Dexterfield Resource and Consult

Dexterfield Resource and Consult Dexterfield Resource and Consult is your last bus stop for both National and International Recruitment and HR related services

05/12/2021

Position - Global Rewards Manager, HR Compensation & Benefits
Salary - 95k Max.
Location - Site is Alabang but on temporary work from home arrangement until further notice. Address is PlaZ@E, North Gate Filinvest City, Alabang.

And yes, candidates who have background in the BPO industry are preferred esp. those who have experience supporting other regions besides PHP.

· Bachelor’s/Master’s degree, preferably Behavioral Sciences or equivalent;

· 8+ years’ experience in Compensation and Benefits;

· ITES/KPO/Analytics Industry background and prior experience of managing Geographies like US, UK, South Africa, Bulgaria, Romania & Czech Republic preferred;

· Understanding of tools like Tableau, Power BI, Qlik sense etc. preferred

Purpose of the Job
• Designing and implementation of total rewards to amplify Business productivity and sustain a high performing culture that attracts, motivates and retains talent.
• It’s a global role and would be reporting into Senior Manager - Global Rewards
• Work timings – 11:00 AM to 9:00 PM IST
• You will work closely with the global stakeholders and Business heads in a high impact role to drive organizations agenda and reward strategy.

Key Responsibilities
• Benchmarking of salary/benefits data and participate in regular/industry/forum level surveys.
• Manage and execute long and short-term incentive plans. Also, monitor and evaluate effectiveness of STI (Bonus, P4P, sales Commission)/LTI (Equity) plans.
• Drive and manage annual processes like Merit Increase, Bonus and PMS.
• Evaluates job worth using standard job evaluation techniques; determines placement in pay ranges
• Liaise with Compliance team and ensure obedience with regulations and company policies in compensation decisions
• Design, upkeep and update C&B policies. Ensure effective and timely communications to employees.
• Expert on statutory compliance and foreign workforce management.
• Partner with Global HR Analytics team to churn out monthly/quarterly dashboards and analysis.
• Work closely with finance team on Budgeting and Pricing of jobs.
• Manage the data processes required by internal and external sources, including resolving data errors and partnering with HRIS as needed
• Assist Audit team regarding internal & external audit requirements and corporate policies.
• Partner with HRIS to maintain systems related to compensation and benefits administration.
• Work closely with Recruitment, HRBP and Business to design and implement Hiring grids in your area.
• Prepares reports and analysis of compensation data. Partner with HR Business Partners and Management to review findings and recommendations
• Partner with other HR team members/leaders and functional areas to investigate and resolve escalated employee issues.
• Serve as the key internal resource globally for managers, HR peer group, and employees on compensation and benefits policies, plans, programs, practices, processes, and tools to support the organizational capability related to the management and development of people
Location
• Preferred but not limited to Manila/Cebu.

Must have Skills and Experience
• Should have completed Graduation/Master’s/PG/Certification in HR/Statistics
• 8+ years’ experience in Compensation and Benefits.
• Should have strong analytical and advanced Excel skills.
• Excellent written and verbal communication and influencing skills with strong presentation skills.
• Strong stakeholder relationships/other partnerships experience within a global setting.

Preferred/Good to have
• ITES/KPO/Analytics Industry background
• Domain experience in Healthcare and/or Insurance and/or Analytics line of business.
• Understanding of tools like Tableau, Power BI, Qlik sense etc.
• Prior experience of managing Geographies like US, UK, South Africa, Bulgaria, Romania & Czech Republic.

10/11/2021

Position / Title: Workforce Capacity Planning Manager

Qualifications:

Bachelor’s Degree in any field, preferably in Mathematics, Statistics, Computer Science, Information Technology or other related course
10 years experience in managing workforce operations with client and/or senior management interaction
Expertise in capacity planning, forecasting, real-time management, reporting and scheduling are required
Proficient in workforce management-related tools
Good organizational, project management and presentation skills
Excellent analytic and mathematical skills with ability to work with large amounts of data to identify trends and patterns
Metrics & Reporting - Proficient
Operational Excellence - Proficient
Operations Management - Proficient
Problem-Solving & Escalation Management - Proficient
Service Quality Management - Proficient
Team Management – Proficient
End to End WFM Functions - Proficient
Job Description:

Overall management of the WFM cost structure and budget
To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
Responsible for looking for opportunities to expand the WFM service offering into additional contracts
Responsible for delivery on all contracts
Focus on driving down cost to serve and looking for opportunities to expand the shared services model
Drive industrialization of BST across all contracts
Increase automation, standardization and off-shoring strategy for WFM
Provide direction to WFM team on cost to serve initiatives
Responsible for driving operational maturity across all WFM groups
Responsible for any cross-geography status or functional reporting for WFM
Drives innovation between all WFM groups
Accountable for keeping the Standard Delivery Solution updated"

15/09/2021

Hiring for Customer Care Center, Coordinator
Language: Spanish
Can start ASAP
Salary offer will be discussed during the interview, Max is 60k - 65k

