11/01/2021
What do people say about your business when you aren’t there? Think about it for a minute. Was it hard to imagine? Do people hiss when they think about your or when someone else talks about it or do they give glowing adorations and sing your praises to high heavens? How many times have you said that you ‘loved’ a product or brand?
According to , founder of Amazon.com, “your brand is what other people say about you when you’re not in the room” and people’s responses to your depend on how you treat them. The truth is: # Branding isn’t just about the logo, it’s also about the personality of your business. It speaks volumes about who you are, where you are going, and why people should love you.
So, how do you develop your brand? The first step is to understand your vision. What is the change you want to see in the world, and why do you get out of bed in the morning to do what you do? If you know where you're going, it will help you get there, and also help other people understand and buy from you.
The second step is to identify your USP. What makes your different from others? What is the value you provide to your customers that they don't get from your competitors? You need to find these power(s) and wield them.
The third and most important is your customer experience. Do your customers leave happy, sad, gloomy or angry when they deal with you? Do they keep coming back to buy from you or never come back after a first purchase? How do you deal with them when they are angry? Do you interrupt or speak rudely or do you let them talk, listen and politely solve their problems? Are you or not? All of these and more are what contributes to how your perceive your brand.
Want more ? Follow this page for more tips on how to make your business grow.