( Male / Female-3 Posts)
Responsibilities:
• Monitor live and recorded inbound/outbound calls, emails, and chats to evaluate
agent performance against company standards
• Score interactions based on predefined QA scorecards and provide constructive
feedback to agents
• Identify patterns and root causes of recurring issues to improve quality and
efficiency
• Provide coaching and guidance to agents for skill and performance development
• Coordinate with Team Leads and Training teams to align QA findings with training
needs
• Prepare and analyze QA reports, highlight trends, and recommend improvements
to processes or scripts
• Ensure compliance with regulatory and internal policies in all customer interactions
• Assist in updating QA scorecards, evaluation forms, and SOPs based on evolving
business needs
• Contribute to strategic projects to enhance customer experience and service quality
Requirements and Skills:
• Bachelor’s degree
• Minimum 1-2 years of experience in customer service or call center environment,
with at least 1 year in a QA role
• Strong knowledge of contact center operations, KPIs, and service excellence
standards
• Excellent communication, interpersonal, and coaching skills
• Proficient in QA tools, call recording systems, and Microsoft Office applications
• Ability to work independently as well as collaboratively across departments.
4 ) Senior Agent (VOC) ( Male/ Female - 1 Post)
Responsibilities:
• Collect daily VOC data from various channels (call center, social media, branches,
etc.)
• Categorize feedback based on predefined tagging (e.g., product, process, service,
app-related)
• Identify trends and escalate critical issues or recurring complaints
• Prepare and submit accurate daily VOC summary reports to relevant stakeholders
• Maintain VOC database and ensure quality of data entry
• Participate in root cause analysis and provide insight to improve services
Requirements and Skills:
• Minimum 2 years of experience in VOC call center, or customer experience functions
• Strong knowledge of customer handling processes and customer behavior analysis
• Proficient in Microsoft Excel and report formatting
• Excellent written and verbal communication skills (English and Burmese)
• Attention to detail, with strong analytical and problem-solving skills
• Ability to work under pressure and meet daily reporting deadlines
• A positive and professional attitude toward customer concerns
5 ) Call Center Agent Position (Male/Female – 3 0 Posts)
• Over 1year experience in Call Center, Customer Service and Telecommunication
Industry
• Must have good interpersonal & communication skills
• Must have passion and dedication to assign tasks
• Advanced skills in MS Office Word/Excel and PowerPoint
• Ability to be highly organized and work under high-pressure environment
• Able to handle over 100 calls per day
• Able to maintain SLA and target
• Fluency in English is an advantage (Especially in writing)
• Handle new leads and catch up the business opportunities through online channels
in time
• Create and manage targeted online sales designed to generate awareness and
drive conversions rate.
• Answer potential customer questions and follow-up call questions
• Meet all sales targets and goals
• Assess customer needs and wants; answer customer questions and concerns
• Planning and coordinating sales efforts to improve to get the target sales
• Strong analytical skills, with the ability to use data to inform decisions
• Excellent communication, presentation, and negotiation skills
• Ability to multitask, prioritize, and manage time efficiently
• Experience in FTTH and Broadband background is plus
• Experience in telecommunication is an advantage
• Able to handle email channels and back-and-forth communication with customers
6 ) Digital Channel Agent Position (Male/Female) – 10 Nos
• Over 1 year of experience in Call Center & Customer Service Industry or Social Media
Support Experience. (Not page only)
• Must have excellent interpersonal & communication skills (verbal, written, and
presentation)
• Handle the day to day operations, escalate cases as needed.
• Able to maintain SLA and target
• Support customers via different digital channels.
• Assisting in the formulation of targets for individuals and teams
• Ability to be highly organized and work under high pressure environments.
• Must have passion and dedication to assign tasks
• MS Office (Word/Excel/PowerPoint)
• Experience in telemarketing area
• Fluency in English is an advantage