Qualifications:
• This Position Requires Strong Customer Service Skills
• Must Be Fluent In English and Spanish
• Overall Knowledge And Experience In Mortgage Loan Servicing Desirable But Not Required
• Graduate Degree Is Preferred
• Undergraduates Must Have At Least 6 Months Call Center Experience
• Applicants Must Be Willing To Work In MOA Complex, Pasay City And/Or Set Up To Work From Home With 50 MBPS Internet Speed
• Must Be Willing To Work In US Timings

Job Functions And Responsibilities:
• Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met
• Logs All Borrower Contacts Into The Loan Servicing System
• Offer Long Term Resolutions To Customers To Resolve Delinquency
• Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios
• Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule
• Familiar With The Customer Relations Functions And The Services Offered
• Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager

To Apply send cv to [email protected] with the role as the subject of the mail

15/09/2021

Customer Care Center, Coordinator
Language: Spanish
Can start ASAP
Salary offer will be discussed during the interview, Max is 60k - 65k

Qualifications:
• This Position Requires Strong Customer Service Skills
• Must Be Fluent In English and Spanish
• Overall Knowledge And Experience In Mortgage Loan Servicing Desirable But Not Required
• Graduate Degree Is Preferred
• Undergraduates Must Have At Least 6 Months Call Center Experience
• Applicants Must Be Willing To Work In MOA Complex, Pasay City And/Or Set Up To Work From Home With 50 MBPS Internet Speed
• Must Be Willing To Work In US Timings

Job Functions And Responsibilities:
• Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met
• Logs All Borrower Contacts Into The Loan Servicing System
• Offer Long Term Resolutions To Customers To Resolve Delinquency
• Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios
• Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule
• Familiar With The Customer Relations Functions And The Services Offered
• Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager

11/09/2021

Hiring for Recruitment Executive

Base Location: Makati

Exp: 1+ yrs exp in volume hiring in BPO / Call Centres

Work from Home untill Lockdown

Basic salary is PHP 29.4K monthly / PHP 31.4K with allowances

10% variable bonus paid out quarterly over and above basic , basis performance.

Shift Timings: 11 am - 8 pm flexible

Philippine Residents preferred

Preferably from major 3rd party BPO’s

Recruitment process >> 1st round Peachy Arreglo >> 2nd Round Jagatjeet Singh >> Offer

Interested and Qualified Candidates should forward cv to [email protected] with the job title as the subject of the mail

09/09/2021

Hiring for Spanish CSR
Immediate Joining - Wfh till lockdown
Nature - Blended
Shifts - US Shifts with 2 offs
Job location – Thane Maharashtra, India.
Hsc + min 6 months experience on papers
Grad freshers can apply !!
Ctc - Inhand salary 42564 and annual ctc 5.5 lpa ( depending on the years of experience and last drawn)
Excellent communication skills required (C2 and above only)
Candidates should know Spanish Speaking, Reading and Writing
Candidates should have wifi/ lan of min 20 mbps speed and above
Reliving documents are mandate
Format -
Name
Dob
Number
Location
Internet speed
Maharashtra, India.
Intrested Candidates should forward cv to [email protected] with the role as the subject of the mail.

06/09/2021

HIRING FOR A CONTRACT BASED RC AND DIAMOND CORE DRILLER

Contract duration- Minimum 3 months, subject to renewal based on performance and business need

Duties:

1-The Driller must has knowledge to work with specialized drilling equipment and drill rig for both diamond drilling and RC drilling rig.
2- Driller is responsible for shifting, site preparation, choosing suitable equipment, running and monitoring drilling and enforcing safety procedures.
3- Having knowledge in troubleshoot problems at the time of drilling and also on drill rig.
4- Maintenance of drilling spares like- water swivel, bean pump, grease gun, backend of inner tube etc.
5- Exhibit core drilling skill and knowledge.
6- Making drilling report.
7- Exhibit Knowledge about drill site management and planning.

Requirement:
1. 3-5 years experience
2. Willingness to work based on Contract
3. Must be Nigerian National

Qualified Candidates should click the link and fill this form https://forms.gle/duXSUC8FhCJgi66q9

06/09/2021

Vacancy in Philli[pine

Account: Customer Care Center, Coordinator
Language: Spanish
Can start ASAP
Salary offer will be discussed during the interview, Max is 60k - 65k
Qualifications:
• This Position Requires Strong Customer Service Skills
• Must Be Fluent In English and Spanish
• Overall Knowledge And Experience In Mortgage Loan Servicing Desirable But Not Required
• Graduate Degree Is Preferred
• Undergraduates Must Have At Least 6 Months Call Center Experience
• Applicants Must Be Willing To Work In MOA Complex, Pasay City And/Or Set Up To Work From Home With 50 MBPS Internet Speed
• Must Be Willing To Work In US Timings
Job Functions And Responsibilities:
• Handle Loan Related Customer Inquiries Over The Loan Servicing Toll-Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met
• Logs All Borrower Contacts Into The Loan Servicing System
• Offer Long Term Resolutions To Customers To Resolve Delinquency
• Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios
• Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule
• Familiar With The Customer Relations Functions And The Services Offered
• Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager
Qualified and interested Candidates should forward cv to [email protected] with the role as the subject of the mail

Address

Behind Old Secretariat, GRA Ikeja
Lagos

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