Island Training Solutions

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Island Training Solutions We will meet with you to discuss your individual needs and tailor the training to your goals. Save money and package training sessions to best fit your needs.

Building a stronger, career-ready CNMI 💪🇲🇵
💼 Workforce Training • Business Consulting • Global Certifications • Professional Development
📞670-285-7314 for a free consultation Staff and Management Compliance and Development Training Course
Course Selection:

Staff Development:

• Customer Service Basics
• Customer Service Excellence
• Perfecting Suggestive Selling
• Direct Sales and Customer Relations
• Time Management
• Team Work – Team Building
• Problem Solving in the Workplace
• Managing Diversity
• Workplace Ethics
• Phone Etiquette

Staff Compliance:

• Office Safety - Includes site safety inspection
• General Industry Safety - Includes site safety inspection
• Driver Safety
• Fire Extinguisher Use (OSHA annual required training)
• Hazard Communications (OSHA annual required training)
• Emergency Evacuation (OSHA annual required training)
• Emergency Preparedness
• Food Handling Safety
• Equal Employment Opportunity Compliance
• Sexual Harassment Prevention
• Discrimination Prevention
• Armed Robbery Prevention
• Applicant screening and Interviewing
• Preventing Violence in the Work Place

We can customize any of the above training sessions for your business or organization.

12/10/2026

Leadership shows up in the way you communicate, make decisions, and set the standard for the people around you. 👥

Our Leadership & Ethics training gives supervisors and emerging leaders practical tools to lead with more intention, handle workplace situations with confidence, and create a stronger example for their teams.

The goal is simple: build leaders who don’t just manage tasks, but positively influence the people they’re responsible for.

Interested in bringing Leadership & Ethics training to your organization? Contact us to learn more.

📞 Call or Whatsapp 670-285-7314
📩 [email protected]

10/10/2026

Every customer interaction is different, and the way your team responds can make all the difference. 🤝

In this Customer Service Excellence exercise, participants worked together to identify different emotions customers may bring into an interaction, then focused on the ones they can help influence through their own response. It’s a simple way to build awareness around how communication, attitude, and service can shape the customer experience.

Exercises like this give teams a chance to practice those skills together and think more intentionally about how they show up for customers every day. 🌴

07/10/2026

Sometimes the review says it all. 👏

We love hearing feedback like this from our trainees! Our goal is to make every training engaging, practical, and worth your time, with lessons participants can actually take back to work and use.

Ready to bring that experience to your team? Contact us to schedule your next training. 🇲🇵

📞 Call or Whatsapp 670-285-7314
📩 [email protected]

Last month, we partnered with the CNMI Department of Commerce, CNMI Alcohol Beverage and To***co Control (ABTC), and Asi...
06/10/2026

Last month, we partnered with the CNMI Department of Commerce, CNMI Alcohol Beverage and To***co Control (ABTC), and Asia Pacific Education Services (APES) to provide Staff Development and Compliance Training for licensed cannabis dispensary businesses in Saipan.

The session focused on helping dispensary staff properly verify customer identification, understand applicable regulations, and support efforts to prevent underage ma*****na sales and use in the CNMI.

A special thank you to Department of Commerce Secretary Mafnas and ABTC Director Maratita for their partnership and continued commitment to protecting our community’s youth. 🇲🇵

This program is supported by federal funds under the Substance Abuse and Mental Health Services Administration (SAMHSA) from the US Department of Health and Human Services (DHHS) through a sub-grant award from the CHCC: Community Guidance Center.

28/09/2026

Effective communication isn’t about proving who was right. It’s about keeping the conversation moving toward a solution. 💡

When a customer is frustrated, arguing over what was or wasn’t said rarely gets anyone closer to the outcome they need. Clear expectations, calm communication, and a willingness to take action can help turn a difficult interaction into a productive one.

That’s the kind of practical communication skill that can make a real difference in the workplace.

Want to strengthen communication across your team?
📩 Contact us to schedule an Effective Communications training for your organization at 670-285-7314 or [email protected]

25/09/2026

Strong teams aren’t built by accident. They’re built through communication, trust, and learning how to work toward the same goal. 🌺

In this Team Building exercise, participants had to coordinate, communicate, and problem-solve together to successfully stack the cups. What looks simple quickly shows how important it is for everyone to stay aligned and contribute!

Exercises like this give your teams a chance to practice those skills hands-on, then bring them back to the workplace.

25/09/2026

Customer service matters most when the conversation gets difficult.

A frustrated customer may already be overwhelmed by a process, paperwork, or a situation outside of your control. 🗒️

The goal isn’t to add to that frustration. It may not be your fault, and it may not be theirs either. Stay professional, communicate clearly, and use your expertise to help guide the customer toward a solution.

Patience, respect, and courtesy can completely change the tone of an interaction and make the process better for everyone involved. 🤝

These are the practical skills we focus on in our Customer Service training.
📞 Want to know more? Contact us at 670-285-7314 or [email protected]

A meaningful day of training with NMC! We met with NMC team members to facilitate the Trauma Informed Care & Resiliency ...
18/09/2026

A meaningful day of training with NMC! We met with NMC team members to facilitate the Trauma Informed Care & Resiliency Training.

This training focused on building greater awareness, strengthening supportive practices, and helping participants better navigate challenges with empathy and resilience.

Thank you to the NMC team for investing the time to learn, reflect, and continue building a stronger community across the CNMI. 🇲🇵

Thank you for everyone’s participation in our Staff Development & Compliance Training for All Alcohol Retailers last mon...
15/09/2026

Thank you for everyone’s participation in our Staff Development & Compliance Training for All Alcohol Retailers last month! It was our privilege to partner with the CNMI Department of Alcoholic Beverage and To***co Control (ABTC) Division and Asia Pacific Education Services (APES) for this event.

We’re extremely grateful to have had a successful turnout at each session across Saipan, Tinian, and Rota.

Thank you to everyone who showed up and is dedicated to creating a safer and stronger CNMI! We look forward to continuing these types of trainings in an effort to strengthen our community. 💪🇲🇵

This program was supported by federal funds under the Substance Abuse and Mental Health Services Administration (SAMHSA) from the US Department of Health and Human Services (DHHS) through a sub-grant award from the CHCC: Community Guidance Center.

Last month, 14 participants were recognized for their hard work and dedication as they received globally recognized cert...
14/09/2026

Last month, 14 participants were recognized for their hard work and dedication as they received globally recognized certifications from the American Hotel & Lodging Educational Institute, along with Certificates of Completion for their Work Readiness training.

Over the past 7–8 months, these participants have demonstrated remarkable dedication, resilience, and commitment to their professional development. Despite the challenges brought by Typhoon Sinlaku to the CNMI, they remained engaged and continued to show their interest and determination to successfully complete the program.

Through their participation, they earned the following certifications and training certificates:
- Certified Front Desk Representative Certification
- Certified Guest Service Professional Certification
- Certificate of Completion for the following Trainings: Customer Service, Emotional Intelligence, Time Management, and Office Administration

We are incredibly proud of each participant for their perseverance and accomplishments. Their commitment throughout the program is a true testament to their determination to build new skills, strengthen their careers, and prepare for future opportunities.

We would also like to extend our sincere appreciation to our valued partners at the CNMI Department of Labor for their continued support and assistance in making this program possible.

Congratulations to all 14 participants on this well-deserved achievement! We wish you continued success as you take the next step in your professional journey. 🎓🎉

Address

Saipan
96950

Telephone

+16702877037

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