02/10/2023
María Fortunata.
Services: Content / Creative Direction / Photography / Social Media
Without warning María Fortunata had a social media crisis due to a TikTok influencer posting a negative review on the platform, affecting the reputation and perception of the brand, as the post unleashed a series of negative reactions in audiences —beyond those of the brand— across multiple platforms. including Google My Business and Tripadvisor. Moreover, since it is a restaurant startup, social media had been managed by the owner who had no experience neither in communications nor managing a crisis.
To mitigate the crisis we implemented a communications strategy to address all the negative comments the brand had been constantly receiving athwart multiple platforms, while working across different areas to rebuild the reputation and positive perception of the brand through feedback. We aligned the brand’s identity (conceptually, visually and verbally) and developed content accordingly in order to transmit the true identity of María Fortunata with an improved service.
Creative Direction & Art Direction: .studio
Photography: