RnR

22/07/2026

🚀 WE ARE HIRING!

CAF Staff (7 Positions)

Rhythm & Rhyme Co., Ltd. is looking for motivated and detail-oriented individuals to join our team. If you are passionate about customer service, data accuracy, and working in the telecommunications industry, we encourage you to apply!

Position

CAF Staff (7 Vacancies)

Job Purpose

Ensure accurate customer registration, verification, and processing of Customer Acquisition Forms (CAF) for new SIM activations while complying with telecom regulations and company policies.

Key Responsibilities

* Verify Customer Acquisition Forms (CAF) and supporting documents.
* Check customer identity and address documents for completeness and accuracy.
* Enter customer information into the telecom system.
* Process SIM activation requests after successful verification.
* Resolve incomplete or incorrect CAF submissions.
* Coordinate with sales teams, distributors, retailers, and customer service regarding CAF issues.
* Maintain proper records of CAFs and customer documentation.
* Ensure compliance with telecom regulations and KYC requirements.
* Prepare daily and monthly CAF processing reports.
* Maintain strict confidentiality of customer information.

Requirements

* Bachelor’s Degree or Diploma (preferred).
* Basic computer skills (MS Office, Excel & Data Entry).
* Good communication and organizational skills.
* Strong attention to detail and accuracy.
* Ability to work under pressure and meet deadlines.
* Knowledge of Telecom/CAF/KYC processes is an advantage.

Salary & Benefits

* Basic Salary: MMK 280,000
* Performance Incentive: MMK 15,000
* Attendance Allowance: MMK 10,000
* No Leave, No Late & Transportation Allowance: MMK 150,000
* Overtime (OT): As per company policy

Working Hours

* 8 Hours per Day
* 1 Day Off per Week
* Location: Sule, Kyauktada Township

Why Join Us?

✅ Career Growth Opportunities
✅ Professional & Supportive Working Environment
✅ Attractive Salary & Benefits
✅ Opportunity to Build Your Career in the Telecommunications Industry

Apply Now!

📧 Email: [email protected]
📱 Contact: 09 7972 94442 / 09 7972 94441 (Viber)

Join Rhythm & Rhyme Co., Ltd. and grow your career with us!

14/07/2026

🌟 We Are Hiring! 🌟

Position Title: CJM Support (Customer Journey Management)
Function: Customer Journey Management
Reporting To: Manager, Customer Journey Mapping & Design

Job Purpose

CJM Support is responsible for identifying key issues of customer pain-points and performing relevant testing and monitoring. Candidate will work together with stakeholders to test overall product journey, app experience & improve action points together with overall customer journey.

Key Responsibilities

• Work with Product Teams to perform UAT & FUT testing and provide feedback.
• Review customer journey scripts across all customer touchpoints.
• Identify improvement areas across ATOM Website, ATOM Store App, ATOM Eagle App, ATOM Smart Devices, and ATOM Sales Experience.
• Analyze competitor products, services, and processes to provide customer insights.
• Track and monitor testing activities daily.
• Follow up and re-test improvement actions within SLA in CJ Forum.

Qualifications & Requirements

• Any Graduate.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Excellent customer service mindset and communication skills.
• Well-organized with strong attention to detail.
• Good interpersonal skills and teamwork ability.

Working Details

📍 Location: Kyauktada Township
🕘 Working Hours: 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM
📅 Working Days: 6 days per week

How to Apply

📧 Email: [email protected]
📱 Viber: 09 797 29 444 2

Join Rhythm & Rhyme Co., Ltd (RnR) and be part of our Customer Experience team!

14/07/2026

🚀 Job Vacancy Announcement

Position Title: Team Leader – Digital Care (Customer Service)
Function: Digital Care (Customer Service)
Reporting To: Manager

Job Purpose

To supervise Digital Care operations, support agents, improve team performance, and ensure service quality and customer satisfaction targets are achieved.

Key Responsibilities

* Supervise and support Digital Care handling agents in day-to-day operations.
* Actively monitor agents’ live chats and take corrective actions to reduce queue times and manage Handling Time (AHT).
* Share agents’ COPC and CFS performance scores with respective agents.
* Provide coaching, guidance, and support to low-performing agents to improve individual and overall team performance.
* Prepare shift schedules and manage daily team attendance.
* Ensure timely communication of updates related to new products, processes, and guidelines to respective agents.
* Monitor receiving emails from relevant teams, collect, and ensure timely submission of all requested documents.
* Motivate team members to achieve individual and team targets.
* Contact campaign winners and collect required information according to the provided checklist.
* Escalate complex or unresolved customer complaints to the Line Manager as required.

