25/09/2026
Last week, we had the pleasure of joining Frankwatching’s Conversational Conference, a full day dedicated to the developments shaping the future of customer service and conversational AI. 🎤🍉
One of the highlights for us was seeing Dennis van de Brink from KwikFit take the stage to share their story.
Dennis gave the audience a look behind the scenes of how KwikFit is using AI within its customer service operation: from the way they implemented it to how it helps them handle thousands of customer conversations and scale their service today.
It was great to see the conversations that came out of the session and to meet so many people who are exploring what AI could mean for their own customer service teams.
A big thank you to Frankwatching for bringing everyone together, and especially to Dennis and Kwik Fit for sharing their experience so openly and showing what AI-powered customer service looks like in practice.
We had a great time. Until the next one! 👋🍉