02/12/2021
Position : Customer Service
Basic : RM 1800
Working Hours : 9 hrs rotate shift (include 1hrs break ,6 days work/week)
6 days working allowance RM300
night shift allowance RM300
Kpi Incentive up to RM400
Location:Medini
Job Description:
- Handle inbound calls and emails relating enquiries and complain.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Responding promptly to customer inquiries and provide useful and accurate information to customers
- Keeping records of customer interactions, comments and complaints.
- Handle and resolve customer complaints via phone, email, and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirement
- At Lease SPM Qualification (with certificate)
- Willing to work on rotational shift
- Able to speak fluent in English and Bahasa
- Able to start work on 8 Feb 2021
Benefits :
*EPF, SOCSO, EIS
*Annual leave & MC
*Full Training Provided
*MNC Working Environment
*Facilities : Cafeteria, Rest & Relax Zone
*Free Shuttle Van service
Pick up point:
- Larkin area
- Permas area
- Kipmart Tampoi
- Shell Sri Skudai
- City Square area
- Jusco Taman Universiti
- Petronas Gelang Patah
- Nusa Height Gelang Patah
- Alliance Bank Bukit Indah(start