20/08/2026
Can a business simply put up a “No Refund” sign and take away your legal rights as a consumer?
The answer is NO.
Now this does not mean that every customer is entitled to a refund.
Remedies in form of repairs, replacement or refunds can only be enforced where…. goods are defective unsafe not fit for their intended purpose.materially different from what was advertised and I’m the case of services, where they are not rendered with reasonable care and skill.
There are also cases where businesses can lawfully refuse a refund.
If a customer simply changes their mind after purchase, orders the wrong size or colour despite receiving exactly what was requested, or seeks to return goods that have already been used or damaged through their own actions, this can apply.
What the law does not permit is an absolute policy that says No Refund under any circumstance.
This is what we advise businesses to do instead.
Rather than displaying a blanket “No Refund” notice, businesses should adopt a legally compliant Returns and Refund Policy.
The policy should clearly explain when refunds, repairs, replacements, or exchanges are available while remaining consistent with the rights guaranteed under Nigerian law.
Because a refund policy should not only protect your business but also respect the rights your customers already have under the law.
Do you need a policy that protects your business and the consumer rights of your customers?
At TCorporate we can make that happen for you.
To contact us:
Give us a call via:
📞0908 011 9980
📞0908 011 9975
📞0810 347 2195
✉️ 0813 248 3964 (WhatsApp only)
Send an email to:
[email protected]
Walk into any of our offices:
Lagos: Work bay, Lagos City Mall, Onikan, Lagos Island, Lagos
Abuja: No 9 Victor L, Masi Close, Jabi, FCT-Abuja
Visit our website - http:// www.tcorporatelegaladvisory.com
We are available during our working hours from 9am to 5pm
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