OPUS IT Services Malaysia

OPUS IT Services Malaysia OPUS IT Services Sdn Bhd is a subsidiary of OPUS IT Services Pte Ltd based in Singapore.

Call Centre Software can make or break your business. This is what you should look for when looking for a contact center...
18/03/2022

Call Centre Software can make or break your business. This is what you should look for when looking for a contact center solution, along with a list of the best call center software you can find in 2022.
https://bit.ly/3u4Zi8F

"How To Check SSL Certificate Expiration with OpenSSL"OpenSSL is a software library for applications that secure communi...
21/02/2022

"How To Check SSL Certificate Expiration with OpenSSL"

OpenSSL is a software library for applications that secure communications over computer networks against eavesdropping or need to identify the party at the other end. It is widely used by Internet servers, including the majority of HTTPS websites.

If you have an SSL file in your server, don’t know how to see it will expire? No need to use a third party website to check your SSL expiration

You can use OpenSSL for all kinds of purposes around SSL Certificates, such as how to create your own certificate, private key, csr, and see your SSL expiration.

See more how to check the expiration date of the SSL certificate using OpenSSL: https://bit.ly/3MbRzOh

We are Hiring "HR and Administrative Executive"Responsible for full spectrum of HR functions:1. Responsible for end to e...
18/02/2022

We are Hiring "HR and Administrative Executive"

Responsible for full spectrum of HR functions:
1. Responsible for end to end recruitment process. Identify and understand requirement from hiring manager on any job requisitions, sourcing, screening, interview scheduling, salary calibration, reference check, offering and new hire on-boarding.
2. Monitor and process staff on board, confirmation, contract renewal, promotion, adjustment, appraisal, exit interview etc. Ensure HR documentation is accurate and up to date. Manage & review staff attendance, leave record, claim according to company policy.
3. Responsible in develop and maintain HR Policy and procedure. Ensure compliance to statutory requirements and regulations, as and when required.
4. Responsible for timely processing of monthly payroll and related reports for submission to relevant government authorities likes EPF, SOCSO, IRB, HRDF etc. Handle yearly submission to IRB and preparation of EA forms
5. Liaise with Government authorities like EPF, SOCSO, IRB, Labour Office, Immigration Office, MDEC as and when required.
6. Manage foreign knowledge worker’s permit application, renewal, cancellation, tax clearance etc
7. Work with HR manager/Operation manager on discipline matter – counselling, show cause, disciplinary action.
8. Coordinate staff training and manage HRDF
9. Responsible in general office administration
10. Assist in Finance-related matter eg: invoice, petty cash, payment, audit
11. Assist in project costing/budget preparation.
12. Other ad hoc duties as assigned from time to time.

Job Requirements:
1. Candidate must possess at least Diploma/Bachelor’s Degree/Post-Graduate Diploma/Professional Degree in Human Resource Management or equivalent.
2. Required language(s) (Verbal and Written): English, Bahasa Malaysia, Proficiency in Mandarin will be an added advantage
3. At least 2 Year(s) of working experience in the related field is preferred.
4. Highly organized, meticulous and Independent
5. Excellent interpersonal skills. Demonstrated ability to establish positive working relationships at all levels of the organization.
6. Well verse in Malaysia labour law.

Apply now https://bit.ly/33vaqCF

Contact Centre is Important!! why?In this highly competitive market, brands are constantly competing for customer loyalt...
26/01/2022

Contact Centre is Important!! why?

In this highly competitive market, brands are constantly competing for customer loyalty, the role of the Contact Centre is becoming increasingly prominent, and solutions for how to deliver effective customer service are emerging.

Contact Centre is not always considered glamorous, but one cannot ignore how important and effective it is in providing and delivering an efficient contact center for brands

19/01/2022

Contact Center is important for companies, especially companies engaged in services or products because there will be many questions and complaints that will be asked by customers.
Source Article : https://bit.ly/3omHW6d
Contact Centre Service : https://bit.ly/3kSk9ca

Stages of Contact Centre StatusThere are important status in the Contact Centre:1. New or OpenEach report received from ...
12/01/2022

Stages of Contact Centre Status
There are important status in the Contact Centre:
1. New or Open
Each report received from a customer lead on its category will be accepted as a new request to be followed up by the relevant division
2. Assigned or Responded
The problem report that has been given by the customer and has been categorized will be given to the division concerned, at this stage the problems will be understood and studied first so that they really understand the root of the problem until they find a solution that can be offered to the customer.
3. Closed or Resolve
After getting a solution, it will be implemented to solve the problem, it is necessary to ensure that each solution must be profitable for the customer and they can still do their job.
Learn more about this article https://bit.ly/3ib3A9F
Contact Centre Services https://bit.ly/3hNNRgb
Or need More Information? Contact us https://bit.ly/2ZhUX6v

Selamat Hari Natal kepada rakyat Malaysia khususnya yang beragama Kristian.May the joy and peace of Christmas be with yo...
25/12/2021

Selamat Hari Natal kepada rakyat Malaysia khususnya yang beragama Kristian.

