Facilities Consulting Services

20/11/2017

How to Improve communication with your Boss By Chris Anderson.

13/11/2017

10/11/2017

Need a place to Train your Staffs or Hold Meetings in Abuja, We have got you covered. DM Us now For more Information or Visit http://www.fconsulting.com.ng to get trained today.

30/10/2017

Facilities Management is a multi-disciplinary profession which ensures functionality of the built environment by integrating people, place, process and technology. Our FM Business School is where individuals gain the necessary broad range of knowledge, skill and abilities to function effectively and be proficient in the FM profession. The school is our commitment to advancing the FM profession, embedding professional standards in Facilities Management and promoting global best practices in FM service delivery.

It offers individuals the opportunity to develop the core competencies that define the FM body of knowledge and also be updated with current trends in the FM industry. Our facilitators use highly interactive methods such as group discussions, role plays, case studies, brainstorming, networking exercises and individual assessments, in which the participants are taken through the various aspects of facilities management courses ranging from:

Basic Facilities Management Training Courses which includes:

Understanding Facilities Management (Introduction to FM)
Project Management for Beginners
Operations and Maintenance Management
Leadership & Strategy 101
Total Quality Management Beginners’ Class
Health, Safety and Environmental Sustainability
Advanced Facilities Management Trainings Courses which Includes:

Leadership & Strategy 201
Emergency preparedness and Business Continuity
Advanced Total Quality Management.
Advanced HSE
Strategic FM Planning
Advanced Project Management
Emergency Preparedness & Business Continuity
Communication
Our courses are facilitated by our vast pool of experts in the field of FM with cognate professional certifications.

Contact us at [email protected], +234 812 938 0040, +234 812 395 8346 and be part of our FM Business School.

30/10/2017

With rapid changes in technology, business and globalization, the roles and job descriptions of an Executive Assistant is evolving just as quickly. The days of filing papers, answering phones calls and performing meager tasks has fast disappeared and is being replaced by increasingly demanding roles that is required in the modern corporate environment. This course focuses on equipping you with skills in key areas of expertise ranging from strategic thinking, leadership & management to presentation skills, communication skills, people management and conflict resolution.
www.fconsulting.com.ng

15/09/2017

TOOLS FOR CREATING HIGH PERFORMANCE TEAMS BY MATT TENNEY

A "high-performance work team" refers to a group of goal-focused individuals with specialized expertise and complementary skills who collaborate, innovate and produce consistently superior results. The group relentlessly pursues performance excellence through shared goals, shared leadership, collaboration, open communication, clear role expectations and group operating rules, early conflict resolution, and a strong sense of accountability and trust among its members.

Below are actionable ideas for creating and sustaining a culture of high performance in the work place.

1. Employee’s need to feel safe in the workplace.
People need to know that they’re physically safe, they also need to know that they are emotionally and psychologically safe. A winning culture must include an environment where people know that they will not be attacked emotionally, and they need to know that they can openly and safely share ideas.

2. Employee’s need to feel that they belong to something that matters.
As humans, we naturally seek out something bigger than ourselves to belong to. We can help fulfill this deep, human need by creating a workplace where people are inspired by the work they do, and can see how their work is tied to the big picture. Knowing how important this sense of belongingness is, when taking on new team members, we should also pay close attention to whether or not a person would be a good fit for our culture. If a person doesn’t feel that they fit in, they could quickly become disengaged.

3. Employee’s need to be appreciated frequently and authentically.
People need to be appreciated for the tasks they accomplish, for their ability to display emotional mastery, and for their ideas. Leaders of the most successful teams create a culture of catching people doing well on their job and they make it a point to offer some type of specific, genuine praise at least once every 7-10 days.

4. Appreciation needs to be combined with accountability.
Talented people don’t want to be on a mediocre team. Appreciation is vital for creating a culture of excellence, but so is accountability. Every member on a team needs to have clear expectations set forth and know who is accountable for what. Winning teams create a sense of mutual accountability, and have systems in place to regularly measure progress towards goals and determine what the team can do to ensure goals are met.

5. Goals need to be binary.
Ambiguity will result in mediocrity. High performing teams set very specific, binary goals. A binary goal is either achieved, or it isn’t. There is no ambiguity or subjectivity.
In addition to making expectations more clear, binary goals also reduce personal conflicts. Instead of having conversations like, “I don’t think you did as well on this as you could have,” which is open for debate, the conversation is simply, “Sales were not improved by the goal of 5% this quarter. What do we need to do to hit the goal next time?”

