We rent and supply high-quality, durable, commercial-grade gym equipment and that's Level Up Gym Design Guarantee! SHIPPING & DELIVERY POLICY
Your order will be fulfilled by Level Up Gym Design Sdn Bhd
The shipping method, fees, and delivery time will highly depend on your locality and type of product purchased. We will only process and arrange your shipment after mutual agreement in writing on the transportation and shipping costs. Please contact the shipping carrier to file a formal complaint. We recommend saving both damaged goods and shipping material prior to filing a complaint with the shipping carrier with pictures and videos of the damaged goods as proof of purchase and damage. If you receive a product and need support understanding its use or need support troubleshooting any issues you are experiencing, please reach out to us at [email protected] to ask questions or have us review videos or photos of your concerns. We will be more than happy to help! PAYMENTS
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods. Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order. CANCELLATION & REFUND
• Please ensure correct addresses and reachable contact numbers are provided with your order. We will not be liable in the event of an incorrect shipping address provided.
• Once an order is confirmed and shipping arrangement is processed, the purchased product is non-refundable nor exchangeable.
• Level Up Gym Design Sdn Bhd holds no accountability for your local ordinance, taxes, after and/or during the order, if any. PRIVACY POLICY
This privacy policy ("policy") will help you understand how Level Up Gym Design ("us", "we", "our") uses and protects the data you provide to us when you visit and use www.facebook.com/LevelUpGymDesign ("website", "service"). WHAT PERSONAL INFORMATION DO WE COLLECT
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as Device Information. We collect Device Information using the following technologies:
• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log files track actions occurring on the website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Also, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including debit or credit card numbers, e-wallet or online banking transaction details, email address, and phone number. This is called Order Information. By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate with you.
• Screen our orders for potential risk or fraud.
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use Level Up Fitness Gym Design. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
• Facebook
• Google
• Instagram
• Email
DATA RETENTION
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information. MINORS
The website is not intended for individuals under the age of 18. CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If you have questions and/or require more information, do not hesitate to contact us at [email protected]. TERMS & CONDITIONS
The terms and conditions stated below apply to all visitors. You are bound by these terms and conditions as long as you're on Level Up Gym Design’s online store. GENERAL
The content of terms and conditions may change, move, or be deleted at any time. Please note that Level Up Gym Design Sdn Bhd has the right to change the contents of the terms and conditions without any notice. SITE CONTENTS & COPYRIGHTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this website, in other words, “Contents of the website” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Level Up Gym Design. COMMENTS & FEEDBACKS
All visitors of Level Up Gym Design online store shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment's content made. PRODUCT INFORMATION
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor. NEWSLETTER
Users shall agree that Level Up Gym Design may send a newsletter regarding the latest news/products/promotions etc through email to the user. INDEMNIFICATION
The user shall agree to defend, indemnify and hold Level Up Gym Design harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the website. LINK TO OTHER SITES
Any access linking to third-party sites is at your own risk. Level Up Gym Design will not be related or involved to any such website for any damages or loss from any connection with the third-party site(s). INACCURATE INFORMATION
From time to time, there may be information on Level Up Gym Design that contains typographical errors, inaccuracies, omissions, that may relate to product description, pricing, availability, and article contents. We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice within three (3) days from your purchased date.