Cv ကို [email protected] (or) [email protected] or viber number 09 797 294 442 သို့ပေးပို့နိုင်ပါသည်
အသေးစိတ် ဆက်သွယ်မေးမြန်းရန် 09 797 294 442,09 797 294 441

04/02/2025

Career Connect ရဲ့ 14 ကြိမ်မြောက် Job Fair ပွဲကြီးမှာ ပါ၀င်သွားမယ့် ကုမ္ပဏီတွေထဲမှ 𝗥𝗵𝘆𝘁𝗵𝗺 & 𝗥𝗵𝘆𝗺𝗲 𝗖𝗼., 𝗟𝘁𝗱 ရဲ့ခေါ်ယူမယ့် Job Position များ 💁

လစာမြင့် အခွင့်အလမ်းများ အလုပ်အကိုင်တွေကို ရှာဖွေနေတဲ့လူငယ်‌တွေအတွက် Career Connect ရဲ့ 14 ကြိမ်မြောက် Job Fair ကြီးမှာ 𝗥𝗵𝘆𝘁𝗵𝗺 & 𝗥𝗵𝘆𝗺𝗲 𝗖𝗼., 𝗟𝘁𝗱 မှ ခေါ်ယူသွားမည့် job position များကို မျှဝေပေးလိုက်ပါတယ်။💁

𝗥𝗵𝘆𝘁𝗵𝗺 & 𝗥𝗵𝘆𝗺𝗲 𝗖𝗼., 𝗟𝘁𝗱 မှ ခေါ်ယူသွားမည့် positions များ

For Call Centre
Customer Service Agent (M/F) - 30 posts
For Sale
Direct Sale Promoter (M/F) - 30 posts

▪️လျှောက်ထားလိုတဲ့ position ကို တွေ့ပြီဆိုရင်တော့ Job Fair ပွဲကို လာရောက်ဖို့ အခုပဲ registration form ဖြည့်လိုက်တော့နော်. 🙋

Register Now👇
https://forms.gle/RHENfgrjmomkY1rV7

ကျင်းပမည့် နေ့ရက် - ဖေဖော်ဝါရီလ ၈ ရက်နေ့ (စနေနေ့)
ကျင်းပမည့် အချိန် - မနက် ၁၀ နာရီမှ နေလည် ၁ နာရီထိ
တည်နေရာ - NMA Campus ၊ အမှတ် (၂၁) ကမာရွတ်မြို့နယ် လှည်းတန်း အောင်မြေသာစည်အိမ်ရာ ၊ အောင်မြေသာစည်လမ်း ၊ IFS Institute

အလုပ်အကိုင် အခွင့်အလမ်းကောင်းများစွာမျှဝေပေးနေတာဖြစ်လို့ Career Connect ရဲ့ Channel များကို Join ထားနိုင်ပါတယ်ရှင့် 🥰

Career Connect viber channel - https://invite.viber.com/?g2=AQBAqV%2FoAnL76E%2BWRAehVBiCUEHltzrc13ZazfnyqbSlKc6yW0ox1r7sbWiKoxGS

Career Connect telegram channel - https://t.me/careerconnect4u

21/10/2024

🚀 We're Hiring! 🚀

VACANCY ANNOUNCEMENT!!!
Direct
Center ပိုင်း နှင့် Sale အပိုင်းတွင် စိတ်ဝင်စားပြီး ရေရှည်လုပ်ကိုင်လိုသူများအတွက် Rhythm & Rhyme Co. Ltd., မှ အောက်ပါ ရာထူးများတွက် ဖိတ်ခေါ် လျက်ရှိပါသည်။
1. HR Assistant (1 Post)
2. Recruitment Specialist (1 Post)
3. IT Application Support (1 Post)
4. Customer Service Agent (50 Posts)
5. Door-to-Door Sale Promoter (5 Posts)

