Emma - Your Virtual Assistant

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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Emma - Your Virtual Assistant, Business consultant, Flic en Flac.

Behind-the-scenes support for creative & product businesses
Client experience • Social media • Business support
Helping you stay creative while I keep things moving

Book a discovery 👇
https://calendly.com/hello-emmap/discovery-call

20/10/2026

Makers, designers, online shop owners - are you Black Friday ready?

You have new products, stock to prepare, offers to get ready and of course customers to keep happy. That's a lot to think about before you've even started on the behind-the-scenes work.

- Is your website ready for more orders?
- Are your product descriptions up to date?
- How will you promote the seasonal offers?

It's exciting getting everything ready for Black Friday, but it's also a lot to juggle when you're already busy running your business

If you're already wondering how you're going to get everything done, I've got something coming that might help

18/10/2026

The reality of working from home

This week has felt a bit upside down with a sense of deja vu and a little anxiety. There has been trouble in Mauritian paradise this week and due to civil unrest we have been under a nightly curfew and schools have been closed.
No physical school means lessons on Zoom and sitting round the table with everyone until all the worksheets have been completed.

But this time I was prepared, I can work my day around supporting them. Rather than panicking that I couldn’t get all my work done and then working till the early hours to complete everything.
I can sit, we can work together, no panic, no rush and then the boys can go off and play while I can continue my day.

Not the way we expected the week to go, but it was beyond our control so we just made it work.

16/10/2026

I'd really love some help, but nobody knows my business like I do.

You know that you need some support to manage the rest of the year. You are getting busier with more orders and feel like it's becoming a bit too much.

Control is something that you like to keep hold of and I do understand that. You've spent years building your business, so why would you feel comfortable handing parts of it to someone who doesn't know how you work?

But this is why one of the first things I do when supporting a business is ask questions and usually lots of them

How does your business work day to day?
What’s important to you about how your customers are managed?
What’s already working? You know if it's not broken …….
Which tasks are becoming more difficult to manage?
What item would you feel comfortable handing over first?

I need to understand how your business works before I can start supporting you. Once I've got a clearer picture, we can work together to decide where you need the most help and how we're going to manage it.

You're still the business owner, you're still making the decisions. I'm just there with you, taking care of the agreed daily tasks so you don't have to do everything yourself.

14/10/2026

Let’s build the dream team for your business - don’t worry no recruitment budget is needed.

So let’s imagine that you could build a big team of people, all the departments that you need, what would you choose.

Customer Service
Creative & Product Design
Marketing
Finance
Admin
Website & Operations

Anything else?
And now the big question, who is managing each department?
Have you thought about it yet? Go on, take a guess.

Take a look through what you do each day, which department did you spend most of your time working in? How do you spend your days?

You thought you would only work in the creativity and product design department. This is your chosen department, but it's not the one that you do the most work in, everything else seems to take up most of your time.

Spending hours doing the marketing or the website tweaks can help your business move forward but it won't increase your product line and realistically you are heading into one of the busiest retail times for any business.

So what will you do - how will you manage?

If you're already wondering how you're going to manage everything between Black Friday and Christmas, drop me a DM.

Let's talk about where a little extra support could make the biggest difference.

12/10/2026

Three portfolios, three different chapters of my VA journey.

Looking back, I can see how much has changed, not just in the designs but in my confidence, the services I offer and the businesses I want to work with.

I'm still learning, still growing and probably always will be!

It's funny how you don't always notice your own progress until you look back.

How much has your business changed since you first started?

10/10/2026

Your business can still be yours without you doing every job in it.

Imagine if you weren’t the director of a small business and you were the director of a corporate with 50 employees. Would you expect to do every job yourself, or would you have people responsible for different parts of the business?

Does handing over a task mean handing over control of your business? Scary thought isn’t it? But handing over tasks doesn't have to mean giving up control.

