04/05/2024
Oltask is looking for the next customer support rockstar! A go-getter, someone who is driven, goal-oriented, and hungry for success.
A team player who takes pride in helping customers. S/he is patient, shows empathy, and understands the importance of effective communication.
A person who understands customers' needs and advocates for them when necessary. Naturally solution-oriented and eager to provide efficient and rapid answers with confidence and will ask for help, if necessary.
Through the years, Oltask has grown from a small-scale company supporting small to medium-sized businesses in the US, Canada, Australia, and Europe.
Qualifications:
- Minimum of 2 years experience in customer service (both phone calls or emails)
- Full-time position availability
- Excellent, business-like English communication skills, both written and spoken
- Can easily provide clear instructions, both in writing and over the phone
- Passionate about self-care and holistic health
- Exceptional listening skills with an ability to understand customer needs
- Critical thinker with a sharp and analytical mind, a quick learner
- A-player mindset, consistently delivering outstanding performance
- Goal-oriented individual with a proven history of being a rockstar customer support specialist
- Excellent computer skills (Windows, Office, Google Suite, CRMs)
- Organize, self-starter, and is not afraid to take on challenges
- Punctual and reliable, with no attendance issues.
Responsibilities:
- Assist customers with queries related to orders, products, and payments via emails or phone calls
- Identify and assess customers' needs to achieve high satisfaction
- Maintaining a positive, empathic, and professional attitude toward customers at all times.
- Communicate regularly with the rest of the team and management via Slack/Skype/Email
- Meet required targets and KPIsConvey solutions and ideas that can improve the Customer Service Experience
Technical Requirements:
- Laptop/desktop, 8GB of RAM or moreInternet speed faster than 50 MBPSInternet backup
Job Type:
Full-time
Benefits:
- Opportunities for promotion
- Paid training
- Permanent Work from home
Schedule:
- 8-hour shift
+ Night shift
Interested?
Send the application to: [email protected]
Thanks! :)
