24/03/2021
-Responsible for the full range of operation executive's activities in e-commerce platforms.
-Work on online promotions and social media strategies. Ensure all aspects of platform content and info are accurate and updated E.g availability of the products
-Communicate courteously with customers via live chats, service desk, and email, and update customers on the status of their requests within a certain time frame.
-Familiar with our products to resolve inquires and complaints.
-Keeping records of customers' interactions, transactions, comments, and complaints. Compile and create reports on overall customer satisfaction.
Analyze data to monitor the performance of social media channels and identity trends.
-Maintain good relationships and follow up with new and existing customers.
Take part in scheduled internal weekly meetings & brainstorming, preparing in advance to share relevant and beneficial information
-Product Planning - Pricing, Promotion, Marketing, and Activity Support
Plan Online Sales & Marketing Strategies and tactical campaigns to drive sales, brand presence, search optimization, traffic acquisition, conversion, and sales in meeting the targeted online market share, sales, and growths
-Responsible for managing online sales and expense budgets. Measure and report performance against goals – KPI, ROI, and Profitability (Exclusive Commission)
-Keep track and provide the market analysis (sales performance, competitors, pricing, activities, consumer feedback, and key learning) with onward action plans