No.1 & 2 ရာထူးအတွက်
»»» Any graduate must have an HR Certificate
»»» Strong Computer skills Microsoft (Word, Excel, Powerpoint) and business communication online tools
»»» At least 6 months of experience in a related field
»»» Must have HR knowledge and labor law knowledge
»»» Good communication, Teamwork, and interpersonal skills
»»» Must be able to work under pressure and meet deadlines
»»» Immediately employees are preferred and long-term working with a company
»»» Recruitment Specialist ပိုင်းလုပ်ကိုင်ခဲ့ဖူးသောလုပ်ငန်း အတွေ့အကြုံရှိသူဖြစ်ရမည်
»»» လိုအပ်ပါက လူတွေ့ ၊ တယ်လီဖုန်း (သို့) Video Conference တစ်ခုခုဖြင့် interview ပြုလုပ်နိုင်ရမည်
»»» Social Media နှင့် LinkedIn အစရှိသည့် Digital Platform များမှတစ်ဆင့် candidate ရှာဖွေသည့် Process များလုပ်ကိုင်နိုင်ရမည်
»»» Communication Skill ကောင်းမွန်ပြီး Teamwork ဖြင့်အလုပ်လုပ်ကိုင်နိုင်သူဖြစ်ရပါမယ်
»»» Microsoft Word, Excel ကျွမ်းကျင်စွာအသုံးပြုနိုင်ရပါမယ်

Office Location: : No(580/A), Thanthumar Road, 10th Qtr, S/Okkala Township, Yangon
Working Hours: : 9:00 AM to 5:00 PM
Working Day: : Monday to Friday
Saturday (Depending on business needs, sometimes you have to work on Saturday)
Off Day: : Sunday & Public Holiday

No.3 (IT Application Support) ရာထူးအတွက်
»»» 2-3 years of experience in web application development or system administration.
»»» Experience in troubleshooting and resolving application issues.
»»» Basic to intermediate-level English proficiency
»»» Strong analytical and problem-solving abilities.
»»» Ability to work effectively in a team and with cross-cultural teams.
Office Location »»»»» Mingalar Taung Nyunt Tsp.,
(Near Mingalarzay Bus Stop & Yuzana Palaza Bus Stop.)

No.4 (Customer Service Agent) ရာထူးအတွက်
»»» Over 1-year experience in Call Center, Customer Service, Telecommunication Industry & Insurance Industry
»»» Fluency in English is an advantage & MS Office (Word/Excel/PowerPoint)
»»» Must have good interpersonal & communication skills
»»» Must have passion and dedication to assign tasks
»»» Ability to be highly organized, teamwork, communication skills, schedule, and work under high-pressure environments.
»»» Able to handle over 100 calls per day & Able to maintain SLA and target
»»» Able to multitask and system-related knowledge
»»» Interested in handling customer complaint
»»» Good behavior and (tone of voice Fair also OK)

Office Location »»»»» 1) Mingalar Taung Nyunt Tsp.,
(Near Mingalarzay Bus Stop & Yuzana Palaza Bus Stop.)
2) Kyauttadar Tsp., Near Sule Pagoda.

No.5(D2D Sale Promoter) ရာထူးအတွက်
»»»Door to Door ဆင်းနိုင်ရမည်။ ရန်ကုန်မြို့တွင်းကျွမ်းစွာသွားလာနိုင်ရမည် »»» Target ပြည့်မှီအောင် ရောင်းချနိုင်ရမည်။ »»» အရောင်းပိုင်းအတွေ့အကြုံ အနည်းဆုံး ၆ လ နှင့်အထက်ရှိရမည်။
»»» ဝယ်ယူသူများကို ကောင်းမွန်စွာပြောဆိုဆက်ဆံနိုင်ရမည်။ »»» ဝယ်ယူသူများမေးမြန်းသူများကို အမြန်ဆုံး အကောင်းဆုံးပြောပြပေးနိုင်ရမည်။
»»» »»» လစာ + ကော်မရှင်ခံစာခွင့်
»»» »»» ပိတ်ရက် : တစ်ပတ် ၁ ရက်

