05/05/2026
QUALITY TALK
Topic: EFFECTIVE COMMUNICATION IN THE WORK PLACE
Speaker: Mr Destiny Uwagboe
Communication is the process of exchanging information, ideas, thoughts and feelings between or groups aiming to create shared understanding.
Effective Communication in the work place means exchanging information through verbal, written and non-verbal methods.
Types of Effective Communication
1. Verbal communication
2. Non-Verbal communication
3. Written communication
4. Visual communication
The 7Cs of Communication
1. Clarity
2. Conciseness
3. Concreteness
4. Correctness
5. Consideration
6. Courtesy
7. Completeness
Effective communication reduces error and improve quality of job done.