12/10/2026
Customer Service Week 2026: Are we going the extra mile?
By Ekerete Ola Gam-Ikon, Deputy Commissioner For Insurance.
The week arrived with so much pomp and pageantry you would want to see every week, but it ended with a lot more questions for service providers in every sector and every heart.
During the week, at every intersection where goods and services are exchanged, online and offline, we had glitters of impressionable brands and hospitable persons who went “The Extra Mile”.
Every post and every space was amazingly colourful and soothing to the eyes and hearts that came in contact with them. The smiles were one competition to savour and the best remains indeterminable.
The CSW 2026 had been so loud and astounding, despite the anguish and pains we experienced, prompting questions that need answers now, not during the next Customer Service Week of 2027. Let me share a few:
1. Will we keep going the extra mile with the impressions and hospitalities weeks after the CSW 2026?
2. Which sector is best positioned to sustain the philosophy and values of the Customer Service Week beyond the first week of October every year?
3. Which sector needs to sustain the spirit of Customer Service Week more than others?
4. Why can’t we have Customer Service Week as we have religious activities every week?
5. Should we all demand that those who came out to impress us should continue demonstrating that spirit as a condition to continuous uninterrupted patronage?
Reflecting on these questions amongst several others led me to think deeply about the advantages the answers could give to sectors that are experiencing hard sell. You know them. Thankfully, insurance leaped out of that zone recently and should never be allowed to return there.
To keep the insurance sector working for us all in Nigeria, it must be pushed with the philosophy and spirit of the Customer Service Week of 2026!
Especially with the successful completion of the recapitalization process, the newly licensed insurance entities must go the extra mile to reconcile the past with the future. I have heard terms like “future-proof” used readily in speeches and strategic statements, and I have attempted to align it with our new mantra: “Eagle-NAICOM.Future-Focused”
This is where we are different and celebrated the Customer Service Week 2026 with a commitment to our new Service Charter approved by SERVICOM. It compels and propels us to continue going .
We are committed to leveraging it to ensure that the insurance industry adopts the spirit of going the extra mile to become the style and for insurance becoming the culture of future security.
There are certainly many more areas that insurance needs to be adopted for the protection of assets and lives. When we protect more, we have more to take into the future.
Let it be seen that the Customer Service Week 2026 did not end with you or your organization or your government, go the extra mile repeatedly and watch the future merge with where you are.
I believe that we can do the Customer Service Week again in the coming weeks and until we can make it our style.
Insurance gives confidence and the experience is worth having as the environment changes with colours.💯🔥💃🥰
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