စိတ်ဝင်စား၍လျှောက်ထားမေးမြန်းလိုပါက-
Rhythm & Rhyme Co., Ltd
HR Department
Address: :No (580-A), Thanthumar Road, (10) Quarter, South Okkalapa Township.
Email: :[email protected], [email protected]
Viber Number: :+95 9 797 294 442
Phone Number: :09-797294442,09-797294441

09/08/2024

are urgent looking for below position at Rhythm & Rhyme Co., Ltd

📌📌📌Customer Service Representative Male/ Female (50 Posts)

Job Requirements
• Over 1-year experience in Call Center, Customer Service,Telecommunication Industry & Insurance Industry
• Fluency in English is an advantage & MS Office (Word/Excel/PowerPoint)
• Must have good interpersonal & communication skills
• Must have passion and dedication to assign tasks
• Ability to be highly organized, team work, communication skill, schedule and work under high pressure environments.
• Able to handle over 100 calls per day & Able to maintain SLA and target
• Able to multitask and system related knowledge
• Interested to handle customer complaint
• Good behavior and (tone of voice Fair also OK)

Job Description
• Customer Complaints များနှင့် အထွေထွေမေးမြန်းဆက်သွယ်မှုများအား page ၏ Messenger မှတဆင့်သော်လည်းကောင်း၊ Viber မှသော်လည်းကောင်း, Phone Call (inbound, outbound) မှသော်လည်းကောင်း Customer များအားပြန်လည်ဝန်ဆောင်မှုပေးရမည်ဖြစ်သည်။

Email: [email protected], [email protected]
• Phone no: 09-797294442,09-797294441
• Office Hour: 9:00 AM to 6:00 PM
• OFF Days: One day per week.
• Location: Sule Square Office Tower, Kyuktadar Township
• Interview Location: No (580-A), Thanthumar Road, (10) Quarter, South Okkalapa Township.

04/06/2024

📌📌📌 Recruitment Specialist အပိုင်းစိတ်ဝင်စားသူများအတွက် Recruitment Specialist အမြန်ခေါ်ယူနေပါပြီ...

📣📣📣 Recruitment Specialist - 1 Post (M/F)

Location - South Okkala Township
Working Time - 9:00AM to 5:00PM
Off Day - Sun & Public Holiday
Salary - Can be negotiate base on experience

📣📣📣 Job Requirement

- Recruitment Specialist ပိုင်းလုပ်ကိုင်ခဲ့ဖူးသောလုပ်ငန်း အတွေ့အကြုံရှိသူဖြစ်ရမည်
- လိုအပ်ပါက လူတွေ့ ၊ တယ်လီဖုန်း (သို့) Video Conference တစ်ခုခုဖြင့် interview ပြုလုပ်နိုင်ရမည်
- Social Media နှင့် LinkedIn အစရှိသည့် Digital Platform များမှတစ်ဆင့် candidate ရှာဖွေသည့် Process များလုပ်ကိုင်နိုင်ရမည်
- Communication Skill ကောင်းမွန်ပြီး Teamwork ဖြင့်အလုပ်လုပ်ကိုင်နိုင်သူဖြစ်ရပါမယ်
- Microsoft Word, Excel ကျွမ်းကျင်စွာအသုံးပြုနိုင်ရပါမယ်

စိတ်ဝင်စားသူများအနေဖြင့် CV form များကို [email protected] သို့ mail ပို့လျောက်ထားနိုင်ပါတယ်...

အသေးစိတ်ကိုစုံစမ်းမေးမြန်းလိုပါက 09 – 797294441 သို့ဆက်သွယ် နိုင်ပါတယ်ရှင့်

17/04/2024

နှစ်သစ်ဆုတောင်း

နှစ်သစ်မင်္ဂလာမှာ ဘေးဘယာတွေဝေးကွာပြီး
ကိုယ်စိတ် နှစ်ဖြာ ကျန်းမာချမ်းသာကြပါစေ လို့ RNR မိသားစုမှ ဆုမွန်ကောင်းတောင်းလိုက်ရပါတယ်