13/09/2017

STEPS FOR A SUCCESSFUL BRAND BUILDING PROCESS BY SONIA GREGORY

A recognizable and respected brand is one of the most valuable assets an organization owns. Brand building is a process. However, the ongoing effort will result in establishing long-term relationships with your customers.

Below are steps on how to build a successful brand:

Step 1: Determine your brand’s target audience: The foundation for building your brand, is to determine the targeted audience that you’ll be focusing on. When brand building, keep in mind who exactly you are trying to reach. You will tailor your mission and message to meet their specific needs.

Step 2: Define a branding Mission Statement: Before you can build a brand that your target audience trusts, you need to know what value your business provides. The mission statement basically defines a purpose for existing. It will inform every other aspect of your brand building.

Step 3: Research brands within your industry niche: You should never imitate exactly what the big brands are doing in your industry. But, you should be aware of what they do well (or where they fail). Research your main competitors or benchmarks. Study how they have effectively, and ineffectively built their brand.

Step 4: Outline the key qualities and benefits your brand offers: There will always be brands with bigger budgets and more resources to command their industry. Your products, services, and benefits belong solely to you. You have to delve down deep and figure out what you offer, that no one else is offering.

Step 5: Create a great brand logo and Tagline: The most basic of brand building, is the creation of your company logo and tagline. This graphic will appear on everything that relates to your small business. It will become your calling card, and the visual recognition of your promise. Be willing to invest the time and money to create something exceptional.

Step 6: Form your brand’s business voice: Your voice is dependent on your company mission, audience, and industry. It’s how you communicate with your customers, and how they respond to you.

Step 7: Build a brand message and elevator pitch: When brand building, tell customers succinctly who you are. Use the business voice you have chosen. Your message should be intricately associated with your brand, and conveyed in one to two sentences.
What this means, is that the language you use should be understood immediately while striking an emotional chord.

Step 8: Let your brand personality shine: Customers aren’t looking for another cookie-cutter company who offers the same thing as everyone else. They are looking for an experience tailored to their needs, backed by genuine personal interaction.

Step 9: Integrate your brand into every aspect of your business: Your brand should be visible and reflected in everything that your customer sees (and doesn’t see).
If a client walks into your office, your brand should be on display both in the environment and with personal interactions. Anything tangible from business cards, to advertisements etc. When you design your website: incorporate your voice, message, and personality into content.

Step 10: Stay true to your brand: Unless you decide to change your brand into something that is more effective based on measured consumer response, consistency is key. Don’t constantly change your branding. The inconsistency will confuse your customers, and make long-term brand building more difficult.

Step 11: Be your brand’s biggest advocate: Once you have built a brand that works for your small business, you (and your employees) are the best advocates to market your brand. When hiring employees, ensure that they are a culture fit–aligning with the mission, vision, and values of your brand.

Encourage employees to establish a personal brand that aligns with your company’s, further strengthening reach.
Give your loyal customers a voice. Encourage them to post reviews, or share your content.

11/09/2017

A customer centric organization is where every process starts and ends with customer satisfaction in mind. It’s a culture, not an event. An ideology, rather than an isolated action. A culture that gives direction to the efforts of your employees and ultimately results in increased customer retention and monetary gains.

Here’s how you can build a customer centric culture in your organization and reap its benefits.

Make Customer Satisfaction a Part of Your Values: Customer centricity should be a part of your company’s philosophy even before practicing it. This might appear to be a formality but it has a deep impact on your company’s business strategy, its attitude towards customer issues and how your employees perceive customer satisfaction. Articulate your philosophy of putting the customers first, in a clear and concise manner.

Create Awareness in Your Organization: To create a customer centric culture in your company, you need to create awareness about it using facts such as these. You can’t achieve customer centricity unless the majority of your organization truly believes in its impact and benefits. Aggressively market the impact of customer satisfaction on company performance and make sure that your employees and anyone connected with your company knows that customer satisfaction is at the core of your business values.

Put Customer Satisfaction Ahead of Everything Else: When you put your customers ahead of everything else, you’re actually opting for the most important stakeholder in your business. Because, as I said before, customers pay your salaries and bring you profits. Even if it means canceling important meetings, revising schedules, sacrificing holidays and occasionally giving up profits. Staying in line with your core values, every person in your organization should understand the importance of your customers and should be confident that he will be appreciated for sacrificing other tasks for ensuring their satisfaction.

