16/06/2025
The other week, I came across a question on Quora:
"Is it okay to hit your dog during training?"
Now, the question itself wasn’t surprising. We have all seen things on the internet that make us pause. But what struck me was the way many dog trainers responded. Instead of seeing it as a teaching moment, some dismissed the question outright or answered with frustration. And that got me thinking…
As dog trainers and behaviourists, education is at the core of what you do. Every interaction, whether in a class, a 1:1 session, an email, or even an online comment, is a chance to help someone understand their dog a little better. It’s easy to forget that while the answers seem obvious to us, they aren’t always obvious to the people asking.
Think about your puppy classes. In every single class, without fail, someone asks about puppy biting. How is this not common knowledge by now!? Well, because that’s not how common knowledge works. Just because someone owns a dog doesn’t mean they are deeply interested in canine behaviour, just like owning a phone doesn’t make you an expert in tech.
The truth is, most dog owners don’t spend their free time analysing body language or reading research papers on behaviour. And that’s okay! That’s why we exist. That’s why, when someone takes the time to ask a question, no matter how basic, we should see it for what it is: an opportunity.
Every response is a chance to plant a seed. A chance to guide, to inform, and to build trust. However, when we respond with frustration or condescension, we lose that opportunity, not just with the person asking, but also with everyone reading along. Because, like it or not, how we communicate online is part of our professional identity. Every comment, every answer, every interaction shapes how potential clients (or even fellow professionals) perceive us.
So, before answering a question online, take a second. If you can approach it with patience and kindness, great, go for it! You never know who might read your response and have their mindset shifted for the better. But if you’re feeling drained or frustrated by it, that is okay too. You don’t have to engage. You don’t have to be everywhere all the time. Trust that another professional will have the energy to pick up the torch.
Whatever you do this week, know that your knowledge matters. Your ability to educate, with patience and professionalism, has a ripple effect far beyond what you might see.
Have a fantastic week, and if you’re feeling up to it, take a moment to share what you know with the world (maybe even this page with colleagues 😉). You never know who might need to hear it.
Cheers,
Anne
[pic = Ten Thousand by the one and only brilliant cartoonist xkcd. Look them up if you haven't heard of them!]