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Globis Services Pro Limited, Business Office Services International Malta, Triq it-Territorjals, Zone 1, Central Business District, Birkirkara (2026)

09/08/2024

As a leader in the online lottery gaming industry we are constantly expanding our teams. We foster personal development and cultivate leadership in our home-grown talent.

We are always on the lookout for fun, dynamic individuals with the ability to work independently and as part of our team.

We are looking for Customer Support Agents. If you are interested check out the below details.

The Customer Support Representative’s role is to deliver top quality Customer Service to the Company’s esteemed customers through email, phone and live chat. The role also includes operational and back-office functions.

Key Responsibilities:

• Handle Incoming and outgoing telephone calls, live chats and email communication in order to provide assistance to customers’ enquiries and requests;

• Resolve incoming customer queries and complaints to ensure customer satisfaction;

• Process all tasks in a timely, accurate and courteous manner;

• Complete all related documentation and data entry to high standards and within the set time parameters.

• Creatively look for options, possibilities and choice for customers;

• Sell solutions and deliver results to customers;

• Ensure that the provision of excellent customer service levels is maintained and exceeded;

• Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;

• Strive to reach each one’s own targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;

• Be responsible to develop and maintain a good knowledge of the Company’s products, services and systems;

• Be sure to comply with all the company’s business processes, policies and legislation requirements;

• To handle all client and customer contacts in line with the Company’s defined standards whilst keeping customer and company details completely confidential from external and third parties;

• The role includes operational and back-office functions, for which training is provided.

Requirements:
• A good command of the English language (both written and spoken) is a must. Additional language/s are considered an asset.

• Experience in a similar role will be considered an asset.

• Ability to work on shift basis, including frequent night shifts.

𝗦𝘂𝗯𝗺𝗶𝘁 𝘆𝗼𝘂𝗿 𝗖𝗩 𝗼𝗻 [email protected]

10/05/2024

We are on the lookout for a Human Resources Administrative Assistant on a Part Time Basis. The position will report to the Human Resources Manager.

The Human Resources Administrative Assistant will perform a variety of personnel-related administrative tasks. The role supports the Human Resources Department in duties such as job posting ads on social media and other portals, upkeep of the HR database and processing employees requests. The position will handle sensitive information confidentially.

Key Responsibilities:

• Handling Day to Day administrative tasks.
• Scheduling of virtual or physical meetings/appointments.
• Upkeep of all Human Resources and Administration sheets & files.
• Maintain personnel files with the latest updates.
• Collaborate in recruitment processes.
• Involved in induction processes.
• Provide information by answering questions and requests to employees and third parties.
• Assist in IT equipment process – Inventory, office equipment and distribution. Organizing of maintenance and/or repairs related to equipment.
• Maintain and order supplies, checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Provide general support to visitors.
• Organize travel arrangements and general support for senior managers which includes booking of flights, conference calls, rooms, taxis, couriers, hotels and anything that is needed during their stay.
• Resolve administrative issues.
• Manage staff welfare.
• Involved in Special Projects as required.
• Any other tasks related to the Human Resources Department.

Requirements:

• Excellent organizational skills and time-management skills.
• Positive attitude.
• Teamwork Skills.
• PC literacy and experience with MS Office applications.
• Written and Verbal communication skills in the English Language is a must.
• Experience in a similar role will be considered an asset.
• Ability to work flexibly.

𝗦𝘂𝗯𝗺𝗶𝘁 𝘆𝗼𝘂𝗿 𝗖𝗩 𝗼𝗻 [email protected]

22/03/2024

We are currently seeking an 𝗔𝗠𝗟 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 to join our Risk and Fraud Team.

Read through the below information and send us your CV if you believe you are the person that we need!

Main responsibilities:

• Assisting the Company in the fulfilment of the AML requirements set forth by the relevant regulatory authorities across different jurisdictions;
• Performing risk assessment of existing and new players, including building up personal and business profiles;
• Building up statistic models to facilitate the assessment of estimated levels of players’ activity;
• Obtaining information on players’ Source of Wealth and expected Source of Funds as well as requesting and obtaining corroborating documentation when required;
• Conducting ongoing monitoring of players and transactions according to the respective level of risk;
• Evaluating and identifying suspicious behaviour, investigating and working together with other stakeholders to take the appropriate action according to the levels of risk, including assisting in the investigation and reporting of suspicious transactions;
• Serving as the escalation point for AML related inquiries;
• Assisting and/or conducting ad hoc requests from the Responsible Gaming department, the VIP team, the Fraud Team and other relevant stakeholders;
• Contributing to designing, implementing and maintaining internal AML/CFT compliance manuals, policies, procedures and systems and being proactive in suggesting improvement to existing processes;
• Assisting Compliance department in the development of the AML training program and contributing to raise awareness among the stakeholders;
• Other duties and ad hoc requests as required by the business.