Qualifications & Job Requirements

* Proven experience in Digital Care or Customer Service operations.
* Previous supervisory or Team Leader experience is preferred.
* Strong communication and interpersonal skills.
* Excellent problem-solving and customer resolution abilities.
* Bachelor’s degree, diploma, or equivalent educational qualification preferred.
* Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Working Details

* Working Hours: Shift-based schedule
* Working Days: 6 days per week
* Location: Sule, Kyauktada Township

How to Apply

Interested candidates are invited to submit their updated CV to:

📧 Email: [email protected]
📱 Viber: 09 797 29 444 2

For further details, please contact us during office hours.

Join Rhythm & Rhyme Co., Ltd (RnR) and become part of a professional team where your leadership can make a difference!

14/07/2026

Job Vacancy Announcement

Position Title: Operation Team Leader

Company: Rhythm & Rhyme Co., Ltd (RnR)
Location: Sule, Kyauktada Township

Rhythm & Rhyme Co., Ltd (RnR) is currently looking for a qualified and motivated candidate to join our team as a Value Management Desk (VMD) Operation Team Leader.

Job Purpose

Experiencing day-to-day operations in a smooth manner, adhering to job schedules, assisting and supporting management. To support quality assurance by monitoring and evaluating calls to improve productivity and the quality of services provided to customers in the Value Management Desk Team. To be able to lead the team to contribute to sales with positive energy is a must.

Principal Accountabilities

1. Working closely with the Agents, QA, and management to help sales and service deliver to customers the overall team goals and objectives.
2. Checking daily call assignments such as main balances, special pack attachments, and duplication of previous day’s assignments for both teams.
3. Understanding (COPC) quality assurance policies and procedures to provide accordingly to the team to achieve the goals/KPIs of the (VMD) teams.
4. Collecting and figuring out the data from the system and distributing the quality assurance findings report to management.
5. Analyzing call trends, evaluating individual agent quality, and sharing experiences with team leaders on time to improve service quality.
6. Making outbound calls to dissatisfied customers in order to reestablish customer satisfaction and understanding.
7. Being involved in weekly QA calibration sessions and sharing QA findings and feedback with agents and the team to improve service quality.
8. Interacting with Operation Managers, Team Leaders, and Agents in order to assist team needs and update information.
9. Being accountable for other tasks assigned by the immediate superior.

Job Requirements

* Strong leadership and team management skills.
* Good understanding of call center operations, sales, and customer service processes.
* Experience in quality assurance, call monitoring, or VMD operations is preferred.
* Ability to analyze data, prepare reports, and provide effective feedback.
* Good communication, problem-solving, and coaching skills.
* Ability to work under pressure and achieve team targets.

Working Details

Working Hours: 8:00 AM to 5:00 PM / 9:00 AM to 6:00 PM
Working Days: 6 days per week

How to Apply

Interested candidates are invited to submit their CV to:

Rhythm & Rhyme Co., Ltd (RnR)
📧 Email: [email protected]
📱 Viber: 09 797 29 444 2

For more details, please contact us at the above number during office hours.

19/05/2026

📢 WE ARE HIRING – QA Supervisor 📢

💼 Position: QA Supervisor
💰 Salary: Negotiable + KPI Incentive + OT + No ferry provided
🕒 Working Hours: 8 hrs per day
📅 Day Off: 1 day per week
✔️ Work Location: Sule Square Office Tower
✅ Must be able to work as part of the ATOM Project

🔹 Key Responsibilities:

• Monitor live and recorded inbound/outbound calls, emails, and chats to evaluate agent performance against company standards.
• Score interactions based on predefined QA scorecards and provide constructive feedback to agents.
• Identify patterns and root causes of recurring issues to improve quality and efficiency.
• Provide coaching and guidance to agents for skill and performance development.
• Coordinate with Team Leads and Training teams to align QA findings with training needs.
• Prepare and analyse QA reports, highlight trends, and recommend improvements to processes or scripts.
• Ensure compliance with regulatory and internal policies in all customer interactions.
• Assist in updating QA scorecards, evaluation forms, and SOPs based on evolving business needs.
• Contribute to strategic projects to enhance customer experience and service quality.