Reward Employees for Customer Satisfaction: To become a customer centric organization, every aspect of your company should be aligned with the sole purpose of creating an optimal customer experience. For this to materialize, you need to have a motivated team that sees personal gains in customer satisfaction. When employees have personal stakes in customer satisfaction, their thought process completely changes. It creates a company culture where everyone is striving for please the customer and where top performers are not determined only on the basis of sales numbers.

Get Everyone Involved with the Customers: When you want to create a customer centric culture in your organization, you can’t just focus on your customer services department. Everyone needs to get involved and understand what the customers actually want. This includes your product development and engineering teams, your sales and services departments, and your company’s key decision makers.

Hire, Fire, Create, and Acquire for the Customer: The process of creating a customer centric culture in your organization starts with hiring the right employees and creating the right expectations. Any professional joining your company should understand the value you place in customer satisfaction. They need to be ready to go the extra mile for your clients, and understand that every employee in your company has a stake in it.

Celebrate Customer Success: Unlike conventional organizations, the relationship of customer centric companies with their clients does not end with service/product delivery. They are equally concerned about the actual value they deliver to the customers. They celebrate when their customers find and lend a helping hand when the client's find it difficult to get full service value.

If a customer finds extra value from your services, use it as a success story to motivate your employees. Make it an event, reward the people involved in delivering value to that customer and appreciate them for their hard work.

05/09/2017

What you give to, has the power over you. If you allow it.

31/08/2017

QUALITIES OF PEOPLE WITH EMOTIONAL INTELLIGENCE, BY BRAIN HACKS

Emotional Intelligence (EI) is the ability to identify, use, understand, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.

This ability also allows us to recognize and understand what others are experiencing emotionally. This recognition and understanding is, for the most part, a nonverbal process that informs thinking and influences how well you connect with others.

Here are seven characteristics of emotionally intelligent people.

1. They are change agents: People with high Emotional Intelligence are not afraid of change. They understand that it’s a necessary part of life and they adapt to it easily.

2. They are self-aware: They know what they are good at and what they still have to learn. Their weaknesses do not hold them back. They know what environments are optimal for their work style.

3. They are empathetic: The distinctive feature of Emotional Intelligence, being able to relate to others, makes them essential in the workplace. With an innate ability to understand what co-workers or clients are going through, they can get through difficult times drama free.

4. They are not perfectionists: While extremely motivated, people with Emotional Intelligence know that perfection is impossible. They get their act together and learn from mistakes.

5. They are balanced: Their self-awareness means that they naturally know the importance of and how to maintain a healthy professional-personal balance in their lives. They eat well, get plenty of sleep and have interests outside work.

6. They are curious: An inborn sense of wonder and curiosity makes them delightful to be around. They don’t judge; they explore the possibilities. They ask questions and are open to new solutions.

7. They are gracious: People with high Emotional Intelligence know every day brings something to be thankful for and they don’t see the world as “glass half-empty” as a lot of people do. They feel good about their lives and don’t let critics or toxic people affect that.

Emotionally intelligent people know how to make work, and the world, a better place. Are you one of them?

29/08/2017

IMPORTANCE OF DETERMINATION IN LIFE, CULLED FROM DETERMINATION THE SUSTAINING POWER BY JAYARAM V

Determination is vital in increasing your chances of being successful in a particular thing or achieving a particular goal, it connotes the strength or tenacity of your mind to sustain and carry out your will power and translate your dreams and desires into reality.

This is the ability of your mind to remain focused upon your cherished goals and pursue them with vigor and perseverance. It is what makes you move forward in life, despite the problems and challenges and the harsh realities of life.

Without any determination, it can lead you to give up on the one thing that you wanted to do because of the difficulty that you are faced with or what someone else has said. No one should ever give up on something that they truly want to do, because everyone can achieve something if they are willing to put in the work and have a strong mindset towards overcoming the particular challenge and overcoming people who disagree with them and don’t have their best interest at heart.

The most important and direct consequence of determination is the power of focus. Perseverance, or the will to continue in the face of adversity, is another. Faith in your goals and your abilities stems from your determination. Discipline and determination go together. Without discipline and self-control, it is difficult to stick to a path of action and pursue it until the end.

Your determination greatly depends upon the strength of your desires or how badly you need something, the clarity of your goals, the sense of purpose and your mental attitude. It also depends upon your endurance for pain and suffering and your ability to manage ambiguity and uncertainty.

Determined people strengthen their resolve when things are not going in their favor. They may be flexible in their plans but remain focused upon their goals until they achieve them. If there is one quality you should choose to achieve success in your life, it is your will or resolve.

Determined people are mostly successful people. They stand out as tough leaders who finish what they begin.