Fidelyn Consults

17/03/2022

Customer Care Services
Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Salary : #60,000 - #120,000

Send a message to learn more

13/02/2022

WE ARE HIRING
PUBLIC ADIMINISTRATIVE OFFICER
PERSONAL ASSISTANT
HUMAN RESOURCES PERSONNEL
ADMINISTRATIVE OFFICER
ADMINISTRATIVE ASSISTANT
EXECUTIVE ASSISTANT
BUSINESS ASSISTANT
DEVELOPMENT OFFICER
If you are interested in any of these submit your CV to this email address [email protected]

Send a message to learn more

28/01/2022

Send a message to learn more

20/01/2022

We are looking for an organized, experienced store keeper to be responsible for all stock, staff management, and planning promotional campaigns for the store.

To be successful as a store keeper you must be able to multitask and perform under pressure while remaining professional with customers. A good store keeper is able to manage stock by keeping a record of sales and ordering the required replacement items, occasionally making new product purchases that consumers may enjoy.

Store Keeper Responsibilities:

Keep a record of sales and restock the store accordingly.

Manage and train store staff.

Plan promotional campaigns for new products or specials.

Ensure that the store is kept clean and organized.

Mediate any confrontations between staff and clients, and de-escalate the situation.

Store Keeper Requirements:

Must be organized and punctual.

Well-presented and professional.

A high school qualification or equivalent.

Prior experience in retail, preferably in a management position, would be advantageous.

Excellent verbal and written communication skills.

Proficient in Microsoft Office.