CALL CENTER (INBOUND/OUTBOUND) – ZONA CENTRO TIJUANA, MEXICO. is a contact center and marketing center that delivers quality-driven, innovative customer service solutions across all industry segments. Support Team is able to provide a multi-channel approach via voice, email, and social media management. takes pride in creating a brand alignment for clients with the ideal customer support experienc
e. General Purpose:
We are looking for highly motivated individuals for various opportunities in our Call Center. We have positions available for Inbound Customer Support Agents, Outbound Sales Agents, IT Programmers and Leader Generation Agents. If you are looking for high energy, fast paced environment with a growing company, here is your chance! Main Job Tasks and Responsibilities:
Handle Inbound/Outbound calls. Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
Describe products and services
Respond to questions
Identify and overcome objections
Take the customer through the sales process
Obtain customer information
Obtain possible customer leads
Maintain customer/potential customer data bases
Follow up on initial contacts
Complete records of telephonic interactions, orders and accounts
Education and Experience:
High school diploma or equivalent
Proficient in relevant computer applications and call center systems
Good typing skills
Knowledge of sales principles and methods
Proven track record in sales
Required language skills
90% English Spoken
Key Competencies:
Communication skills
Persuasiveness
Problem solving
Adaptability
Tenacious
Negotiation skills
Stress tolerance
High energy level
