CBE Southern Africa Malawi

CBE Southern Africa Malawi Consultancy for Business Excellency southern Malawi, experts in business consultancy
connecting our clients with professionals, developing processes and

CBE Southern Africa established in 1994, is a dedicated European/global management and human resource consultancy firm that is committed in delivering high level services and creating sustainable value and smart solutions for organisations, professionals and society.

24/05/2024
05/09/2017
05/09/2017

CBE Southern Africa will conduct Sales & Marketing Ex*****on training on 13 October 201 at Ryalls Hotel. book your space now contact us on 0999918414- email [email protected]

The fee is K 75,000 per participant

05/09/2017

CBE Southern Africa will conduct Sales & Marketing Ex*****on Training on 13 October 2017 at Ryalls Hotel - Blantyre
the fee is K75,000 per participant.
Book your place now- contact us on 0999918414

03/01/2017

Job Title: Account Manager – Training and Development
Job Grade / Level:TBA
Reports To/Line Manager: Training and Development Manager
Language requirements: (if applicable) English and French (As applicable)
Job Purpose / Main accountabilities: Main Accountabilities:

Operational delivery:

Main Accountabilities:
•Marketing AMSCO’s open, in-house and sectorial training programs to both client & non-client companies;
•Organizing workshops and carrying out post-workshop monitoring;
•Developing partnerships with training institutions / individuals responsible for capacity building;
•Identifying training opportunities and developing programs;
•Undertaking the assessment of training and development needs in client companies and providing support in drawing up training plans;
•Following up on the implementation of the agreed training plans with each client

•Act as a training advisor for the Operational teams clients and non- clients.
•Liaise with the T&D Manager in the design and implementation of effective sector specific, open and in-house programmes, ensuring revenue and profit impact for AMSCO.
•Plan and undertake trips within the territory to follow up on training ex*****on in client and non-client companies.
•Undertake the assessment of training and development needs of client companies.
•Supervise the preparation of training plans for clients within the territory.
•Following up on the implementation of the agreed training plans with each client.
•Identify and recommend the use of the most appropriate training providers as requested by the clients.
•Monitor and evaluate the training activities in line with the clients’ succession plans and recommend changes where necessary.
•Advise clients on the quality of curricula especially on the client specific training programmes.
•Carrying out any other assignments as requested by the Training & Development Manager.

Relationship Management:
•Maintain relations with training providers and clients within the territory and continuously develop the training provider’s database.
•Market core training programmes to all clients and non-clients.
•Assist in collating success stories from the unit in liaison with the marketing department.
•Promote AMSCO to prospective clients.

Business Development Delivery:
•Prospecting and identifying viable business opportunities that are in line with the territory mandate, as well as the country specific objectives and strategies. Set targets will be for both client and non-client training.


Technical Skills/Competencies

Essential skills:

• Advanced knowledge of MS office
• Communication skills (written and verbal)
• Strong negotiation skills

Competencies:

•Impact and influence – adapts influencing style to different situations.
•Negotiating skills – can negotiate skillfully in tough situations with both internal and external groups.
•Action oriented – Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with a minimum of planning.
•Attention to detail – ability to accomplish tasks through concern for all areas concerned.
•Ability to work on own initiative – ability to assert one’s influence over events in
order to achieve goals.
•Customer focus – dedicated to meeting the expectations and requirements of internal and external customers.
•Interpersonal skills – relates well with all kinds of people , builds appropriate rapport and is able to build constructive and effective relationships.
•Collaboration / Teamwork – actively brings people together to deliver work. Adapts to changing demands. Shares information and resources.
•Interpersonal Savvy – builds constructive and effective relationships.
•Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role.)
Ideal Candidate
•Programme design knowledge;
•Facilitation skills;
•Ability to build internal teams and external networks;
•Understand economic development via private sector principles.
Experience, qualifications and other requirements specific to the role Ideal Candidate

• University Graduate with a Masters Degree;
• 5 – 7 years relevant industry experience;
• Proven track record.

Interested persons should submit there application with an up-to-date Curriculum vitae and cover letter to [email protected]

This practical one-day course has a simple objective: to raise customer service and support standards by instructing, eq...
11/10/2016

This practical one-day course has a simple objective: to raise customer service and support standards by instructing, equipping and inspiring participants to delight customers at every opportunity. Through customer service training participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement.

