Customer Experience Management Professional Services

31/07/2023

Don't be so focused on service that you lose sight of the whole experience! It's time to relearn service excellence.

𝗗𝗮𝘁𝗲: 𝗔𝘂𝗴𝘂𝘀𝘁 𝟱, 𝟮𝟬𝟮𝟯
𝗧𝗶𝗺𝗲: 𝟭𝟬:𝟬𝟬𝗮𝗺 𝘁𝗼 𝟯:𝟬𝟬𝗽𝗺
𝗩𝗲𝗻𝘂𝗲: 𝗡𝗼𝘃𝗮𝗿𝗲 𝗦𝗵𝗮𝗿𝗲𝗱 𝗦𝗽𝗮𝗰𝗲𝘀, 𝗪𝘂𝘀𝗲, 𝗭𝗼𝗻𝗲 𝟱, 𝗔𝗯𝘂𝗷𝗮

https://forms.gle/cfWoBxvoUpvxcufn7

31/07/2023

Are you a business owner or professional in Abuja, or is your career stuck and you want to build a career in Customer Service Experience?
Have you ever worried about staying ahead of competition by delivering unparalleled customer experiences?
I have just the event for you!

Cynthia Yinkere, founder of Customer Experience Management Professional Services is a globally Certified Customer Experience Professional ( CCXP) from the Customer Experience Professionals Association (CXPA) and Nigeria's foremost Patient Experience Specialist (PXS) from the CX University USA.

She is inviting you to an interactive hands-on workshop designed specifically for business owners and managers who understand the value of customer loyalty and wish to elevate their organizations to new heights of success titled
'Redefining Service Excellence.'

𝗗𝗮𝘁𝗲: 𝗔𝘂𝗴𝘂𝘀𝘁 𝟱, 𝟮𝟬𝟮𝟯
𝗧𝗶𝗺𝗲: 𝟭𝟬:𝟬𝟬𝗮𝗺 𝘁𝗼 𝟯:𝟬𝟬𝗽𝗺
𝗩𝗲𝗻𝘂𝗲: The 𝗡𝗼𝘃𝗮𝗿𝗲 mall 𝗦𝗵𝗮𝗿𝗲𝗱 𝗦𝗽𝗮𝗰𝗲𝘀, 𝗪𝘂𝘀𝗲, 𝗭𝗼𝗻𝗲 𝟱, 𝗔𝗯𝘂𝗷𝗮

Some discussions will include:
📍 Understanding the evolving customer expectations post-COVID and during inflation.
📍 Leveraging customer experience to drive long-term growth and profitability.
📍 Strategies to build a customer-centric culture within your organization.
📍 Effective methods for measuring customer satisfaction and loyalty.
📍 Best practices in resolving customer complaints and enhancing brand reputation.
📍 Harnessing the power of digital technologies for superior customer engagement.

By investing in this workshop, you will get to see real-world examples and case studies, providing you with the inspiration and knowledge needed to exceed your customers' expectations consistently.
Your investment includes workshop materials, networking opportunities, refreshments, and a certificate of participation.

To secure your seat, please visit https://forms.gle/cfWoBxvoUpvxcufn7

24/04/2023

Pschological Safety is critical to rid your business environment of toxicity.

The quality of your customer service is largely dependent on the relationship with all stakeholders, whether it is manager to subordinate employee to employee or company to vendor/partner or regulator.
Deliberate communication enhances the richness of these relationships and you can start with making the environment a safe space.

Is your business psychologically safe? 😉

CCXPNigeria

26/08/2022

Glad to be part of this amazing network of professionals..

Congratulations to our most recent CCXPs! 🎉🌟 Please help us celebrate and recognize the achievement of these amazing CX leaders! ...

08/03/2021

Here are 5 ways your customers feel uniquely cared for. ❤

Creating a 'Unique Customer' brand can seem a hard sell to your management team, or as a CEO, but you can start really small by building personable customer service team.

How? Check this out.

1. Do not focus on only pre- purchase activities, include personalization in the post purchase activities. Acquire then retain.

2. Use Customer Relationship Management Systems to get a 360° degree view of who your customers are, what they like, what irks them, and how they shop.
3. Target them, even at the exit stage. Service recovery may be neccessary here!
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4. Train your Customer Service team to respect every customer, and set KPIs around that or invest in Chatbots.
5. Tailor your upselling strategies, to specific customers in different segment.

Follow us for more like this.

Like ❤ if any of these ideas here gave you a light bulb 💡 moment.
You can save this post too for future reference.🔖

Share your own tips, on owning that personalization space in your industry, in the comments section below.

21/02/2021

Every Customer Service team must have these 6 basic components. Once this is common place they can move for the X- Factor. Know what that is?
Comment if you do.
Share if you thought this enlightening

18/02/2021

Ahhh Continous Improvement.
A lot can be said about the guts it takes, dear business owner to drive your business from a countinous experience stand point

ThursdayThoughts

18/02/2021

The 'Quality of Employee Insight' in Most Organisations, is Underrated Today.
Use these ways to get your employees talking to you to reduce turnover, improve relationships, create better products, and give better service.
Check out our blogpost expanding these methods at www.cemprofessionals.com.
We would love a comment from you if you try any of this.

03/02/2021

Customer Feedback is one sure way businesses know where to do better.
So why do business avoid it, like the proverbial elephant 🐘 in the room? Fear of criticism, Over confidence that their services are 100% impeccable or pure indifference

Hmmm.

We will be giving a 50% discount on Customer Feedback Calls, Covid -19 Compliant One-on-One Customer Focus sessions, Online Surveys this love month.

This applies to all bookings before the 14th of February.

We know you may be overwhelmed with daily operations and need 'Customer Experience Experts' to take the burden of you..

Call us 📞
Or DM lets us do what we know how to do best

Your No 1 Customer Service and Experience Outsourcing Agency.

professionals

05/10/2020

It is that time of year, when the world celebrates service, reward for diligence and customer loyalty.
Evert first full week in October Customer Service Professionals all over the world, celebrate The Customer Service Week.
This year we celebrate this amazing week from October 5 - 9, 2020.

The theme of the year is

'That team that makes the dream work.'
Here is wishing customers and every organisation's service a fulfilling and Customer Centric year!
Thanks for making the dream work.

25/06/2020

A vision to evoke a spectacular feeling of quality with every interaction you have and with every transaction you conclude.

Excellence ~ Is the state of being outstanding.
To distinguish one's self or service is to excel.
To excel, is to blaze the trail while striving for perfection.

Are you exceeding your customer's expectations?
Talk to us


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