You can still decide how things are done, what standards you expect and how customers are treated. It’s still your business and having someone else carrying out the work doesn't change that.

Is giving up control something that worries you about getting support in your business?

08/10/2026

When you opened your business, were you expecting to manage every department?

So you started your business and were so happy to be able to spend your time creating designs for your customers. Helping them right from the start with their ideas and designs, talking through the possibilities and then handing over a finished piece that they adore.

Do you still feel like that or do you now feel as though you are the

Designer
Social Media Manager
Customer Service Manager
Admin Manager
Accountant

It starts to get a bit much after a while doesn’t it, you have a list as long as your arm to complete but all you want to do is finish designing that gorgeous new piece that's looking at you from your workshop space.

You have no issue in completing everything and are more than capable of doing it. But it's your business and you started the business as the designer, but somehow designing has been pushed to the bottom of the list.

Even though in your mind it's the most important part and the reason you love your business.

06/10/2026

A quick hello to everyone with a little basic info about me 👋

- I live in Mauritius and summer is coming.
- I drink loads of tea, trying to switch more between Rooibos and Yorkshire
- I really did work for the same company for 24 years before becoming a VA, I'm very loyal
- I'm up to date on Celebrity Traitors - Loving Richard E Grant & really hope they don't vote him out

Are you watching Celebrity Traitors, who do you think is the stand out character so far?

04/10/2026

There is nothing wrong with my website, people buy, payments go through - I’m happy.

Yes your website is working so there is nothing wrong with it, but I never take the first answer so I have more questions.

You will need to look through your inboxes to answer

- What are people messaging you about
- What questions are you answering repeat
- Could the answers be found on the website
- If the answers are there, are they easy to find

A website can be functional and still create unnecessary work.
Would your time be better spent creating and making rather than answering the same questions?

Think of your website as additional customer service that takes over support when you are busy, but that will be tough unless we make a few tweaks and updates.

Looking through all the questions in your inbox gives me crucial information. Your customers are telling you what information is missing. I can spot the patterns and work out why those questions keep being asked and then update your website so it's clearer for your customers and their questions can be answered.

It's not about a complete website change. It's simple tweaks and updates, looking at it like a customer rather than an owner.

If your inbox is full of the same questions drop me a DM and lets go shopping on your website to find the gaps.

02/10/2026

It's time to spend 10 minutes being a customer in your own business

When was the last time you shopped as a customer on your website? Or is this the first time?

So have a scroll through your own Instagram page and find a product you would like to buy. You are a customer, so forget that you uploaded this picture and forget everything you know about the item.

Where would you head now, you want to buy this item, back to the bio and click the website link.
Now from the home page you need to find this item, where would it be, what category would it be saved under?

You head for the Stationery section and click for notebooks then look for the exact one.

Have you found it?
Does the page tell you everything you need to know?

You decide that you want to personalise the notebook with some initials, was it easy to add the option?

You continue to head towards purchasing the item (it's ok you won't have to get your credit card out) but you then have a question about picking up the item, you are local after all; instead of delivery.
Can you find the answer to the question without resorting to the knowledge you already have, is it easy to find it at checkout?

Now that your checkout is complete you know what a customer sees when using your website.

Were your questions answered?
Did you find everything you needed?
Was it easy to navigate?

Write down anything that made you stop, search or think. Those are the areas to look at and improve.

Now for an extra gold star head over to your messages and look at the questions your customers are asking you.

Are they the same questions you had while you were a customer on the website?

If so you have found the gaps on your site that your customers see on each visit and you would never have found them unless you were a customer. I think you deserve your notebook as a prize for finding the gaps.

You don't need to redesign your website or make dramatic changes. You just need to take the questions you've found and make the answers easier for your customers to find.

If you have spent 10 minutes being a customer and found some gaps but aren't sure what to do with them, that's something I can help you work through.

Address

Flic En Flac

Website

http://www.emma-yva.com/

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