12/01/2023
We are operating on a call centre basis and looking for a dynamic individual who is able to work in rotational shifts (morning, afternoon, and night shifts) and is required to work weekends based on the schedule assigned by the company.
Why Join Us?
1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Marriage Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. GYM Benefits
7. Festival gifts, marriage gifts, birthday vouchers, etc.
8. Team Building
Roles & responsibilities:
· Deliver fair outcome to our customers and ensure the quality of service in place.
· Actively share customer feedback with internal departments to improve the customer experience.
· Actively respond to the feedback received from social media.
· Work with internal teams to ensure the pre & post service for all products are in place.
Qualification：
· With 1+ years of hands-on experience in the customer service industry.
· Familiar with professional English email writing.
· ability to articulate issues or problems to internal departments.
· Knowledge of blockchain would be an advantage.
· The ability to communicate in Mandarin would be an advantage.
· good and positive attitude with a keen interest in learning.
