Naniworld Customer Services

Naniworld Customer Services We are a digital telephony and marketing firm that influences customer buying decisions and improves net loyalty for clients.

Beyond driving calls, our call center provides customer satisfaction surveys and feedback for our clients.

We can’t celebrate women, mothers enough. Their impact is immeasurable ❤️ Happy Mother’s Day to all mothers around the w...
13/03/2022

We can’t celebrate women, mothers enough. Their impact is immeasurable ❤️

Happy Mother’s Day to all mothers around the world (Direct or Indirect mothers)

Happy International Women’s day to all strong and thriving woman in the world today resilient, a driving force and makin...
08/03/2022

Happy International Women’s day to all strong and thriving woman in the world today resilient, a driving force and making remarkable impacts 💪🏼

It doesn’t end here…It’s now time to give the wow experience from the whole knowledge gained on professional customer se...
27/11/2021

It doesn’t end here…It’s now time to give the wow experience from the whole knowledge gained on professional customer service delivery

Day 1- Delivering Exceptional Customer Service training to MALABORENVOY staff Calabar.
24/11/2021

Day 1- Delivering Exceptional Customer Service training to MALABORENVOY staff Calabar.

Reputation is one of the most important assets for a brand. Your brand reputation signals to consumers whether or not yo...
08/10/2021

Reputation is one of the most important assets for a brand. Your brand reputation signals to consumers whether or not you can be trusted with their time, energy, and money.

Hire the right people first and foremost, then train them all under a set standard. Make sure your entire team is on the same page about company messaging.

* Always remain professional online.  If you are angry, pause before publishing.
There is no room for hot heads.

* Respond to negative feedback promptly. Timing is critical for resolution efforts.

* Publicly address and remedy the situation where possible. Respond where your customer expressed their frustrations.

Customer service is usually the ‘job’ of particular teams – the monitoring, coaching, and sustaining of it is left to th...
07/10/2021

Customer service is usually the ‘job’ of particular teams – the monitoring, coaching, and sustaining of it is left to the managers and team leaders. The top leaders of the company probably never deal with external customers or do so on rare occasions. This is probably one of the reasons that most companies still do not have a customer-focused culture.

Without the involvement of leadership in customer service, making it part of the overall culture would be near impossible.

The role of leadership in customer service should be one of ensuring that it is an on-going and relentless activity that gets ingrained completely in the fabric of the organization.

There must be an active role of top leadership in customer service such that they can help fix some of the more daunting challenges the teams may face. There can be no shortcuts to service excellence and an active role of leadership in customer service would ensure that everyone in the company understands this and does their bit to enhance consistently the standards of service.

The other advantage of having the involvement of leadership in customer service is that employees have someone to emulate and there is a heightened sense of belonging and ownership, making it easier to care genuinely for the customer.

“The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.” – Eugene B. Habecker

If you’ve never experienced providing customer service, you have been robbed of the pleasure of helping a customer find ...
06/10/2021

If you’ve never experienced providing customer service, you have been robbed of the pleasure of helping a customer find exactly what they want, delivering Excellent service, and being a representative of your company’s brand and overall customer experience.

Deliberately recognize the efforts of frontline representatives who help your clients/ customers on a daily basis.

NaniWorld recognizes the importance of providing exceptional service, and we know that no one likes to wait for his or her call to be answered. We also appreciate the level of stress of working in customer service, so it’s our pleasure to devote this week to our hard working customer service team, and recognize them for consistently going above and beyond to deliver superior service to help us continue to provide the best customer experiences to the world.

Join us as we celebrate Customer Service Appreciation Week and recognize our customers, clients, sales reps, and customer service team for all they do.

How are you celebrating your customer service staff this week? Share with us on in the comment section 👇🏼

Develop customer service skills to win new customers, increase loyalty and grow your businessExcellent customer service ...
05/10/2021

Develop customer service skills to win new customers, increase loyalty and grow your business

Excellent customer service is the lifeblood of any organization.

It generates new customers.

A great customer service reputation is a powerful differentiator in a competitive market where consumers have a lot of product/service options.

It generates return business. A happy customer is much more likely to come back and buy.. In fact, 58% of consumers are willing to spend more on companies that provide excellent customer service.

It generates referral business - 87% of customers will share a good experience with others.

Bottom line:

Great service is the foundation of a sustainable business. It helps increase customer acquisition, and reduce attrition.

Know your customers better, only they can help you get more leads and businesses. Understanding your customers is the ke...
04/10/2021

Know your customers better, only they can help you get more leads and businesses. Understanding your customers is the key to giving them good service which in turn results into strong customer relationships and new sales through positive word-of-mouth recommendation.

Happy Customer Service Week!Providing excellent customer service and working with our team is what has helped us on the ...
04/10/2021

Happy Customer Service Week!

Providing excellent customer service and working with our team is what has helped us on the path to greatness.
We do not take for granted how important you are.

Happy Independence Day our dear country Nigeria and May God bless her citizens and cause the land to prosper.O God of cr...
01/10/2021

Happy Independence Day our dear country Nigeria and May God bless her citizens and cause the land to prosper.

O God of creation,
Direct our noble cause;
Guide our Leaders right:
Help our Youth the truth to know,
In love and honesty to grow,
And living just and true,
Great lofty heights attain,
To build a nation where peace and justice reign.

Amen

17/09/2021

1. promoting and marketing the business.
2. dealing with customer queries and complaints.
3. providing advice about visas or passports.
4. selling holiday packages
5. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
6. Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers

Address

Lagos

Telephone

+2349135521051

Website

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