Requirements:

• Working knowledge AML/CFT EU and jurisdictional framework (PMLFTR procedures, FIAU Implementing Procedures);
• Good knowledge and understanding of AML best practices;
• Experience working in a regulated environment;
• 1+ years of experience in player verification, risk, Fraud, AML and KYC/DD processes within iGaming;
• Independent, proactive, detail-oriented and organized;
• Naturally inquisitive, analytical and able to highlight risks based on findings;
• Strong research skills;
• Ability to maintain high levels of confidentiality and data security standards
• Ability to multi-task and take initiative in all parts of the operation
• Ability to learn new technology/systems/applications quickly,

Plus:
• Familiarity with the multiple jurisdictional AML frameworks (MGA, Isle of Man, SGA, Australia);
• Familiar with Open Source Intelligence techniques;

𝗦𝘂𝗯𝗺𝗶𝘁 𝘆𝗼𝘂𝗿 𝗖𝗩 𝗼𝗻 [email protected]

28/09/2023

The Lotter is on the lookout for a Junior Compliance Officer to join our Compliance team in Malta. This is an exciting role to work on compliance requirements from reputable gaming jurisdictions but also on global licensing projects. The successful candidate will require proven communication skills to work with our global offices and to support our global expansion.

Key Responsibilities:
- Monitoring compliance with MGA and SGA regulatory framework with strong focus on AML, RG, and compliant marketing requirements.
- Monitor the regulatory reporting calendar and other registers by maintaining and updating them in an efficient manner.
- Monitor the training calendar ensuring employees receive the required training at the appropriate intervals.
- Assist with providing in-person training and guidance to staff on compliance matters, such as AML, data protection etc.
- Adhere to the compliance program whereby all the components required by gaming regulations are reviewed on a regular basis to confirm compliance thereto.
- Compile reports, data, and other information as required by the regulatory
authorities from time to time.
- Liaise with all stakeholders of the business to ensure adherence to all relevant market policies and guidelines.
- Monitor and review marketing adverts and publications.
- Participate in the regulatory process for new markets in cooperation with the country managers, marketing, and technical teams.
- Follow regulatory updates and assist with updating the company’s policies and procedures.
- Maintain accurate and up-to-date records of legal and compliance documents, correspondence, and reports. Ensure proper organization, storage, and retrieval of information.
- Participate in and assist with compliance audits (internal/external, as needed).
- Preparation of applications for the Company’s new bank accounts and payment service providers.
- Handling ongoing due diligence requests from the Company’s service providers including banks and payment service providers.
- Assist in vetting of third-party due diligence documentation.
- Engage in the onboarding process and assist with due diligence requests of the Company’s new and existing clients, suppliers, or partners.

Requirements:
- Excellent command of both spoken and written English
- Ability to simplify regulations and standards and to communicate effectively with business stakeholders.
- Minimum 1+ years’ direct working experience with an online gaming operator licensed in MGA and SGA jurisdiction.
- University Degree (or industry equivalent certifications) in either law, financial crime, or compliance
- Willingness to learn about gaming jurisdictions outside the EU.
- Eye for detail

Plus the following requirements will also be considered an asset:
- Knowledge in GDPR and Privacy
- Industry certifications (ACAMS, ICA etc…)
- Experience working with the online secondary lottery models.

Send your CV on [email protected]

05/05/2023

As a leader in the online lottery gaming industry we are constantly expanding our teams. We foster personal development and cultivate leadership in our home-grown talent.

We are always on the lookout for fun, dynamic individuals with the ability to work independently and as part of our team.

We are looking for Customer Support Agents. If you are interested check out the below details.

The Customer Support Representative’s role is to deliver top quality Customer Service to the Company’s esteemed customers through email, phone and live chat. The role also includes operational and back-office functions.

Key Responsibilities:

• Handle Incoming and outgoing telephone calls, live chats and email communication in order to provide assistance to customers’ enquiries and requests;

• Resolve incoming customer queries and complaints to ensure customer satisfaction;

• Process all tasks in a timely, accurate and courteous manner;

• Complete all related documentation and data entry to high standards and within the set time parameters.

• Creatively look for options, possibilities and choice for customers;

• Sell solutions and deliver results to customers;

• Ensure that the provision of excellent customer service levels is maintained and exceeded;

• Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;

• Strive to reach each one’s own targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;

• Be responsible to develop and maintain a good knowledge of the Company’s products, services and systems;

• Be sure to comply with all the company’s business processes, policies and legislation requirements;

• To handle all client and customer contacts in line with the Company’s defined standards whilst keeping customer and company details completely confidential from external and third parties;

• The role includes operational and back-office functions, for which training is provided.

Requirements:
• A good command of the English language (both written and spoken) is a must. Additional language/s are considered an asset.

