Welcome Century Consulting

Welcome Century Consulting An organisation that evaluate standards at all time. We monitor good customer services and celebrate them. We help Companies maintain Standard at all time.

27/08/2016

Mystery shopping is a service which provides businesses the opportunity to obtain independent, non-biased evaluation of their business practices, service delivery, employee behaviour, etc, through an external party. Some other tags for mystery shopping include secret shopping, secret performance evaluation, service check and frontline evaluation. What happens is that an unknown, unidentified and seemingly regular customer visits an outlet or unit of an organisation and gets attended to by staff who do not realise that he in fact visited to evaluate that business unit against criteria defined by the management of their company. The shopper is a mystery shopper because he has no relationship with the business and the staff at the location will not get to know by whom or when their outlet or performance was service-checked. This way, the company's management gets a feedback that reflects the reality. Compare this to when a top management or supervisory personnel visits an outlet. Every staff will, at least for that period, turn a good leaf and the team will collectively take steps, albeit short-lived, to present a sterling performance. The implication is that when a company depends solely on internal checks, it may never get a true picture of the quality of service, the attitude of staff or even the condition of the outlet. Mystery shopping turns the tables and gets the picture, more or less, as it is. Secret Shopping may also be by way of phone orders or mere customer care or sales enquiries, depending on what the principal company wants to evaluate.

24/08/2016
23/04/2016

Mystery shopping is an aspect of market research where you are hired to pretend to be a "real customer" to evaluate products and services you receive. Companies use this information to gauge competition, train new hires, and reward employees. The result is that you get to make extra income just by shopping and giving your opinion! Mystery shopping can be done anytime and anywhere.

Every business gets shopped. Apartment buildings, restaurants, banks, retail stores, movie theatres, self- storage facilities, cell phone providers, daycare providers, car rental companies, postal services, grocery stores, golf ranges, hotels, amusement parks, websites, online retailers, health care providers, and more! As a shopper, you only take the assignments that appeal to you, and if you need a week, month, or even a year off, it's ok. As long as you do good work, there will always be companies that need your opinion.

https://www.youtube.com/watch?v=jFx0JatbLaw
05/04/2016

https://www.youtube.com/watch?v=jFx0JatbLaw

This week on "Mystery Shopping Monday" we tackle the basic question: What Mystery Shopping is, what companies use it for, and how you can make extra money be...

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