25/01/2018
Meeting Customer Needs is not Enough
Traditional marketing advises you to ‘Find a need and fill it “using that approach to create your marketing strategy is too limiting and can even guide you into a disastrous plan.
To design a well –focused marketing and advertising plan, you must first understand some basic facts about marketing psychology and buyer behaviour.
Here is the most important fact you should understand.
People do not want your product or services. They want answers. They want answers to problem, solution to needs, pathways to wants, a secrets door to their hearts desires. They don’t want to give you their money. If your advertising messages assume that they do, you aren’t getting the full impact for your advertising Naira.
Gillette doesn’t sell blades, it sells a clean shaves; coca kola doesn’t sell coke, it sells refreshment, if these buyer could satisfy their needs, wants and desires without giving you their money, they would do it in a heartbeat.
Understanding the real motivations of your buyer is the first step in creating a successful marketing strategy.
Each consumer has slightly different motivations. But group of consumers shares some common motivations.
For example, one common motivation of parents is to help their children have a better life. Many homes owners are motivated to create a house they are proud to show off to friends. It is those inner psychological motivations common to your target buyer that you must find out and appeal to.
FOUR KINDS OF MOTIVATIONS
These are four types of motivations which you should seek to discover in each segments of your customers base-Their needs, Wants, Fears and Desires.
These are simply things that we think we must have, If we’re are hungry we need some food. If we are sick, we need some drugs and treatment. If you must go to work, you need a car but you don’t need a Lexus, any reliable or means of transportation will satisfy this need.
WANTS
These are things which we would like, but which aren’t really necessary, Wants are things which we can get along without .You may want an ice cream cup but you don’t need them. You may want a new dress or tie, but you have a dozen perfectly good dresses or tie in your closet now. We sometimes convince ourselves that we’ NEED’ something when it is really just a’ Want’’ Many purchase are made just to satisfy this type of motivation, it is important to recognise the different between a buyer’s ‘Needs’ and Wants’ because the psychological stimulators used in your advertising are different .
DESIRES
These are like day dreams, they are things you hope for, Destiny may wear a sexy perfume with the desire that a handsome man may ask her to dance and sweep her off her feet. John may buy Rolls Royce with the desire of feeling special and attracting admiring looks from beautiful women. Winning the lottery is a desire, as is making every traffic light on the drive to work. Desires are seldom met, but they are powerful motivators, which are usually kept to oneself.
FEARS
These are things which we do not want to happen for the marketer. The fear of not doing anything, and the fear of making choice.
If a company is losing money, the boss fear the status quo, but also fears that he may select the wrong remedy and be even worse off.
Fears help us to make wise decisions by considering negative possibilities. But Fears also hold us back from making decisions which could meet our needs, wants or desires, jenny wants to meet a new man, so she consider buying a new miniskirt and a nice top. She needs the outfit as a stimulus which could create the response she desires. She looks like a tramp: “like weights on two ends of a balance. Her desire and fears compete to dominate jenny final decisions.
MENTAL BALANCING ACTS
Consumers mentally weigh their fears against their needs, wants and desire. Take shoes for examples ,if a pair of shoes are little tight ,but they exactly match a dress you’re wearing to a party tonight, your NEEDS for those shoes will likely outweigh your fears, and you will buy them. If you just like the shoes, the fears of pains may be more in balance with your desire for them, leading you to think hard about both options on the other hand, if the shoes are just plain tight, the fears of pain will likely outweigh everything else and you will drop them.
They key to a successful marketing plan lies in matching up your buyer’s strongest needs, wants, desire and fears, with your products strongest attributes that can satisfy those motivations.
Your advertising and other marketing media should stimulate those motivations in the buyer’s mind, and then promise that your products or service will satisfy them, no Mather how minor or loosely related to your product they may seem to you
More producers understand that family safety sells more tyre than the tread wear rating.
Advertising which sells the satisfaction instead of the products will pull customers in like a magnet.......