✅ Requirements:

• Education: Bachelor’s degree.
• Experience: Minimum 1-2 years of experience in customer service or call center environment, with at least 1 year in a QA role.
• Strong knowledge of contact center operations, KPIs, and service excellence standards.
• Excellent communication, interpersonal, and coaching skills.
• Proficient in QA tools, call recording systems, and Microsoft Office applications.
• Ability to work independently as well as collaboratively across departments.

📩 Interested candidates may send updated CVs to:
📧 [email protected]
📱 09 797 294 442, 09 797 29 4441 (Viber)

Only shortlisted candidates will be contacted.

17/04/2026

24/12/2025

Job Description: Call Center QA Supervisor
Job Title: Call Center Quality Assurance (QA) Supervisor – 1 Post
Department: Operations / Call Center
Reports To: Senior Officer / Operations Manager

Job Summary

The Call Center QA Supervisor is responsible for overseeing the quality assurance process, ensuring agents deliver excellent customer service in compliance with company standards, policies, and procedures. This role leads the QA team, analyzes performance trends, and drives continuous improvement through coaching and training support.

Key Responsibilities

• Supervise and manage the QA team, including QA Agents.
• Develop, implement, and maintain call quality standards and evaluation criteria.
• Monitor and evaluate customer interactions (calls, chats, emails).
• Conduct regular calibration sessions with operations and training teams.
• Analyze QA reports and identify performance gaps and trends.
• Provide feedback and recommendations to Team Leaders and Management.
• Support coaching plans and performance improvement initiatives.
• Ensure compliance with company policies, scripts, and regulatory requirements.
• Prepare and present weekly/monthly QA performance reports.
• Participate in process improvement and service enhancement projects.

Qualifications & Requirements

• Bachelor’s degree or equivalent experience preferred.
• Minimum 2–3 years of experience in call center QA or customer service.
• At least 1 year in a supervisory or senior QA role.
• Strong knowledge of call center KPIs and QA methodologies.
• Excellent communication, leadership, and analytical skills.
• Proficient in MS Excel and reporting tools.

Key Competencies

 Leadership & team management
 Attention to detail
 Problem-solving
 Coaching & mentoring
 Data analysis

Job Description: Call Center QA Agent
Job Title: Call Center Quality Assurance (QA) Agent - 1 Post
Department: Operations / Call Center
Reports To: QA Supervisor

Job Summary

The Call Center QA Agent is responsible for monitoring and evaluating customer interactions to ensure service quality, accuracy, and compliance with company standards. This role plays a key part in maintaining service excellence and supporting agent development.

Key Responsibilities

• Monitor and evaluate calls, chats, and emails based on QA guidelines.
• Score interactions and document findings accurately.
• Identify strengths and areas for improvement in agent performance.
• Provide detailed feedback to agents and Team Leaders.
• Maintain QA records and evaluation reports.
• Participate in calibration sessions to ensure scoring consistency.
• Support quality improvement initiatives and training programs.
• Ensure compliance with company policies, scripts, and procedures.
• Escalate critical quality or compliance issues when necessary.

Qualifications & Requirements

• Diploma or Bachelor’s degree preferred.
• 1–2 years of call center experience (QA experience preferred).
• Good understanding of customer service standards.
• Strong listening, analytical, and documentation skills.
• Basic knowledge of MS Office tools.

Key Competencies

 Attention to detail
 Fair and objective evaluation
 Communication skills
 Time management
 Confidentiality & integrity

Working Hours – 8 hours per day
Day Off – 1 day per week
Salary – Negotiable + Incentives + OT
Work Location – Sule Square Office Tower, Kyauktada Tsp, Yangon

Working Conditions
✔️ Office-based
✔ Apply - 09797 29 4441(Viber)
✔ Working Hours - 8 hrs per days
✔ Working Days - 6 days per week
✔ Benefits - Salary - Negotiable + KPI Incentive + OT Payment + Training + No ferry provided

▶️ Must be available to join immediately
▶️ Willing to commit to long-term employment with the company
▶️ Must be able to work as part of the ATOM B2B Call Center team