02/08/2022
*INFORMATION AND TECHNOLOGY (IT) ASSISTANTS (Hardware and Software)*
Reporting to the Assistant IT Officer, the IT Assistant will be responsible for the following:
Key Duties and Responsibilities
• Providing timely first line systems and hardware support to front end users
• Installing, configuring, repairing, and upgrading all hardware equipment while ensuring optimal performance
• Conducting periodic hardware preventive maintenance.
• Supporting the network administrator in designing, configuring, implementing, and upgrading of the LAN.
• Ensuring optimal performance of user computers and hardware equipment across the Board.
• Troubleshooting and resolving network and hardware related problems.
• Managing the IT service desk system and ensuring that all issues are escalated to relevant IT personnel in agreed time frames.
• Consolidating and analyzingIT service desk issues and providing weekly reports to the supervisor.
• Managing the IT inventory for all hardware equipment.
• Reporting all unusual activities on computers to the Supervisor.
• Demonstrating outstanding commitment to service delivery programs of the Board by personally identifying and reporting water bursts/leakages to customer care Division of which verifiable repair records shall be
tendered to be used as one of the components for assessment during one’s performance appraisal time
Minimum Qualifications and Experience
A minimum of a Diploma in Information and technology with a proven two (2) years’ experience in hardware maintenance and networking. A Certification in CCNA and CompTIA A+ will be an added advantage.
METHOD OF APPLICATION
Interested candidates who meet the above requirements should submit their application letters, copies of certificates, a Curriculum Vitae and a copy of National Identification Card with details of three traceable referees not later than 16th August, 2022 to;
The Chief Executive Officer
P.O Box 96
LILONGWE
