14/10/2026
Our clients from a plumbing company in the North Island came on board in December 2021 with a budget of 10 hours per week and a list of key tasks that they wanted to get off their plate. Their main focus was to offload a big chunk of the phone calls that the owner received each day so he could lead the team, schedule their jobs, and quote new work. They also wanted to develop a strong professional reputation online to secure referrals from existing clients and new business opportunities.
Working with the Released team allowed them to create a professional, clean, and relatable brand presence. They cracked 100 five-star Google reviews, cleared the bulk of their overdue debtors, and handed over 20 hours worth of phone calls each month. It was revolutionary to have that time given back to their leader to focus on what he does best: winning more work and leading his team. 20 hours per month only equates to 1 hour per day, but when that 1 hour was spread over 40 phone calls each day it meant 40 interruptions. Eliminating these allowed the owner to fully focus on the tasks he was completing.
As they have grown and required different types of support, our work for them has evolved (one stop business support shop!). They were able to hire a full-time administrator. Now they have three, supporting 14 staff in the field. They are expanding their services geographically, and we love to see their continued success. Our marketing team now helps them out with social media content to bring in more business.
