29/07/2025
"We need to discuss your supplier payments." - words that made my builder client Dave's face drop. 🔨
Sitting in his site office, I had to deliver some unwelcome news. For the past 6 months, Dave had been paying the supplier twice for every single materials order.
The damage? $18,000 gone. Vanished. Disappeared into someone else's bank account.
Here's how it happened:
• Supplier emails the invoice for timber and gib orders
• Same invoice arrives with the delivery docket
• Dave's filing system is a crate in his ute
• He pays the emailed invoice from his phone during smoko
• Pays the paper invoice when doing books late at night
• This continued for 6 months straight
Dave's reaction: "That's my new Hilux deposit. That's our family holiday to Queenstown. That's half my profit from the Henderson project just... gone."
The real problem? The supplier knew. They'd been receiving double payments for months, which clearly showed on their statement each month, but Dave didn’t pay attention as they are still sitting in envelopes, piled high on his desk. This equals ‘Free money from a busy contractor’.
When we called requesting refunds, suddenly there were "processing fees," "system complications," and "head office approvals required." Getting back HIS OWN MONEY became a three-week process.
This isn't just about $18K. It's about:
• The stress of discovering you've been losing money while working flat out
• The difficult conversation with your partner about where the money went
• Those projects you declined because "cash flow was tight"
• The realization that you don't actually know what you're paying for
Dave's books weren't just disorganized - they were costly.
We've now implemented proper invoice tracking, supplier account management, and payment verification systems. No more duplicate payment disasters.
Here's the reality: Dave's situation isn't unique. I regularly see this with trade businesses. Duplicate payments to suppliers, missed credits, untracked refunds - all buried in disorganized systems.
Your messy books aren't just inconvenient. They're actively costing your business money 💸.
We can help you organise your paperwork so that this never happens again. Call On Task Bookkeeping today. We are ON TASK….Always!