D&Co

D&Co We help far-sighted organisations become visionary. We create brand, customer, and employee experiences that make life better for millions of people, every day.

The world as we know it has changed beyond recognition in the space of a few months. And with it, traditional ways of thinking have quickly become fossilised. The new landscape is one of tangible experiences. A place where people emotionally respond to brands in ways that are invisible, relevant, and magical. D&Co is an experience design consultancy that leverages the power of brand, customer expe

rience, innovation, human-centred design, and technology to create a more connected experience between brands, and the human beings who interact with them. From small start-ups and equity partners to significant global brands, we’re a new breed of creative company, bringing together a network of extraordinary specialists – sharp thinkers with genuine insights to offer – to form a unique team for your project.

21/12/2022

We've donated 5,000 Nappies, 1,000 Sanitary Pads and 100 Xmas Day food parcels to those in need this Xmas.

It’s been another big year and I think it’s fair to say we’re really looking forward to the break.

For the past few years we have been donating to charities and initiatives instead of client gifts and boozy lunches at Xmas. We feel it’s more appropriate to give to people that really need our support at this time of the year.

In previous years we’ve gifted to Eat My Lunch (it’s such a shame to see them shuttering their business this month) and Help for Hospo. More recently we have donated over $65k of our time to raise significant funds for Dementia Auckland, Harbour Hospice and Rotary as part of the Homes of Devonport tour.

So this year we’re helping Auckland City Mission as they've seen a 400% increase in demand for their services as more people suffer from the cost of living crisis and inflation.

We've donated 5,000 Nappies, 1,000 Sanitary Pads and 100 Xmas Day food parcels to those in need. Key items we’ve been told are in desperate need.

We wish you all a very merry and relaxing festive season and look forward to reconnecting in 2023.

We're donating $10k to this Xmas.We know from speaking to many of our clients and friends that it’s been a rough ride ...
02/12/2021

We're donating $10k to this Xmas.

We know from speaking to many of our clients and friends that it’s been a rough ride - but we’re a resilient bunch and I keep reminding our great wee D&Co team that we’re much luckier than so many others suffering through this - no more so than the hospo sector. It’s for that reason that we’ve decided to donate $10k to help out instead of festive client gifts this year.

Our donation will go to the Help For Hospo initiative with all funds going directly to hospitality employees.

We wish you and your family a very merry Christmas and a prosperous New Year.

Russ and the team at D&Co.

An incredibly powerful new brand story for Counties Energy…We believe energy can change lives for the better. For the pl...
17/09/2021

An incredibly powerful new brand story for Counties Energy…

We believe energy can change lives for the better. For the planet. Our customers. And our communities.

As one of New Zealand’s most forward-thinking energy companies, we’re already trusted by thousands of Kiwis to power everything from homes and businesses, through to new tech innovations and life-changing ideas.

We’re Counties Energy.
Energy Reimagined.

Nice work team

How do you enable an established, traditional networks company to reposition itself to become re-energised and future fi...
09/09/2021

How do you enable an established, traditional networks company to reposition itself to become re-energised and future fit for a changing energy market?

That was the challenge the Counties Power team set for D&Co and we couldn’t be prouder to have created a brand that signals a new and exciting future for Counties Power under a new name - Counties Energy.

Say hello to Counties Energy - Energy Reimagined.

Check out the new case study at the D&Co website.

Say hello to Counties Energy. Energy Reimagined. An organisation born from Counties Power. Built from a powerful history...
18/08/2021

Say hello to Counties Energy. Energy Reimagined. An organisation born from Counties Power. Built from a powerful history and now ready to embrace the future of energy that lies ahead. It’s been an exciting journey repositioning the business to reflect the needs of today’s customers - and for the next generation to come. The new case study is live on the dandco.nz website.

A fun little exhibit stand for the team at Openloop.Head on down to the eworld conference today and tomorrow - NZ's elec...
07/05/2021

A fun little exhibit stand for the team at Openloop.

Head on down to the eworld conference today and tomorrow - NZ's electro-mobility and sustainable technologies event.

