12/06/2026
You gave your best advice. You did everything right. But your client still blames you for their loss.
What happens next?
This is exactly the situation Professional Indemnity insurance is designed for.
PI insurance protects professionals and businesses when a client claims that your advice, service or work caused them financial loss. It does not matter whether the mistake was intentional or not. In the eyes of a client who has lost money, someone has to be responsible. And without protection in place, that someone is you.
It covers legal defence costs, settlements and any damages awarded against you. Because even if you are not at fault, defending yourself in court is expensive and time consuming.
If you are a consultant, an accountant, a lawyer, an architect, an IT service provider or anyone who provides professional advice or services for a fee, this is worth paying attention to. One unhappy client and one claim is all it takes.
One important thing to know. PI is a claims-made policy. This means the policy that responds is the one that is active when the claim is made, not when the work was done. So maintaining continuous coverage without gaps matters more than most people realise.
If you are not sure whether your business needs Professional Indemnity coverage, that is a conversation worth having before you need it.