04/11/2025
HR & Operations Officer / Executive
Position Overview:
The HR & Operations Officer is responsible for supporting day-to-day human resource functions, general office administration, and operational activities. This role ensures smooth functioning of the call center’s workforce management, compliance, and coordination between management, staff, and third parties.
Key Responsibilities: Human Resources Duties
* Assist in recruitment, onboarding, and exit formalities.
* Maintain and update employee records, attendance, and leave tracking.
* Monitor staff performance, behavior, and punctuality.
* Prepare monthly payroll and coordinate with accounts for disbursement.
* Ensure compliance with company policies and labor laws.
* Handle grievances or disciplinary actions under management supervision.
* Conduct employee orientation and basic HR training sessions.
Operations & Administration Duties:
* Manage daily office operations and ensure smooth workflow.
* Coordinate with third parties (vendors, auditors, clients) regarding payments, documentation, and expenses.
* Assist management in budget preparation, expense tracking, and reporting.
* Maintain inventory of office supplies and ensure timely procurement.
* Support in policy drafting, implementation, and record keeping.
* Ensure safety, cleanliness, and compliance within the office environment.
* Prepare periodic reports on staff attendance, performance, and expenses.
Qualifications:
* Bachelor’s Degree (Mandatory) — preferably in Business Administration, HR Management, or Management.
* 1+ year of experience in HR, Admin, or Operations (preferably in a BPO/Call Center).
* Good knowledge of MS Office, Excel, and basic HR software.
Strong communication, coordination, and problem-solving skills.
* Ability to handle multiple tasks and maintain confidentiality.
* Fluent in English and Nepali (spoken and written).
* Location: Siddhipur, Mahalaxmi, Lalitpur
* Office Hours: 19:30 PM - 5:00 AM (Night-Shift) Could be changed as per the company needs.
* Days: 5 Days a Week (Mon-Fri)
Reports To:
* Managing Director
We offer a competitive salary, uncapped commission, and a dynamic work environment. If you have the drive and ambition for success, please send your resume to [email protected] and a member of our team will be in touch with you shortly.