Thanks Moonis Vegdani, Vivek Rajendran and the team ECL Group Ltd

14/04/2021

‘Ka ora te wai, ka ora te whenua, ka ora ngā tāngata’
‘If the water is healthy, the land is healthy, the people are healthy’

It was a pleasure to facilitate a Water New Zealand Board Strategy day recently. A strategy day that saw us pivot to Zoom and Miro sessions due to lockdown fallout.

As with most of our remote coaching, ideation and workshop facilitation we split the day into two 3hr sessions to alleviate Zoom fatigue and keep everyone focused and present.

Working closely with Gillian Blythe (CEO) we designed a robust set of canvases for Miro that outlined key strategies and tactical initiatives for discussion and ultimately voting.

A great couple of sessions with high energy, engaged Board members and clarity on the future direction for Water NZ.

“Working with Russ in the lead up to our Board Strategy sessions allowed our ideas, and vision to have clarity and structure. His facilitation during the day gave me the freedom to outline those ideas and vision to the Board.”
Gillian Blythe, CEO, Water NZ

Water NZ play an incredibly important role in advocating and promoting the sustainable management of the water environment and in particular, the three waters (drinking, waste and storm water) through supporting members, and engaging with key partners and stakeholders.

14/04/2021

Taking our CX ‘Moments that Matter’ toolkit for Southern Cross into the virtual realm.

We think it’s a world first but we can’t be sure. What we can be sure of is that Southern Cross Health Society teams across New Zealand can now easily access our immersive customer experience installation, watch compelling videos, download key artefacts and use the experience and its associated CX toolkit to help them develop new services and solutions aligned to prioritised customer needs.

The virtual experience provides viewers with a wealth of valuable and actionable CX information. We share customer stories and critical insights. We breakdown each stages of the customer journey and highlight the stages that matter most to customers, their key needs and the actions we need to take based on a combination of insights led qualitative research and comprehensive quantitative research.

A big thanks to the Southern Cross team!

13/04/2021

It was great to see Russ’ favourite idea from our design sprint with Z on reimagining the Future of Loyalty win at the CX Awards.

We used D&Co’s proprietary Experience Innovation System to design a sprint that involved key teams from across Z. We designed a future state hypothesis, a ‘6 months in the life of’ experience and 11 refined concepts. Sharetank was one of those ideas.

Sharetank takes the best Z price within a 30km radius and allows you to lock in that price. Moreover you can bulk buy your fuel which you can then share with up to 5 others.

It's a true driver of loyalty and a 2 way exchange of value. Loyalty is so often geared in favour of the brand, or is a passive, zero emotion experience but Sharetank has the potential to break ‘convenience’ purchase behaviour in favour of brand preference driven by value.

Embracing ‘shareability’ also allows us to tap into the emotional fuelled by common societal norms such as parents funding their kids fuel needs or community generosity like gifting those in need which Sharetank did so well during our first lockdown in NZ in partnership with New World and the Student Volunteer Army.

Well done Z and their ex*****on partners on bringing these powerful ideas to life. It’s a great reminder that creativity can drive positive change and I’m loving that the future of loyalty is shape shifting for the better.

Z Energy NZ



Find out more: https://lnkd.in/gyKkeNW

12/04/2021

When Fonterra asked D&Co to help bring to life their new ‘Good Together’ philosophy we explored an exciting new direction for the brand that signalled a departure from the corporate feel of the past. This fresh, approachable and softer communication was one we wanted to extend into the 2020 Farmers' Handbook.

“We’re absolutely delighted with this year’s Farmers’ Handbook and are so pleased we chose to work with D&Co. We set out to transform the way we were communicating with our farmers that was aligned to our guiding philosophy. Russ and the team listened carefully to our objectives and delivered a handbook that achieved what we set out to do.

D&Co are really easy to work with. As well as great creative solutions and copywriting, they were flexible and patient – all great ingredients when delivering on complex projects!”

Teresa Smyth, GM Fonterra Brands at Fonterra

The new handbook is packed with compelling case studies, useful best practice advice and handy tools to help farmers. The handbook has been incredibly well received by the core team as well as farmers.

Oh, and if you do get to read a copy let us know if you spot our quirky little addition on the inside front cover!

https://lnkd.in/gZcENJe

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