14/09/2016

Growth Creates Complexity and Complexity Kills Growth

Most companies eventually stall out. Growth slows, the organization seizes up, the talent you really need leaves or never even gives you a look. And this happens because eventually every leadership team encounters what we at CBE call the growth paradox. Growth creates complexity, and complexity kills growth.
At CBE Southern Africa, we’ve been helping business leader’s battle the growth paradox. Sustainable, profitable growth demands a ruthless focus on the core business and clear, repeatable model. But it also demands the rediscovery of what James Allen has called it “Founder’s Mentality”.
Founder’s Mentality helps leaders address the crisis of stall-out because it focuses on the internal root cause that have slowed them down. I mean, think about it every business starts as an insurgent, at war against their industry on behalf of underserved or emerging customers. As the tiny David’s fighting the industry Goliath, these insurgents don’t have size on their side. But they’ve got speed. And this is because of Founder’s Mentality, which is made up of three major elements.
These companies have a clear sense of insurgency. Every employee is committed to the mission and knows why they come to work. They’re redefining industries. The leaders are obsessed with the customer and frontline, and the organization is designed to help the frontline. Those who execute aren’t buried at the bottom of an org chart. They’re at the company’s center. They are the heroes. And everyone shares on owner mind set. The worry about how each kwacha is spent. The share a bias to act and they hate bureaucracy, and as these companies grow if they’re wildly successful, they move from insurgency to incumbency. They become the leaders of their industry and by leveraging the benefits of their newly found size, they share disproportionately in the industry’s rewards. But this success come to a cost. A gradual, imperceptible loss of Founder’s Mentality. And with that loss, they lose the antibodies to complexity. People settle in and grow comfortable with the slowing metabolic rate. They settle for satisfactory underperformance. But then stall-out really begins. Size is no longer a source of competitive advantage. Size only slows making these firms vulnerable to the next generation of insurgents. In our work with clients on Founder’s Mentality, we focus on two things.
First, what are the root course of stall-out? We explore the forces that blow these companies off course. These aren’t the market symptoms. We focus on deeper root causes, the ones that every leader feels. The ones that keep you at night. The ones you can’t quite put your finger on, but know that something’s very, very wrong.
Second, we offer solutions. How do you stop the drifts and recommit it to the ambition of becoming the scale insurgent in your industry? And this isn’t an “or” game, you have to rediscover your Founder’s Mentality and take advantage of your size. You need to get your mojo back and push your weight around. You’re probably facing stall-out. You feel it, you hate the complexity that surrounds you and see others moving faster in the marketplace. You feel like you’re getting less and less return on the talent you’ve got in the company, and you’re worried you’re not getting the talent you need. This is about recommitting to your core business, its about simplifying what you do around a clear, rediscovering your Founder’s Mentality.

For more info contact us on the details below


CBE-Southern Africa Ltd,
Victoria Av. Delamere House 2nd floor
P.O. Box 2045,
Blantyre, Malawi
Cell (+265) 994206023
Email: training.cbemalawi@gmail [email protected]

12/09/2016

The mingling of the digital and physical worlds is at the heart of what we at CBE call the Digical experience. For marketers who can master this balance, the result is a kind of digital magic that allows companies of all stripes to not just personalize and perfect customers’ experiences, but to practice the relentless cycle of testing, learning and adapting that has helped so many technology companies find success.

http://www.forbes.com/sites/baininsights/2016/09/06/the-digital-marketing-lesson-of-pokemon-go/

GOOD MORNING TO YOU ALLCBE SOUTHERN AFRICA WE ARE DELIGHTED TO ANNOUNCE THAT WE HAVE JUST FINSHED SIGNING A CONTRACT WIT...
05/09/2016

GOOD MORNING TO YOU ALL
CBE SOUTHERN AFRICA WE ARE DELIGHTED TO ANNOUNCE THAT WE HAVE JUST FINSHED SIGNING A CONTRACT WITH ACCA TO PROVIDE THEM WITH A SEANSONAL DATA ENTRY CLERK

Thanks to all who came for the training Friday the 19th August. We had a great time and hope you all enjoyed and got equ...
22/08/2016

Thanks to all who came for the training Friday the 19th August. We had a great time and hope you all enjoyed and got equipped with the necessary information about customer service. � #�customerservice� � #�training� � #�CBESOUTHERNAFRICA�

This is a training not to miss. Its happening tomorrow at Ryalls Hotel from 7:30. � #�customerservice� � #�salesexecutiv...
18/08/2016

This is a training not to miss. Its happening tomorrow at Ryalls Hotel from 7:30. � #�customerservice� � #�salesexecutives� � #�marketingmanagers� � #�businessdevelopmentmanagers� � #�marketingofficers� � #�teamleaders� � #�callcentreagent�

Most companies in Malawi under look customer service. Many companies fail to realize just how important good customer is...
04/08/2016

Most companies in Malawi under look customer service. Many companies fail to realize just how important good customer is for the overall health of there business in this season of economic hardship the country is facing. In today’s society, the attributes for great customer service are not being conveyed by employees. Many who are employed show very little interest in their job descriptions. They don’t smile, they answer questions lame with disinterest, and often times wear sullen faces.
This is not good representation and in most cases turns the customer off.This can be a huge mistake, since good customer service isn’t just important… it’s absolutely vital.
The best way to survive is to ensure you maintain the customers you have by offering the best service and maintaining high stands.
At Cbe Malawi we are offering a customer service training that will help your employees maintain company high stands of customer service

Address

Victoria
Blantyre
P.O.BOX2045

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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