May the joy and peace of Christmas be with you all through the Year. Wishing you a season of blessings from heaven above. Happy Christmas!

22/12/2021

What are the Benefits of Call Centres?
1. Call Centre is a way to increase customer satisfaction by maximizing the use of technology to interact with customers, especially in solving problems experienced by customers. If the problems experienced by customers can be resolved on time, customers will feel satisfied. Other benefits of having a call Centre are
2. Save Cost. By using a call Centre solution, companies can save costs because with the call Centre the company has directly communicated with customers, creating customer loyalty so that customers will continue to use the company's products and services, and can increase sales. In addition, using a call Centre service company can be a solution to the company's budget efficiency because a call Centre service provider company can help companies manage company services.
More Information: bit.ly/3m2gLeX

Are you looking for high-quality services to help your company perform better & more efficiently? Efficiently manage you...
15/12/2021

Are you looking for high-quality services to help your company perform better & more efficiently? Efficiently manage your Contact Centre customers with the best solution? You came to the right place!
OPUS Contact Centre Services aims to provide customers with well-equipped office space, experienced support staff and excellent facilities management. Our Call Centre Services include
‣ Physical Seats & Infrastructure
‣ Tools & Technical Infrastructure
‣ Contact Management System
‣ Facilities Management
OPUS has excelled in our Contact Centre Services where our team garnered the following awards at the Call Centre Association of Singapore (CCAS) award Ceremony,
‣ Best Outsourced Contact Centre of the Year – SILVER Award 2015
‣ Best Outsourced Contact Centre of the Year – BRONZE Award 2010
‣ Etc...

Read More: bit.ly/3wMsi50

"Digital transformation isn't just some technology project. It requires that an organization rethink its business model ...
17/11/2021

"Digital transformation isn't just some technology project. It requires that an organization rethink its business model and how it serves the customer its best."

When digital transformation is done right, it's like a caterpillar turning into a butterfly. Digital transformation consists of 3 elements : application, data and security.

1. Digital Marketing
Search engine optimization success depends on good content, built with useful information and ideas to attract the interest of your target visitor, complemented with social media marketing and digital advertising.

2. Digital Commerce
We bring our experience, to build your web presence with customer experience in mind to increase conversions; we keep your website optimum in performance, secure, SEO optimized.

3. IT Security
We delivers both the technical skill and the business sensitivity to deliver in-depth Pe*******on Tests that thoroughly evaluate the real-world security performance of both hardware, software, and staff, while fully protecting data and preventing disruption of normal business operations..

Our personnel are trained and certified by HubSpot; which means the implementation of your website, digital marketing, and CRM is implemented with high quality.

Need help with digital transformation? https://bit.ly/3BPCKup

“How to make a secure website”There are several components of a website that you need to know, some things that need to ...
10/11/2021

“How to make a secure website”
There are several components of a website that you need to know, some things that need to be considered so that your website can be categorized as a good website

What is SSL?
SSL stands for Secure Sockets Layer which refers to a type of digital security that allows encrypted communication between a website and a web server.

Why Use SSL?
As explained earlier, SSL users are very useful for both end users and website owners and using SSL is important so that owners seem to care about the “Website security” side. Users have started to care about the importance of internet security in recent years. That means SSL provides an excellent advantage for any modern website.

Read More: https://bit.ly/3k3GId3

This article will discuss the differences between a contact center and a call center in a company, in working on, managi...
04/11/2021

This article will discuss the differences between a contact center and a call center in a company, in working on, managing and resolving every question and problem from customers.

What is a contact center?
The Contact Center is the central point from which all customer interactions can be managed in a business, this service is not the same as a Call Center. The Contact Center provides more services such as live chat, call recording, email, automated and interactive voice responses, and social media.
The customer-facing team uses the contact center software as a single platform to handle complaints that come from all communication channels.

Here, we summarize the 5 main differences between Call center vs contact center.
1. By Communication channel
2. Complaint queue management
3. Procedures that require self service
4. Automatic Ticket Pickup and Routing
5. Information about problems experienced by customers

Read More: https://bit.ly/3EF0Wlg

Address

Block 3B, Level 20, Unit 7, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur
Kuala Lumpur
50470

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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