• Experience in a similar role will be considered an asset.

• Ability to work on shift basis, including frequent night shifts.

𝗦𝘂𝗯𝗺𝗶𝘁 𝘆𝗼𝘂𝗿 𝗖𝗩 𝗼𝗻 𝗵𝗿@𝗹𝗼𝘁𝘁𝗼-𝗱𝗶𝗿𝗲𝗰𝘁.𝗰𝗼𝗺

05/05/2023

We are currently seeking an 𝗔𝗠𝗟 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 to join our Risk and Fraud Team.

Read through the below information and send us your CV if you believe you are the person that we need!

Main responsibilities:

• Assisting the Company in the fulfilment of the AML requirements set forth by the relevant regulatory authorities across different jurisdictions;

• Performing risk assessment of existing and new players, including building up personal and business profiles;

• Building up statistic models to facilitate the assessment of estimated levels of players’ activity;

• Obtaining information on players’ source of wealth and expected source of funds as well as requesting and obtaining corroborating documentation when required;

• Conducting ongoing monitoring of players and transactions according to the respective level of risk;

• Evaluating and identifying suspicious behaviour, investigating and working together with other stakeholders to take the appropriate action according to the levels of risk, including assisting in the investigation and reporting of suspicious transactions;

• Serving as the escalation point for AML related inquiries;

• Assisting and / or conducting ad hoc requests from the Responsible Gaming department, the VIP team, the Fraud team and other relevant stakeholders;

• Contributing to designing, implementing and maintaining internal AML / CFT compliance manuals, policies, procedures and systems and being proactive in suggesting improvement to existing processes;

• Assisting Compliance department in the development of the AML training program and contributing to raising awareness among the stakeholders;

• Other duties and ad hoc requests as required by the business.

Requirements:

• Working knowledge AML / CFT EU and jurisdictional framework (PMLFTR procedures, FIAU Implementing Procedures);

• Good knowledge and understanding of AML best practices;

• Experience working in a regulated environment;

• 1+ years of experience in player verification, risk, fraud, AML and KYC / DD processes within iGaming;

• Independent, proactive, detail-oriented and organized;

• Naturally inquisitive, analytical and able to highlight risks based on findings;

• Strong research skills;

• Ability to maintain high levels of confidentiality and data security standards;

• Ability to multi-task and take initiative in all parts of the operation;

• Ability to learn new technology / systems / applications quickly.

Plus:

• Familiarity with the multiple jurisdictional AML frameworks (MGA, Isle of Man, SGA, Australia);

• Familiar with Open Source Intelligence techniques;

𝗦𝘂𝗯𝗺𝗶𝘁 𝘆𝗼𝘂𝗿 𝗖𝗩 𝗼𝗻 𝗵𝗿@𝗹𝗼𝘁𝘁𝗼-𝗱𝗶𝗿𝗲𝗰𝘁.𝗰𝗼𝗺

31/10/2022

As a leader in the online lottery gaming industry we are constantly expanding our team. We foster personal development and cultivate leadership in our home-grown talent. We are always on the lookout for fun, dynamic individuals with the ability to work independently and as part of our team. We are hiring a

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Carry out outbound retention to customers from the assigned market
• Promote the company’s products and services
• Retention – continuous relationship management and cooperation
• Establishing Rapport through conversions of deals to customers
• Retention of previous converted deals
• Engagement and uplift sales to customers
• Collaboration with compliance from a retention perspective
• Meet targets and deadlines within a goal-oriented environment

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬

• Bachelor's degree.
• Native/Fluent level of written and spoken English/ Spanish bilingual
• Previous working experience in a relevant sales/retention positions for (2-3+) years such as ( online outbound sales/retention, reactivation, account management, credit control, or position related to preventing cancellation of products, telemarketing, or a similar sales/retention position with a proven sales/retention targets & conversions/retention rates record
• Excellent communication skills (verbal + written) + ability to Establish Rapport with clients
• Fearless attitude and ability to engage customers to action.
• Results-driven and target-driven attitude
• Team player attitude
• Ability to remain calm and professional in stressful situations

𝐖𝐡𝐚𝐭’𝐬 𝐢𝐧 𝐢𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮

• Good basic salary and excellent commission structure
• Training provided
• Work remotely
• Work in a hybrid model
• Leading company in the field

𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐯𝐢𝐚 𝐄𝐦𝐚𝐢𝐥 𝐨𝐧: [email protected]

12/10/2022

The month of October is Breast Cancer Awareness Month.🎗
The goal of this month, which became nationally recognized in 1985, was to encourage women to get mammograms in order to detect breast cancer at an early stage.🎗
Test yourself today!🎗

Globis Services Pro Limited

09/08/2024

10/05/2024

22/03/2024

28/09/2023

05/05/2023

05/05/2023

31/10/2022

12/10/2022

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