09/10/2026
When does integration become dependency?
The recent acquisition of Sendy by Sendcloud caught my attention. Not so much because of the acquisition itself, but because it reflects a broader development in European eCommerce.
Technology platforms are becoming more integrated, bringing together services that businesses previously managed through different providers. In shipping, this can mean combining carrier selection, label creation, tracking, returns and other operational processes within one environment.
I can see why this is attractive, particularly for growing eCommerce businesses. Managing fewer systems and connections can simplify daily operations and make it easier to expand into new markets.
But I also think there is another side worth considering.
As more operational processes become connected to one platform, the relationship between efficiency and flexibility changes. A solution that works very well today may become more difficult to replace tomorrow, especially when other systems, processes and commercial agreements depend on it.
That doesn’t mean integration is a bad choice. Quite the opposite. For many businesses, it can be an important part of building a more efficient and scalable operation.
The question is whether the business understands what it is committing to.
How easily can it change carriers, connect other technology or adapt its operating model when circumstances change? And how much of that flexibility is actually within its own control?
These are questions I believe deserve attention before making technology and fulfilment decisions, rather than when a business discovers that changing direction has become complicated.
For me, the Sendcloud and Sendy development is another reminder that choosing a platform is not only about what it can do for your business today.
It is also about the choices it leaves open for tomorrow.