22/03/2022
Job Vacancy in FOXESS
Aftersales Manager （Italy）
About FOXESS
FOXESS was established in 2019, and through its world-leading team of engineers and technicians is leading the way in the fields of power technology research and development, energy storage equipment manufacturing, IT data services, and new energy project development. The company focuses on providing advanced distributed energy, energy storage products, and smart energy management solutions for households and industrial/commercial enterprises.
Every day, we create the highest quality energy storage equipment and the most innovative technologies to find out storage solutions.
What You’ll Do
• Lead a team to troubleshoot and resolve complex calls or service cases that require knowledge.
• Participate in support and adjustment of customer product monitoring and troubleshooting when necessary.
• Handle questions about quality assurance and extended warranties.
• Immediately deal with outgoing machine problems, as well as after-sales problem records, statistics, and feedback.
• Provide empowerment training for the team to improve the basic quality and ability of the team in providing installation training and new machine introduction to customers.
• Provide online, phone, or email support to customers. (Maintenance products include inverters, AC chargers, all-in-one computers, and batteries)
• Coordinate the team in a timely manner or provide offline maintenance directly for the customer's goods
• Collect relevant issues during the ex*****on of the local team's project, and sort out an optimization plan.
• Ability to lead a team to accomplish tasks under pressure.
What You’ll Need
• Graduate as a bachelor or master's student in the direction of, • Electromechanical Engineering, Electrical Engineering, Practical Engineering or equivalent.
• At least 3 years of working experience in the relevant industry.
• Able to communicate in Italian.
• Great communication and engineering skills
• Team orientated. Experience in teams management and ability to drive the entire team forward
• Good at self-learning and able to learn from failures
• Positive attitude and energy, you are able to work in a fast-paced environment and perform well under tight time constraints
• With relevant experience in customer service, able to provide immediate solutions according to the problems raised by customers.
• A preferred employee with a driving license and able to speak Chinese.
• PV inverter related background is preferred
Employee Benefits
• Sick leave, holiday, vacation, and retirement benefits.
• Additional travel allowance regarding work.
• Work-related insurance, or education assistance.
After you apply
Our recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. Your application will be screened closely, and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through your onboarding.
Employer Equity
As an international company, we have always emphasized the diversity of the company and developed in each other's differences. Our offices around the world have an inclusive environment. We do not discriminate against any employee or job applicant based on race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.
Ready to move forward with us
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