Ben & Christy - Image Consultants/Trainers

Ben & Christy - Image Consultants/Trainers TRAINING
CONSULTING
COACHING
For individuals, businesses and children

01/09/2026

What's your takeaway from this video?
Share with me in the comment section.

To your growth always!

Noela Ugwu
The Growth Coach

I began a 2-day & training programme with the teams of Coronation Group Nigeria and Ghana.One thing that stood out a...
28/08/2026

I began a 2-day & training programme with the teams of Coronation Group Nigeria and Ghana.
One thing that stood out almost immediately was the fear many professionals have around selling.

I don't find this strange at all. And often, that fear is not because they lack the ability to sell. It is built from repeated experiences of rejection, negative feedback and the frustration of not achieving the desired sales outcome.

So, we started by addressing the mindset.
By the end of Day 1, there was a noticeable shift: a new understanding of what selling truly is and what it is not.

Selling is not about pushing people to buy. It is about understanding needs, creating value, solving problems, and confidently communicating that value.

The participants left more confident, more enlightened and, importantly, with a different perspective on selling.

Day one was insightful, and day two (virtual) was exciting!

To your , always!

Two weeks ago, during my 4-day and programme for the management trainees of Sundry Markets Limited, this question po...
26/08/2026

Two weeks ago, during my 4-day and programme for the management trainees of Sundry Markets Limited, this question popped up: “How do I remain kind and empathetic without becoming too soft as a leader?”
This is a question many emerging leaders struggle with, and the answer is this:
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‎Leadership requires both empathy and accountability. While empathy allows a leader to understand the person behind the performance. Accountability ensures that the person does not use circumstances as an excuse for poor performance.
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‎Empathy does not mean endorsing complacency, and accountability does not mean becoming tyrannical. They must not be seen as opposites but as attributes that complement each other.
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‎For example:
‎A leader can say “I understand that you are facing challenges, and I am willing to support you. But we still need to deliver on this commitment.”
‎That is empathy with boundaries.
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‎The bridge between both is ex*****on discipline, which every employee must imbibe.
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‎Great leaders don't just care about how people feel; they also care about whether the team delivers. They must develop the maturity and skill to know when to listen, when to coach, when to challenge, and when to hold the line. This must be intentionally developed and continuously honed.
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‎It was a period of learning, sharing and awakening, and participants left with confidence and enthusiasm for their new responsibility as the leaders of others.
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‎To your always!

The Growth Coach

Eid-el-Maulud Mubarak! On this blessed occasion, we extend our warmest wishes and prayers to all our Muslim partners, cu...
25/08/2026

Eid-el-Maulud Mubarak! On this blessed occasion, we extend our warmest wishes and prayers to all our Muslim partners, customers, and friends. May this season bring you peace, joy, and abundant blessings.

Yesterday, I had the pleasure of facilitating a session with the dynamic team at Redington Limited Group.‎‎The learner...
24/08/2026

Yesterday, I had the pleasure of facilitating a session with the dynamic team at Redington Limited Group.
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‎The learners brought remarkable energy, openness and participation to the session, making it highly interactive and practical.
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‎Business etiquette is far more than knowing the “right” thing to say or do. It is a strategic business tool.
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‎For organisations operating across borders and businesses preparing to go global, how you communicate, build relationships, conduct meetings and navigate cultural differences can significantly influence trust, credibility and business opportunities.
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‎In a global marketplace, your competence may open the door, but your etiquette can determine what happens after you enter. It determines if customers can trust you, if they feel comfortable around you, and if they feel respected by you.
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‎As a global tech company, the team left knowing that while the world may be digital, business is still deeply human.
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‎Thank you, team, for an engaging learning experience.
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‎You all rock!

To your always!

When things are uncertain, employees need to know what is happening, even when there is little to report. Regular commun...
21/08/2026

When things are uncertain, employees need to know what is happening, even when there is little to report. Regular communication builds trust, reduces anxiety, and makes people feel respected.

Sometimes, leadership is simply having the courage to keep people informed.

To your growth always!

17/08/2026

Shift your focus from your customers' pockets to your customers' problems.

Did you learn anything from this video?
Share with me in the comment section.

To your growth always!

11/08/2026

If only you would treat your TIME like MONEY, you wouldn't spend it on just anything.

To your always!

09/08/2026

Words are powerful, but the choice of words is even more powerful.

When we change the language, we change the impact of our experience.

Did you "fail" or did you achieve an "undesired outcome"?

Share your thoughts in the comment section.

To your always!

From the doorman to the chairman, every employee should take ownership of customer satisfaction. Unfortunately, customer...
08/08/2026

From the doorman to the chairman, every employee should take ownership of customer satisfaction.

Unfortunately, customer care representatives and the sales team are the only ones often regarded as customer service champions, making non-customer-facing employees insensitive to the ripple effect of their lack of professionalism on the brand reputation.

Every member of an organisation must understand their role in the grand scheme of customer experience management. The security man who acted unprofessionally and the CEO who did not approve the annual budget on time are as guilty as the salesperson who did not respond to a customer's email for one week or the delivery person who acted discourteously to a customer.

How about the finance manager who sat on the requisition for fuel, making it impossible for Admin and logistics to carry out their functions promptly, resulting in late delivery of goods to the customers and ultimately customer dissatisfaction?

Without teamwork and synergy, it is impossible to position yourself as the preferred brand to your customers.

To your always!

Address

Lagos

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday 09:00 - 17:00

Telephone

+2347030514885

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