WUA Worldwide Market Leader in Digital Customer Experience Benchmarking - WUA is an independent research agency in the field of digital experience benchmarking.

Yes! New opening in our amazingteam! Join us, so together we can achieve our ambitious dream: building the best & bigges...
10/05/2021

Yes!

New opening in our amazing
team! Join us, so together we can achieve our ambitious dream: building the best & biggest digital CX Benchmark of the World.

Check it out;
https://www.wuaglobal.com/career/digital-research-consultant/

About us;
At WUA we bring back the human experience in digital. Our Digital CX Platform enables brands from all over the World to listen to their (potential) customers and accelerate digital growth.

About you;
Are you ready for your next step as a digital professional? Do you love to help international brands accelerate their digital growth? Do you see room for improvement in every online customer journey (website, app), and would you like to advise organizations based on data-driven insights? Do you want to be part of a young & energetic team and work from the center of Amsterdam?

Then the role of Digital Research Consultant at WUA might be your next step!

Check the job opening here;
https://www.wuaglobal.com/career/digital-research-consultant/

Are you ready for the next step in your development as a digital professional? Do you love to help international brands accelerate their digital growth? Do you see room for improvement in every online customer journey (website, app) you come across, and would you like to advise organizations based o...

21/01/2021

In this episode of the Digital Excellence Podcast, we welcome our special guest Steven van Belleghem. For those who don’t know him: he’s a best selling author, international keynote speaker, consultant and founder of Nexxworks, tech enthusiast, Disney-freak, and, more and more, a marketing phenomenon.

Voordat hij zich bij WUA aansloot, studeerde Koen van Lunteren Psychologie en liep stage bij NS. In dit interview verwel...
15/12/2020

Voordat hij zich bij WUA aansloot, studeerde Koen van Lunteren Psychologie en liep stage bij NS. In dit interview verwelkomen we Koen in het bedrijf en praten we over het leven van je dromen, herontwerpen van vuilnisbakken, Krugerpark en David Attenborough.

Before joining WUA, Koen van Lunteren studied Psychology and did an internship at NS (Dutch Railways). In this interview we welcome Koen to the company and talk about living dreams, redesigning garbage bins, Kruger Park, and David Attenborough. How did you come across WUA and what will you be workin...

In this episode of the Digital Excellence Podcast, we welcome our guest Ewout Kalkman. He’s the cluster lead No-Frills a...
15/12/2020

In this episode of the Digital Excellence Podcast, we welcome our guest Ewout Kalkman. He’s the cluster lead No-Frills at VodafoneZiggo and has been working at VodafoneZiggo and the sub-brand Hollandsnieuwe for over 8 years now. With HollandsNieuwe, he leads the CX rankings in the Digital Excellence Monitor 2020 on desktop.

You’ll hear all about the organization of multidisciplinary teams at VodafoneZiggo in the ever-changing and highly competitive telecom industry. Also, you’ll hear Kalkman’s views on digital business, stakeholder management, keeping IT simple, team collaboration, technology, customer experience, and KPI’s. We also talk a bit about Covid-19, and how Kalkman and his teams at VodafoneZiggo adapted to the new situation of working from home.

https://www.wuaglobal.com/sparks/digital-excellence-podcast-5-ewout-kalkman-no-more-fights-with-it-we-do-it-together/

In this episode of the Digital Excellence Podcast, we welcome our guest Ewout Kalkman. He’s the cluster lead

Hij is er weer vandoor, gelukkig hebben we de foto's nog. En..... de MS Teams Video recording gaat het WUA archief in ;)
07/12/2020

Hij is er weer vandoor, gelukkig hebben we de foto's nog. En..... de MS Teams Video recording gaat het WUA archief in ;)

Trots op onze Noortje: zij groeit na haar succesvolle marcom-stage door bij ons Nextlevel Usability Lab! In dit welkomst...
23/11/2020

Trots op onze Noortje: zij groeit na haar succesvolle marcom-stage door bij ons Nextlevel Usability Lab! In dit welkomstinterview (Engels) leer je Noortje beter kennen!

After her marketing internship at WUA in the first half of this year, Noortje van Veen joined the WUA Usability team as a Junior Usability Researcher in summer 2020. In this interview we get to know this ambitious student from Utrecht a little bit better. Hi Noortje! How did you come across WUA and....

We are live! With the Digital Excellence Monitor 2020, we’ve unleashed a full year of Customer Experience research (84 j...
22/09/2020

We are live! With the Digital Excellence Monitor 2020, we’ve unleashed a full year of Customer Experience research (84 journeys, 10 countries, 6 industries, over 20.000 consumers) in our interactive Dashboard. Check the CX-winners per industry and get access:

https://www.wuaglobal.com/digital-excellence-monitor/

The Digital Excellence Monitor 2020 - Which companies deliver the best CX and digital performance in Automotive, Energy,...
18/09/2020

The Digital Excellence Monitor 2020 - Which companies deliver the best CX and digital performance in Automotive, Energy, Finance, Insurance, Retail and Telecom? Check if your company's website is listed!

Do you want early access? Pre-subscribe here!🚀

Digital Excellence Monitor 2020 The Digital Excellence Monitor 2020 unleashes a full year (July 2019 - July 2020) of Customer Experience research (86 journeys, 6 industries & over 20.000 consumers in 10 countries) in an interactive Dashboard. The launch is on Tuesday, September 22. Today you can

Which companies deliver the best CX and digital performance in Automotive, Energy, Finance, Insurance, Retail and Teleco...
15/09/2020

Which companies deliver the best CX and digital performance in Automotive, Energy, Finance, Insurance, Retail and Telecom?

Where do you stand compared to international competitors in 10 countries? With the Digital Excellence Monitor 2020, we will unleash a full year of CX-research in our interactive Dashboard.

⚠Stay tuned & pre-subcribe here to get early access!

https://www.wuaglobal.com/resources/digital-excellence-monitor-2020/

Last Friday, we said goodbye to our Mitchel through ping pong matches, speeches and more...We wish him all the best with...
17/06/2020

Last Friday, we said goodbye to our Mitchel through ping pong matches, speeches and more...We wish him all the best with his new job at Google! 🌟💪🏼

Just another day at the office...  Our Matthijs made some new friends! 🚴‍♂️🐮
14/06/2020

Just another day at the office... Our Matthijs made some new friends! 🚴‍♂️🐮

28/05/2020

Last week’s challenge; who has the best ‘work from home’ outfit? went all out with this winning tiktok!

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