29/01/2026
Ladies and Gentlemen, welcome to the "Here's my Two Cents" series by where I'll talk about different things regarding businesses and/or business owners that I observe or experience from time to time.
Today, we examine structure, expectations, and the role systems play in shaping behaviour, especially in people-intensive businesses. If you’ve ever felt frustrated doing what you thought was “right” and still getting the wrong outcome, this one would resonate.
You don't have to choose between being humane and being effective as a business owner, the challenge comes from not putting necessary boundaries in place because without boundaries, generosity can quietly create problems we don’t see coming.
Many times, the issue isn’t people.
It’s the absence of clear systems and boundaries.